diff --git a/content/en/internal/helpdesk/account-and-privileges/Account_Update_PersistentID.png b/content/en/internal/helpdesk/account-and-privileges/Account_Update_PersistentID.png deleted file mode 100644 index 08f34aa5fc..0000000000 Binary files a/content/en/internal/helpdesk/account-and-privileges/Account_Update_PersistentID.png and /dev/null differ diff --git a/content/en/internal/helpdesk/account-and-privileges/GGUS_EGI_AAI_1.png b/content/en/internal/helpdesk/account-and-privileges/GGUS_EGI_AAI_1.png deleted file mode 100644 index 73cf6a04e6..0000000000 Binary files a/content/en/internal/helpdesk/account-and-privileges/GGUS_EGI_AAI_1.png and /dev/null differ diff --git a/content/en/internal/helpdesk/account-and-privileges/GGUS_Registration_Form.png b/content/en/internal/helpdesk/account-and-privileges/GGUS_Registration_Form.png deleted file mode 100644 index f39a59f701..0000000000 Binary files a/content/en/internal/helpdesk/account-and-privileges/GGUS_Registration_Form.png and /dev/null differ diff --git a/content/en/internal/helpdesk/account-and-privileges/_index.md b/content/en/internal/helpdesk/account-and-privileges/_index.md deleted file mode 100644 index 09323d3c71..0000000000 --- a/content/en/internal/helpdesk/account-and-privileges/_index.md +++ /dev/null @@ -1,121 +0,0 @@ ---- -title: "Account and privileges" -type: docs -weight: 20 -description: "Managing account and privileges" ---- - -## Managing GGUS account data - -GGUS users should be able to manage their GGUS account data by themselves. - -Information about registration and account management is collected on -[GGUS registration page](https://ggus.eu/?mode=register_info) and could be -reached by clicking the "Registration" link on top of -[GGUS home page](https://ggus.eu/). - -For managing the GGUS account data the user has to click the link “Check your -GGUS account” at the bottom of this page. - -## Updating the personal certificate information - -Users should update their certificate information before their old certificate -expires. They can navigate to the -[registration page](https://ggus.eu/?mode=register_info), click the link "Check -your GGUS account" and update their data. Modifying the DN field will result in -an additional DN field: the old DN will be kept and the new DN will be added. -Subsequently, the user is identified with the two DNs. If the old DN is no more -valid please just clear the DN field and save the change. Once the old -certificate has expired before updating the account data, users can request an -update via GGUS ticket against Helpdesk(GGUS) support unit. - -## Linking the EGI SSO VOPersonID to the GGUS account - -**Pre-requisites: the email address of your EGI SSO account must be equal to the -email address registered in GGUS!** - -For adding your EGI SSO VOPersonID to your account data please do the -following: - -- login to GGUS using your EGI SSO account -- on GGUS home click the [Registration](https://ggus.eu/?mode=register_info) - link -- click the button "Add my Shibboleth ID to my account" at the bottom of the - yellow box. - -![RegisterInfo_AAI_VOPersonID](https://github.com/EGI-Federation/documentation/assets/94046531/78883c1b-dcad-4a47-bd93-cec6ad72fcaf) - -## Getting supporter privileges - -In order to process tickets assigned to the support unit you belong to, or in -general tickets submitted by other users and assigned to other support units, -you need to own supporter privileges. Therefore users need to register an -account at GGUS. Registration can be done either using an X509 personal -certificate or using the EGI AAI account. - -### Registration with an x509 certificate - -For registering with an X509 certificate the user should go to -[GGUS home](https://ggus.eu/index.php?mode=index) and click the -[registration link](https://ggus.eu/?mode=register_info) in the menu bar at the -left. This link opens the registration information page which gives some -additional information about registration process. Clicking on the -[registration link](https://ggus.eu/?mode=register_info) guides to the form that -the user has to fill in. After filling in the registration form, GGUS team will -check whether support privileges can be granted. The user will receive an email -from the GGUS team (usually) confirming their supporter privileges. - -### Registration with the EGI AAI account - -Users who do not have a valid X509 certificate can access GGUS via -[EGI Check-in](../../../users/aai/check-in). For getting support privileges the -user needs to be member of the -[ggus-supporters](https://aai.egi.eu/registry/co_petitions/start/coef:69) group -in EGI Check-in. However the user should fill in the -[registration form](https://ggus.eu/?mode=register_info) for creating an account -at GGUS. Support privileges will be granted automatically. The user will receive -an automated email from GGUS system confirming their support privileges. - -![GGUS registration form](GGUS_Registration_Form.png) - -Both authentication methods, X509 certificate and EGI Check-in account, will be -guaranteed in the future. Since the use of login and password will no longer be -guaranteed in the future, it is recommended to access GGUS with a valid digital -certificate or EGI Check-in. - -## Troubleshooting - -### I'm member of ggus-supporters.egi.eu group. Why don't I have support privileges in GGUS? - -**Pre-requisites: the email address of your EGI SSO account must be equal to the -email address registered in GGUS!** - -- Case 1: user isn't registered in GGUS yet. - -Unregistered users have to register first. On -[registration page](https://ggus.eu/?mode=register_info) you will see this text: -“You are member of EGI AAI CheckIn ggus supporter. You will get automatically -support right for the GGUS portal once you will submit this form.“ Support -permissions will be granted automatically. - -![Updating PersistentID](Account_Update_PersistentID.png) - -Click on the "Add my ...." button. - -- Case 2: user already registered in GGUS with an X509 DN. - -You can decide to add the Shibboleth ID to the existing account and check the -updated account. In case the email addresses are different you may either -harmonize your email address in EGI SSO and GGUS account or create a new account -using EGI SSO data. - -## Getting in touch wit the GGUS team? - -The preferred way to get in contact with the GGUS team is by submitting a GGUS -ticket against Helpdesk (GGUS) support unit. - -## Additional information - -- [GGUS user guide](../user-guide) -- [GGUS short guide](https://wiki.egi.eu/wiki/FAQ_GGUS-Short-Guide) -- [GGUS support staff guide](../support-staff-guide)