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Unable to log out Epic Games to refresh session information #3652

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fluteds opened this issue Mar 27, 2024 · 4 comments · Fixed by #3659
Closed

Unable to log out Epic Games to refresh session information #3652

fluteds opened this issue Mar 27, 2024 · 4 comments · Fixed by #3659
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bug:unconfirmed Someone works on identifying the issue

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@fluteds
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fluteds commented Mar 27, 2024

Describe the bug

  • Users are unable to log out of Epic Games in Heroic even on a fresh install.
  • Games that use the EG login/library information to load the game crash.

Add logs

(21:50:12) INFO:    [Legendary]:        Legendary location: C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary
(21:50:12) INFO:    [Gog]:              GOGDL location: C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl
(21:50:12) INFO:    [Connection]:       Connectivity: check-online
(21:50:12) INFO:    [Connection]:       Pinging external endpoints
(21:50:12) INFO:    [Gog]:              Checking for existing gog manifests
(21:50:12) INFO:    [Nile]:             Refreshing library...
(21:50:12) INFO:    [Nile]:             Refreshing Amazon Games...
(21:50:12) INFO:    [Nile]:             Game list updated, got 353 games
(21:50:12) INFO:    [Backend]:          DRM module staus {
  "neifaoindggfcjicffkgpmnlppeffabd": {
    "name": "Google Widevine Windows CDM",
    "status": "new",
    "version": "1.0.2738.0"
  },
  "oimompecagnajdejgnnjijobebaeigek": {
    "name": "Widevine Content Decryption Module",
    "status": "new",
    "version": "4.10.2710.0"
  }
}
(21:50:12) WARNING: [Backend]:          Protocol already registered.
(21:50:12) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\nile_config powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile`"" -Wait -ArgumentList "`"library`"","`"sync`"" -NoNewWindow
(21:50:12) INFO:    [Connection]:       Connectivity: online
(21:50:12) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\gogdlConfig powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl`"" -Wait -ArgumentList "`"--auth-config-path`"","`"C:\Users\user\AppData\Roaming\heroic\gog_store\auth.json`"","`"auth`"" -NoNewWindow
(21:50:12) INFO:    [Gog]:              Checking if login is valid
(21:50:12) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\gogdlConfig powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl`"" -Wait -ArgumentList "`"--auth-config-path`"","`"C:\Users\user\AppData\Roaming\heroic\gog_store\auth.json`"","`"auth`"" -NoNewWindow
(21:50:13) INFO:    [Nile]:             Saved user data to config file
(21:50:13) INFO:    [Frontend]:         Refreshing undefined Library
(21:50:13) WARNING: [Backend]:          refresh not implemented on Sideload Library Manager
(21:50:13) INFO:    [Legendary]:        Refreshing library...
(21:50:13) INFO:    [Legendary]:        Refreshing Epic Games...
(21:50:13) INFO:    [Nile]:             Refreshing library...
(21:50:13) INFO:    [Nile]:             Refreshing Amazon Games...
(21:50:13) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\nile_config powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile`"" -Wait -ArgumentList "`"library`"","`"sync`"" -NoNewWindow
(21:50:13) INFO:    [Nile]:             Game list updated, got 353 games
(21:50:13) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\gogdlConfig powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl`"" -Wait -ArgumentList "`"--auth-config-path`"","`"C:\Users\user\AppData\Roaming\heroic\gog_store\auth.json`"","`"auth`"" -NoNewWindow
(21:50:13) INFO:    [Backend]:          Frontend Ready
(21:50:13) INFO:    [Backend]:          Checking for new Heroic Updates
(21:50:13) INFO:    [Backend]:          Checking for current version changelog
(21:50:13) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary`"" -Wait -ArgumentList "`"list`"","`"--third-party`"" -NoNewWindow
(21:50:15) INFO:    [WineDownloader]:   Updating wine versions info
(21:50:15) INFO:    [WineDownloader]:   Fetching upstream information...
(21:50:15) INFO:    [Gog]:              Getting GOG library
(21:50:15) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\gogdlConfig powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl`"" -Wait -ArgumentList "`"--auth-config-path`"","`"C:\Users\user\AppData\Roaming\heroic\gog_store\auth.json`"","`"auth`"" -NoNewWindow
(21:50:15) INFO:    [Gog]:              Saved username to config file
(21:50:16) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary`"" -Wait -ArgumentList "`"--version`"" -NoNewWindow
(21:50:16) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\gogdlConfig powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl`"" -Wait -ArgumentList "`"--auth-config-path`"","`"C:\Users\user\AppData\Roaming\heroic\gog_store\auth.json`"","`"--version`"" -NoNewWindow
(21:50:16) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\nile_config powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile`"" -Wait -ArgumentList "`"--version`"" -NoNewWindow
(21:50:16) INFO:    [Backend]:          VCRuntime is installed
(21:50:16) INFO:    [WineDownloader]:   wine versions updated
(21:50:16) ERROR:   [Backend]:          Could not find default wine version
(21:50:18) INFO:    [Legendary]:        Game list updated, got 419 games & DLCs
(21:50:18) INFO:    [Backend]:          Starting the Download Queue
(21:50:18) INFO:    [Backend]:          
System Information:
CPU: 16x Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz
Memory: 68.65 GB (used: 20.49 GB)
GPUs:
  GPU 0:
    Name: NVIDIA Corporation TU102 [GeForce RTX 2080 Ti Rev. A]
    IDs: D=1e07 V=10de SD=3711 SV=1462
    Driver: 537.13
OS: Microsoft Windows 10 Home 10.0.19045 (win32)

The current system is not a Steam Deck
We are not running inside a Flatpak container

Software Versions:
  Heroic: 2.13.0 Dorry & Broggy
  Legendary: 0.20.34 Direct Intervention
  gogdl: 1.0.0
  Nile: 1.0.1 Jonathan Joestar

(21:50:18) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\gogdlConfig powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl`"" -Wait -ArgumentList "`"--auth-config-path`"","`"C:\Users\user\AppData\Roaming\heroic\gog_store\auth.json`"","`"auth`"" -NoNewWindow
(21:50:21) INFO:    [Gog]:              Saved games data
(21:50:21) WARNING: [Backend]:          listUpdateableGames not implemented on Sideload Library Manager
(21:50:21) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\gogdlConfig powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl`"" -Wait -ArgumentList "`"--auth-config-path`"","`"C:\Users\user\AppData\Roaming\heroic\gog_store\auth.json`"","`"auth`"" -NoNewWindow
(21:50:23) INFO:    [Gog]:              Found 0 game(s) to update
(21:50:23) INFO:    [Legendary]:        Checking for game updates: LEGENDARY_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary`"" -Wait -ArgumentList "`"list`"","`"--third-party`"" -NoNewWindow
(21:50:28) INFO:    [Legendary]:        Found 0 games to update
(21:50:28) INFO:    [Nile]:             Looking for updates...
(21:50:28) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\nile_config powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile`"" -Wait -ArgumentList "`"list-updates`"","`"--json`"" -NoNewWindow
(21:50:28) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary`"" -Wait -ArgumentList "`"--version`"" -NoNewWindow
(21:50:28) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\gogdlConfig powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl`"" -Wait -ArgumentList "`"--auth-config-path`"","`"C:\Users\user\AppData\Roaming\heroic\gog_store\auth.json`"","`"--version`"" -NoNewWindow
(21:50:28) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\nile_config powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile`"" -Wait -ArgumentList "`"--version`"" -NoNewWindow
(21:50:28) INFO:    [Legendary]:        Checking if EOS Overlay is enabled: LEGENDARY_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary`"" -Wait -ArgumentList "`"eos-overlay`"","`"info`"" -NoNewWindow
(21:50:30) INFO:    [Legendary]:        Updating EOS Overlay information: LEGENDARY_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary`"" -Wait -ArgumentList "`"status`"" -NoNewWindow
(21:50:31) INFO:    [Legendary]:        Abort command "LEGENDARY_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary`"" -Wait -ArgumentList "`"status`"" -NoNewWindow"
(21:50:33) INFO:    [Backend]:          Heroic: Setting experimentalFeatures to {"enableNewDesign":true,"enableHelp":false,"automaticWinetricksFixes":true} (previous value: undefined)
(21:50:38) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary`"" -Wait -ArgumentList "`"cleanup`"" -NoNewWindow
(21:50:38) INFO:    [Frontend]:         Refreshing undefined Library
(21:50:38) WARNING: [Backend]:          refresh not implemented on Sideload Library Manager
(21:50:38) INFO:    [Legendary]:        Refreshing library...
(21:50:38) INFO:    [Legendary]:        Refreshing Epic Games...
(21:50:38) INFO:    [Nile]:             Refreshing library...
(21:50:38) INFO:    [Nile]:             Refreshing Amazon Games...
(21:50:38) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\nile_config powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile`"" -Wait -ArgumentList "`"library`"","`"sync`"" -NoNewWindow
(21:50:38) INFO:    [Nile]:             Game list updated, got 353 games
(21:50:38) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\gogdlConfig powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl`"" -Wait -ArgumentList "`"--auth-config-path`"","`"C:\Users\user\AppData\Roaming\heroic\gog_store\auth.json`"","`"auth`"" -NoNewWindow
(21:50:39) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary`"" -Wait -ArgumentList "`"list`"","`"--third-party`"" -NoNewWindow
(21:50:41) INFO:    [Gog]:              Getting GOG library
(21:50:41) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\gogdlConfig powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl`"" -Wait -ArgumentList "`"--auth-config-path`"","`"C:\Users\user\AppData\Roaming\heroic\gog_store\auth.json`"","`"auth`"" -NoNewWindow
(21:50:44) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\gogdlConfig powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl`"" -Wait -ArgumentList "`"--auth-config-path`"","`"C:\Users\user\AppData\Roaming\heroic\gog_store\auth.json`"","`"auth`"" -NoNewWindow
(21:50:45) INFO:    [Legendary]:        Game list updated, got 419 games & DLCs
(21:50:47) INFO:    [Gog]:              Saved games data
(21:53:28) INFO:    [Legendary]:        Logging out: LEGENDARY_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary`"" -Wait -ArgumentList "`"auth`"","`"--delete`"" -NoNewWindow
(21:53:31) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary`"" -Wait -ArgumentList "`"cleanup`"" -NoNewWindow
(21:54:37) INFO:    [Frontend]:         Called Epic Login
(21:54:37) INFO:    [Legendary]:        Logging in: LEGENDARY_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary`"" -Wait -ArgumentList "`"auth`"","`"--code`"","`"REDACTEDAUTHCODEXXXX`"" -NoNewWindow
(21:54:40) INFO:    [Frontend]:         Refreshing legendary Library
(21:54:40) INFO:    [Legendary]:        Refreshing library...
(21:54:40) INFO:    [Legendary]:        Refreshing Epic Games...
(21:54:40) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary`"" -Wait -ArgumentList "`"list`"","`"--third-party`"" -NoNewWindow
(21:54:45) INFO:    [Legendary]:        Game list updated, got 419 games & DLCs
(21:54:46) INFO:    [Frontend]:         No cache found, getting data from legendary...
(21:54:46) INFO:    [Legendary]:        Refreshing library...
(21:54:46) INFO:    [Legendary]:        Refreshing Epic Games...
(21:54:46) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary`"" -Wait -ArgumentList "`"list`"","`"--third-party`"" -NoNewWindow
(21:54:50) INFO:    [Legendary]:        Game list updated, got 419 games & DLCs
(21:54:50) INFO:    [Frontend]:         Force Update

################################
## EPIC GAMES / LEGENDARY LOG ##
################################

[27/03/2024, 21:59:59] LEGENDARY_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary`"" -Wait -ArgumentList "`"list`"","`"--third-party`"" -NoNewWindow

[27/03/2024, 22:00:01] LEGENDARY_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary`"" -Wait -ArgumentList "`"--version`"" -NoNewWindow

[cli] INFO: Logging in...

[Core] INFO: Trying to re-use existing login session...

[cli] INFO: Getting game list... (this may take a while)

Traceback (most recent call last):

  File "legendary\cli.py", line 3149, in <module>

  File "legendary\cli.py", line 3060, in main

  File "legendary\cli.py", line 207, in list_games

  File "legendary\core.py", line 529, in get_non_asset_library_items

KeyError: 'appName'

[11124] Failed to execute script 'cli' due to unhandled exception!

legendary version "0.20.34", codename "Direct Intervention"

[27/03/2024, 22:00:09] LEGENDARY_CONFIG_PATH=C:\Users\user\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\user\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary`"" -Wait -ArgumentList "`"list`"","`"--third-party`"" -NoNewWindow

[cli] INFO: Logging in...

[Core] INFO: Trying to re-use existing login session...

[cli] INFO: Getting game list... (this may take a while)

Traceback (most recent call last):

  File "legendary\cli.py", line 3149, in <module>

  File "legendary\cli.py", line 3060, in main

  File "legendary\cli.py", line 207, in list_games

  File "legendary\core.py", line 529, in get_non_asset_library_items

KeyError: 'appName'

[21632] Failed to execute script 'cli' due to unhandled exception!

Steps to reproduce

  1. Open Heroic
  2. Log into or try to log out of Epic Games or open Heroic and wait
  3. Observe the error message pop up

Expected behavior

I expect no errors when I open Heroic and the game to launch without any issues.
Signing in and out should be smooth and able to work.

Screenshots

Heroic_6JmDsM2w0X
Error Message after attempting to log out of Epic Games to refresh the login data.

Heroic_2iNusyIPph
Error shown in Heroic after initially opening and/or launching a game.

Heroic Version

Latest Stable

System Information

  • CPU: 16x Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz
  • GPU: NVIDIA Corporation TU102 [GeForce RTX 2080 Ti Rev. A]
  • OS: Microsoft Windows 10 Home 10.0.19045 (win32)

Additional information

The error happened out of the blue. I cannot exactly pinpoint what it is that caused it.

  • Some games will launch and load but crash whenever login information needs to be verified.
  • Heroic cannot find certain files related to login information when signing out.
  • This is also happening on a fresh install of Heroic.

Troubleshooting attempts.

  • Clearing .config/heroic and .config/legendary also provides the same results.
  • Both methods of logging in cause the same results.
  • Using a different version of Legendary provides the same results.
@fluteds fluteds added the bug:unconfirmed Someone works on identifying the issue label Mar 27, 2024
@CommandMC
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This should be resolved with the Legendary binary from derrod/legendary#649

@barbarbar338
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Getting the same error with BazziteOS and Heroic 2.13

@barbarbar338

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@CommandMC
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@barbarbar338 Please do not link to private Legendary forks here. We do not have the time to audit these versions.

If you want to link to a repo with that change, link to mine instead. Binaries are also available here.

@CommandMC CommandMC mentioned this issue Mar 31, 2024
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[Fix] Update Legendary Heroic-Games-Launcher/HeroicGamesLauncher
3 participants
@CommandMC @fluteds @barbarbar338