Moved message to troubleshooting article

Author: mikefrobbins

docs-conceptual/azps-14.1.0/faq.yml

@@ -87,32 +87,3 @@ sections:
           ```
 
           **Note:** Handle plain text carefully, as it is less secure than a SecureString.
-
-      - question: |
-          How to mitigate the error "SharedTokenCacheCredential authentication unavailable"?
-        answer: |
-          If you are getting this error when using an Azure PowerShell cmdlet that creates or
-          makes change to Azure resources, it is likely that you are blocked by the Entra ID
-          Conditional Access policy.
-
-          The complete error message is as follows:
-
-          ```
-          SharedTokenCacheCredential authentication unavailable. Token acquisition failed for user
-          [email protected]. Ensure that you have authenticated with a developer tool that supports
-          Azure single sign on.
-          ```
-
-          To resolve this issue, please update to version 14.X.Y or later of the Azure PowerShell module,
-          or equivalently, version 5.X.Y of the Az.Accounts module.
-          With these versions, the Azure PowerShell cmdlets will be able to display detailed error messages
-          regarding which policy is blocking the authentication, and how to resolve the issue.
-
-          For example, if the admin has configured the policy to require multi-factor authentication (MFA),
-          you will see an error message similar to the following:
-
-          ```powershell
-          {Placeholder for error message}
-          ```
-          
-          Follow the instructions in the error message to sign in through multi-factor authentication (MFA).

docs-conceptual/azps-14.2.0/troubleshooting.md

@@ -55,6 +55,36 @@ Update-AzConfig -EnableLoginByWam $false
 - WAM popup window to select an account isn't easy to find. Minimize other windows to locate the
   popup window.
 
+## SharedTokenCacheCredential authentication unavailable
+
+If you receive this error when running an Azure PowerShell cmdlet that creates or modifies Azure
+resources, it's likely that you're blocked by the Microsoft Entra ID Conditional Access policy.
+
+The complete error message is as follows:
+
+```Output
+SharedTokenCacheCredential authentication unavailable. Token acquisition failed for user
+[email protected]. Ensure that you have authenticated with a developer tool that supports
+Azure single sign on.
+```
+
+To resolve this issue, update to one of the following versions:
+
+- **Az** PowerShell module version 14.X.Y or later
+- Or equivalently, **Az.Accounts** PowerShell module version 5.X.Y or later
+
+These versions provide improved error messages that identify the specific Conditional Access policy
+causing the issue and offer guidance for resolving it.
+
+For example, if your organization requires multifactor authentication (MFA), you see an error
+message like:
+
+```powershell
+{Placeholder for error message}
+```
+
+To complete sign-in using MFA, follow the instructions in the error message.
+
 ## Installation
 
 This section contains a list of solutions to common problems when installing the Az PowerShell