Getting MSALErrorWorkplaceJoinRequired error with Latest Company portal in macOS

[parora9594]

We are using the MSAL library in our macOS app for Conditional Access and Compliance Policy, but we've recently encountered the following issue with the Company Portal app while registering the device on Azure. The error started appearing with some of the latest versions, whereas it was functioning correctly on the older version (5.2205.0).
info=Error Domain=MSALErrorDomain Code=-50001 "(null)" UserInfo={MSALErrorDescriptionKey=Workplace join is required, MSALDisplayableUserIdKey=test.manelin@nilsongroup.com, MSALCorrelationIDKey=07EF1D50-70F4-4FE3-A520-49407BCDE089, MSALBrokerVersionKey=5.2409.1, MSALHomeAccountIdKey=7382108e-18bc-44d0-8698-30232e855696.8770389d-4e0b-4cb8-82c8-120bdc88581a, MSIDTokenProtectionRequired=false

Could you provide guidance on addressing this issue with the newer versions?

[ameyapat]

Hi @parora9594, Can you provide the incident id from your company portal app? I can look up the logs using that. Can you elaborate on what you mean by 'registering the device on Azure'?

[parora9594]

@ameyapat, I can share more detail info for the same See below logs:
Mac SSO Extension 2024-10-23 13:28:45:057 | E | ADB v3.3.17/WPJ v3.5.32 | TID=19904 MSAL 1.4.1 Mac 14.6.1 [2024-10-23 11:28:45] Failed to query WPJ registration with error Error Domain=com.microsoft.workplacejoin.errordomain Code=-400 "no registration exists for tenant: (null), domain name: (null)" UserInfo={NSLocalizedDescription=no registration exists for tenant: (null), domain name: (null)} förval 13:28:45.057768+0200 Mac SSO Extension -[SOAuthorizationRequest completeWithError:] extension API called, error = Error Domain=com.apple.AuthenticationServices.AuthorizationError Code=-6000 "(null)" UserInfo={NSUnderlyingError=0x7fb3c5315ac0 {Error Domain=MSALErrorDomain Code=-50001 "(null)" UserInfo={MSALErrorDescriptionKey=Workplace join is required, MSALDisplayableUserIdKey=test.manelin@nilsongroup.com, MSALCorrelationIDKey=07EF1D50-70F4-4FE3-A520-49407BCDE089, MSALBrokerVersionKey=5.2409.1, MSALHomeAccountIdKey=7382108e-18bc-44d0-8698-30232e855696.8770389d-4e0b-4cb8-82c8-120bdc88581a, MSIDTokenProtectionRequired=false}}} on <private> förval 13:28:45.057945+0200 Mac SSO Extension [0x7fb3c53193c0] invalidated because the current process cancelled the connection by calling xpc_connection_cancel() fel 13:28:45.058392+0200 Mac SSO Extension 2024-10-23 13:28:45:058 | E | ADB v3.3.17/WPJ v3.5.32 | TID=19904 MSAL 1.4.1 Mac 14.6.1 [2024-10-23 11:28:45] Failed to handle SSO request, error Error Domain=MSALErrorDomain Code=-50001 "(null)" UserInfo={MSALErrorDescriptionKey=Workplace join is required, MSALDisplayableUserIdKey=test.manelin@nilsongroup.com, MSALCorrelationIDKey=07EF1D50-70F4-4FE3-A520-49407BCDE089, MSALHomeAccountIdKey=7382108e-18bc-44d0-8698-30232e855696.8770389d-4e0b-4cb8-82c8-120bdc88581a, MSIDTokenProtectionRequired=false} förval 13:28:45.058556+0200 Mac SSO Extension 0x7fb3c2073820 - [pageProxyID=6, webPageID=7, PID=1886] WebPageProxy::decidePolicyForNavigationAction: listener called: frameID=2, isMainFrame=1, navigationID=8, policyAction=2, safeBrowsingWarning=0, isAppBoundDomain=0, wasNavigationIntercepted=0 förval 13:28:45.058693+0200 Mac SSO Extension 0x7fb3c2073820 - [pageProxyID=6, webPageID=7, PID=1886] WebPageProxy::receivedNavigationPolicyDecision: frameID=2, isMainFrame=1, navigationID=8, policyAction=2 förval 13:28:45.058917+0200 AppSSOAgent [0x7f8cf0f05040] invalidated after getting a no-senders notification - client is gone

We are sending a SSO payload via MDM onto device for company portal app, till 5.2205.0, it was working fine and we were able register the device in Azure portal for conditional access. but with latest version we have started facing issue.

below is the ESSO Payload:

<?xml version="1.0" encoding="utf-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Inc//DTD PLIST 1.0//EN" "
[http://www.apple.com/DTDs/PropertyList-1.0.dtd">](http://www.apple.com/DTDs/PropertyList-1.0.dtd%22%3E)
<plist version="1.0">
<dict>
<key>PayloadContent</key>
<array>
<dict>
<key>PayloadType</key>
<string>com.apple.extensiblesso</string>
<key>PayloadVersion</key>
<integer>1</integer>
<key>PayloadIdentifier</key>
<string>XXXXXX-XXXX</string>
<key>PayloadUUID</key>
<string>84dd3570-c77b-48da-a3e2-956ec660fd6b</string>
<key>PayloadDisplayName</key>
<string>ExtensibleSingleSignOn Usage</string>
<key>PayloadDescription</key>
<string>ExtensibleSingleSignOn Configuration</string>
<key>PayloadOrganization</key>
<string>XXXXXXXXX</string>
<key>ExtensionIdentifier</key>
<string>com.microsoft.CompanyPortalMac.ssoextension</string>
<key>Type</key>
<string>Redirect</string>
<key>URLs</key>
<array>
<string>
https://login.microsoftonline.com</string>
<string>
https://login.microsoft.com</string>
<string>
https://sts.windows.net</string>
<string>
https://login.partner.microsoftonline.cn</string>
<string>
https://login.chinacloudapi.cn</string>
<string>
https://login.microsoftonline.de</string>
<string>
https://login.microsoftonline.us</string>
<string>
https://login.usgovcloudapi.net</string>
<string>
https://login-us.microsoftonline.com</string>
</array>
<key>TeamIdentifier</key>
<string>UBF8T34XXX</string>
<key> Enable_SSO_On_All_ManagedApps</key>
<integer>1</integer>
<key>browser_sso_interaction_enabled</key>
<integer>1</integer>
<key>disable_explicit_app_prompt</key>
<integer>1</integer>
<key>AppAllowList</key>
<string> com.microsoft.skydrive,com.apple.mobilesafari,com.microsoft.azureauthenticator,com.microsoft.CompanyPortalMac,com.google.Chrome</string>
</dict>
</array>
</dict>
</plist>

`

[parora9594]

@ameyapat Can you please help

[ameyapat]

@parora9594 Please provide incident Id from Company Portal app after reproducing the issue. See instructions for getting incident id here: https://learn.microsoft.com/en-us/mem/intune/user-help/send-errors-macos#send-diagnostic-report-to-microsoft

[parora9594]

@ameyapat here is the required details:
Company Portal diagnostic information

Incident ID: 33E1F270

Operating system: OSX 14.5.0
App Store version: 5.2409.1
Build version: 53.2409926.002

[ameyapat]

@parora9594 From the logs, it fails to retrieve Identity (device certificate + private key) from your keychain. The registration might have been messed up in keychain for some reason. Do you see any warnings when you open Company Portal app? When you open it should show you notification about repairing registration. Or you can remove device and re-enroll it.

Also, do you have multiple iCloud/Apple accounts operating keychain? One might be overwriting the other

[parora9594]

Thanks for update @ameyapat. there is no warning in Company portal app. My question here is :

1. If there is a device/keychain issue, it should not come on all the device, even all the customer who has update the company portal app has started facing this issue.
2. How I can remove a device if it not registered?
3. Why this is not happening with older company portal app, when we downgrade the company portal it start working fine.

[ameyapat]

@parora9594

1. From the logs that were provided, that is what I observed.
2. Enrolled device would still show up if not registered. Here are the steps: https://learn.microsoft.com/en-us/mem/intune/user-help/unenroll-your-device-from-intune-macos#remove-a-device
3. Can you provide incident id from newer version of company portal where it is not working and incident id from older version of company portal where it is working?

[parora9594]

@ameyapat Here is the Incident id for success case:
Incident ID: 337E05DB
Operating system: OSX 14.5.0
App Store version: 5.2205.0
Build version: 52.2205273.001

For failure case:
Incident ID: 33E1F270
Operating system: OSX 14.5.0
App Store version: 5.2409.1
Build version: 53.2409926.002

[ameyapat]

@parora9594 Thanks for the logs. We did have a regression from Apple that caused similar issue. We had to hack a fix but hasn't shipped in production yet. It is available in beta though. Can you check if the beta version of company portal resolves your issue?

For updating company portal to beta use Microsoft AutoUpdater and switch to beta channel : https://support.microsoft.com/en-us/office/update-office-for-mac-automatically-bfd1e497-c24d-4754-92ab-910a4074d7c1?ui=en-us&rs=en-us&ad=us

Once switched to beta channel, newer version of company portal should show up as updateable version

[parora9594]

@ameyapat there is no new build available for beta testing, can you share the build no which you released for beta. here is the screen shot.

[ameyapat]

@parora9594 Did you click on the 'Advanced...' button in above screenshot and switch channel to beta or dogfood?

[ameyapat]

@parora9594 Is your issue resolved. Feel free to re-open if the issue still persists