GOG library fails to refresh after changing account name

[Schweppesale]

Describe the bug

This started happening immediately after I claimed Fort Solis off Amazon Lua

So far I've tried clearing the cache, logging out of each account and then logging in one by one.

All games are visible until I login to GOG in which case it will start loading indefinitely and games from all other store fronts disappear.

Update

I've just used snapper to undo all changes in my home directory for the last 2 hours.

Games are now showing up again with the exception of Fort Solis.

If I clear the cache I run into the same issue I observed earlier where it will refresh indefinitely.

This is why I had tried logging out then back in earlier.

Update 2

I've just run

mv .config/heroic/gogdlConfig/ .config/heroic/gogdlConfig_bak

and

mv .config/heroic/gog_store/ .config/heroic/gog_store_bak_2

Then I selected login as different account for GOG and this allowed the refresh to complete successfully.

However, this pretty much cleared my game installation data since all GOG games are now grayed out.

I'm now starting to suspect that the root cause of this issue is the fact that I had changed my GOG username just a few days prior.

Update 3

I was able to restore game data by copying .config/heroic/gog_store_bak_2/installed.json into the newly created directory.

Update 4

Library refresh now seems to take a very long time to finish.

I've also started noticing the follow error repeated in GOG logs:

Traceback (most recent call last):

  File "gogdl/cli.py", line 67, in <module>

  File "gogdl/cli.py", line 62, in main

  File "gogdl/imports.py", line 83, in get_info

UnboundLocalError: local variable 'game_id' referenced before assignment

[PYI-636561:ERROR] Failed to execute script 'cli' due to unhandled exception!

(23:22:57) [INFO]:    Getting data of 1207661763: GOGDL_CONFIG_PATH=/home/john/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/john/.config/heroic/gog_store/auth.json import "/mnt/hdd/Program Files (x86)/GalaxyClient/Games/HC3 - Masters of the Elements" 

Traceback (most recent call last):

  File "gogdl/cli.py", line 67, in <module>

  File "gogdl/cli.py", line 62, in main

  File "gogdl/imports.py", line 83, in get_info

UnboundLocalError: local variable 'game_id' referenced before assignment

[PYI-636569:ERROR] Failed to execute script 'cli' due to unhandled exception!

(23:22:57) [INFO]:    Getting data of 1207661773: GOGDL_CONFIG_PATH=/home/john/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/john/.config/heroic/gog_store/auth.json import "/mnt/hdd/Program Files (x86)/GalaxyClient/Games/HC4 - Clash of the Dragons" 

Traceback (most recent call last):

  File "gogdl/cli.py", line 67, in <module>

  File "gogdl/cli.py", line 62, in main

  File "gogdl/imports.py", line 83, in get_info

UnboundLocalError: local variable 'game_id' referenced before assignment

[PYI-636577:ERROR] Failed to execute script 'cli' due to unhandled exception!

(23:22:58) [INFO]:    Getting data of 1207661783: GOGDL_CONFIG_PATH=/home/john/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/john/.config/heroic/gog_store/auth.json import "/mnt/hdd/Program Files (x86)/GalaxyClient/Games/HC5 - The World Tree" 

Traceback (most recent call last):

  File "gogdl/cli.py", line 67, in <module>

  File "gogdl/cli.py", line 62, in main

  File "gogdl/imports.py", line 83, in get_info

UnboundLocalError: local variable 'game_id' referenced before assignment

[PYI-636580:ERROR] Failed to execute script 'cli' due to unhandled exception!

(23:22:58) [INFO]:    Getting data of 1207661793: GOGDL_CONFIG_PATH=/home/john/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/john/.config/heroic/gog_store/auth.json import "/mnt/hdd/Program Files (x86)/GalaxyClient/Games/HC6 - The Fiery Moon" 

Traceback (most recent call last):

  File "gogdl/cli.py", line 67, in <module>

  File "gogdl/cli.py", line 62, in main

  File "gogdl/imports.py", line 83, in get_info

UnboundLocalError: local variable 'game_id' referenced before assignment

[PYI-636587:ERROR] Failed to execute script 'cli' due to unhandled exception!

(23:22:58) [INFO]:    Getting data of 1207661803: GOGDL_CONFIG_PATH=/home/john/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/john/.config/heroic/gog_store/auth.json import "/mnt/hdd/Program Files (x86)/GalaxyClient/Games/HC7 - Revolt of the Beastmasters" 

Add logs

Gog Logs:

(15:57:21) [INFO]:    Running command: GOGDL_CONFIG_PATH=/home/john/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/john/.config/heroic/gog_store/auth.json auth 

(15:57:21) [INFO]:    Running command: GOGDL_CONFIG_PATH=/home/john/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/john/.config/heroic/gog_store/auth.json auth 

(15:57:21) [INFO]:    Running command: GOGDL_CONFIG_PATH=/home/john/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/john/.config/heroic/gog_store/auth.json auth 

{"access_token":"<redacted>","expires_in":3600,"token_type":"bearer","scope":"","session_id":"<redacted>","refresh_token":"<redacted>","user_id":"<redacted>","loginTime":1763498409.124221}

(15:57:21) [INFO]:    Getting data of 1207658785: GOGDL_CONFIG_PATH=/home/john/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/john/.config/heroic/gog_store/auth.json import "/mnt/hdd/Program Files (x86)/GalaxyClient/Games/HoMM 2 Gold" 

(15:57:21) [INFO]:    Running command: GOGDL_CONFIG_PATH=/home/john/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/john/.config/heroic/gog_store/auth.json auth 

{"access_token":"<redacted>","expires_in":3600,"token_type":"bearer","scope":"","session_id":"<redacted>","refresh_token":"<redacted>","user_id":"<redacted>","loginTime":1763498409.124221}

{"appName": "1207658785", "buildId": "58815520743886105", "title": "Heroes of Might and Magic 2 Gold", "tasks": [{"languages": ["*"], "name": "Heroes of Might and Magic 2 Gold", "type": "FileTask", "isPrimary": true, "path": "Heroes2w.exe", "category": "game", "compatibilityFlags": "RUNASADMIN DWM8And16BitMitigation", "url": ""}, {"languages": ["*"], "name": "Manual", "type": "FileTask", "path": "manual.pdf", "category": "document", "url": ""}, {"languages": ["*"], "name": "Support", "type": "URLTask", "path": "", "category": "document", "url": "http://www.gog.com/support/heroes_of_might_and_magic_2_gold_edition"}], "installedLanguage": "en-US", "dlcs": [], "platform": "windows", "versionName": "1.01 (2.1)"}

(15:57:21) [INFO]:    Running command: GOGDL_CONFIG_PATH=/home/john/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/john/.config/heroic/gog_store/auth.json auth 

{"access_token":"<redacted>","expires_in":3600,"token_type":"bearer","scope":"","session_id":"<redacted>","refresh_token":"<redacted>","user_id":"<redacted>","loginTime":1763498409.124221}

(15:57:22) [INFO]:    Running command: GOGDL_CONFIG_PATH=/home/john/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/john/.config/heroic/gog_store/auth.json --version 

1.1.2

(15:57:27) [INFO]:    Running command: GOGDL_CONFIG_PATH=/home/john/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/john/.config/heroic/gog_store/auth.json auth 

{"access_token":"<redacted>","expires_in":3600,"token_type":"bearer","scope":"","session_id":"<redacted>","refresh_token":"<redacted>","user_id":"<redacted>","loginTime":1763498409.124221}

(15:57:58) [INFO]:    Running command: GOGDL_CONFIG_PATH=/home/john/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/john/.config/heroic/gog_store/auth.json auth 

{"access_token":"<redacted>","expires_in":3600,"token_type":"bearer","scope":"","session_id":"<redacted>","refresh_token":"<redacted>","user_id":"<redacted>","loginTime":1763498409.124221}

(15:57:58) [INFO]:    Running command: GOGDL_CONFIG_PATH=/home/john/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/john/.config/heroic/gog_store/auth.json auth 

{"access_token":"<redacted>","expires_in":3600,"token_type":"bearer","scope":"","session_id":"<redacted>","refresh_token":"<redacted>","user_id":"<redacted>","loginTime":1763498409.124221}

(16:00:27) [INFO]:    Running command: GOGDL_CONFIG_PATH=/home/john/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/john/.config/heroic/gog_store/auth.json --version 

1.1.2

(16:01:12) [INFO]:    Running command: GOGDL_CONFIG_PATH=/home/john/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/john/.config/heroic/gog_store/auth.json auth 

{"access_token":"<redacted>","expires_in":3600,"token_type":"bearer","scope":"","session_id":"<redacted>","refresh_token":"<redacted>","user_id":"<redacted>","loginTime":1763498409.124221}

(16:01:12) [INFO]:    Running command: GOGDL_CONFIG_PATH=/home/john/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/john/.config/heroic/gog_store/auth.json auth 

{"access_token":"<redacted>","expires_in":3600,"token_type":"bearer","scope":"","session_id":"<redacted>","refresh_token":"<redacted>","user_id":"<redacted>","loginTime":1763498409.124221}

(16:04:16) [INFO]:    Running command: GOGDL_CONFIG_PATH=/home/john/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/john/.config/heroic/gog_store/auth.json auth --code <redacted> 

{"access_token":"<redacted>","expires_in":3600,"token_type":"bearer","scope":"","session_id":"<redacted>","refresh_token":"<redacted>","user_id":"<redacted>","loginTime":1763499856.9505737}

(16:04:16) [INFO]:    Running command: GOGDL_CONFIG_PATH=/home/john/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/john/.config/heroic/gog_store/auth.json auth 

{"access_token":"<redacted>","expires_in":3600,"token_type":"bearer","scope":"","session_id":"<redacted>","refresh_token":"<redacted>","user_id":"<redacted>","loginTime":1763499856.9505737}

(16:04:17) [INFO]:    Running command: GOGDL_CONFIG_PATH=/home/john/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/john/.config/heroic/gog_store/auth.json auth 

{"access_token":"<redacted>","expires_in":3600,"token_type":"bearer","scope":"","session_id":"<redacted>","refresh_token":"<redacted>","user_id":"<redacted>","loginTime":1763499856.9505737}

(16:04:17) [INFO]:    Running command: GOGDL_CONFIG_PATH=/home/john/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/john/.config/heroic/gog_store/auth.json auth 

{"access_token":"<redacted>","expires_in":3600,"token_type":"bearer","scope":"","session_id":"<redacted>","refresh_token":"<redacted>","user_id":"<redacted>","loginTime":1763499856.9505737}

(16:05:22) [INFO]:    Running command: GOGDL_CONFIG_PATH=/home/john/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/john/.config/heroic/gog_store/auth.json --version 

1.1.2

(16:07:21) [INFO]:    Running command: GOGDL_CONFIG_PATH=/home/john/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/john/.config/heroic/gog_store/auth.json auth 

{"access_token":"<redacted>","expires_in":3600,"token_type":"bearer","scope":"","session_id":"<redacted>","refresh_token":"<redacted>","user_id":"<redacted>","loginTime":1763499856.9505737}

Steps to reproduce

1. Visit Amazon Prime Store
2. Claim Fort Solis - Amazon Luna
3. Refresh Game Library
4. Refresh Cache
5. Try again
6. Repeat

1. Change GOG account name
2. Claim free game off Amazon Prime
3. Refresh Game Cache
4. The cache fails to refresh indefinitely

Expected behavior

Fort Solis should be appended to the list of available GOG games.

Screenshots

No response

Heroic Version

Latest Stable

System Information

Additional information

No response

[imLinguin]

Thanks for this report. I dont think that changing a username would lead to any of these issues.
However I think you simply expected the game to appear too soon. Note that if there is a high volume of users wanting to activate a key it will take some time for GOG to process all that.

So don't assume your game will appear immediately after you redeem a key.

As to the errors that are repeating in the log when Heroic is calling an import I'll definitely have a look. It's weird that I cant reproduce it myself

[Schweppesale]

Thanks for this report. I dont think that changing a username would lead to any of these issues.
However I think you simply expected the game to appear too soon

I had actually given it a good half hour on one attempt but I suppose it could be related to the recent Cloudflare outage.