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Tabby crashes on Windows 11 LTSC with Intel Xe Graphics: GPU process exited unexpectedly (exit_code=-1073741515) #10267

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long-yi-2019 opened this issue Jan 26, 2025 · 0 comments
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Description
I am experiencing a crash when trying to run Tabby on my Windows 11 LTSC system. The error seems to be related to the GPU process. Here are the details:

Operating System: Windows 11 LTSC

CPU: Intel i5-1240P

GPU: Intel Xe Graphics (Integrated)

Tabby Version: 1.0.221

Steps to Reproduce:

Run tabby.exe --debug or tabby.exe --disable-gpu.

Tabby crashes immediately with GPU-related errors.
Additional Observations
No Logs Folder:

I checked the Tabby configuration directory (C:\Users<username>\AppData\Roaming\tabby), but there is no logs folder. Tabby does not seem to generate any log files.

No GUI:

When I click the tabby.exe file, no graphical interface appears. The process briefly appears in Task Manager and then disappears.

Visual C++ Redistributable:

I have installed the latest version of Visual C++ Redistributable, but the issue persists.

GPU Process Crash:

The error logs indicate that the GPU process is crashing repeatedly with the error code -1073741515.

Error Logs
Here are the logs from running Tabby with the --debug flag:
D:\Work\Tabby>tabby.exe --debug

D:\Work\Tabby>
[Glasstron/DWM] Trying to load the native module...
[Glasstron/DWM] Native module loaded
[1404:0126/214424.997:ERROR:gpu_process_host.cc(1007)] GPU process exited unexpectedly: exit_code=-1073741515
[1404:0126/214425.095:ERROR:gpu_process_host.cc(1007)] GPU process exited unexpectedly: exit_code=-1073741515
[1404:0126/214425.150:ERROR:gpu_process_host.cc(1007)] GPU process exited unexpectedly: exit_code=-1073741515
[1404:0126/214425.215:ERROR:gpu_process_host.cc(1007)] GPU process exited unexpectedly: exit_code=-1073741515
[1404:0126/214425.274:ERROR:gpu_process_host.cc(1007)] GPU process exited unexpectedly: exit_code=-1073741515
[1404:0126/214425.345:ERROR:gpu_process_host.cc(1007)] GPU process exited unexpectedly: exit_code=-1073741515
[1404:0126/214425.393:ERROR:gpu_process_host.cc(1007)] GPU process exited unexpectedly: exit_code=-1073741515
[1404:0126/214425.440:ERROR:gpu_process_host.cc(1007)] GPU process exited unexpectedly: exit_code=-1073741515
[1404:0126/214425.500:ERROR:gpu_process_host.cc(1007)] GPU process exited unexpectedly: exit_code=-1073741515
[1404:0126/214425.500:FATAL:gpu_data_manager_impl_private.cc(436)] GPU process isn't usable. Goodbye.
And here are the logs from running Tabby with the --disable-gpu flag:
D:\Work\Tabby>tabby.exe --disable-gpu

D:\Work\Tabby>
[Glasstron/DWM] Trying to load the native module...
[Glasstron/DWM] Native module loaded
[9940:0126/214630.163:ERROR:gpu_process_host.cc(1007)] GPU process exited unexpectedly: exit_code=-1073741515
[9940:0126/214630.250:ERROR:gpu_process_host.cc(1007)] GPU process exited unexpectedly: exit_code=-1073741515
[9940:0126/214630.322:ERROR:gpu_process_host.cc(1007)] GPU process exited unexpectedly: exit_code=-1073741515
[9940:0126/214630.382:ERROR:gpu_process_host.cc(1007)] GPU process exited unexpectedly: exit_code=-1073741515
[9940:0126/214630.418:ERROR:gpu_process_host.cc(1007)] GPU process exited unexpectedly: exit_code=-1073741515
[9940:0126/214630.462:ERROR:gpu_process_host.cc(1007)] GPU process exited unexpectedly: exit_code=-1073741515
[9940:0126/214630.462:FATAL:gpu_data_manager_impl_private.cc(436)] GPU process isn't usable. Goodbye.
Additional Information
I have already tried the following steps:

Updated my Intel Xe Graphics driver to the latest version.

Installed the latest Visual C++ Redistributable.

Cleared Tabby's cache and configuration files (C:\Users<username>\AppData\Roaming\tabby).

Ran Tabby with the --disable-gpu flag, but the issue persists.

The issue occurs consistently every time I try to launch Tabby.

Image

Request for Help
Could you please help me resolve this issue? Let me know if you need any additional information or logs.

Thank you!

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