[Problem/Bug]: Unable to run the program compatibility troubleshooter

[dpolny]

What happened?

I am trying to run the program compatibility troubleshooter. Whenever I try, it says I need to install Microsoft Webview 2 runtime. I click the download and install button which produces an installation failed message. It says the Microsoft Webview 2 runtime is already installed for the system. I see other's have the same problem but no solution has been offered to any of them. What's going on?

Importance

Important. My app's user experience is significantly compromised.

Runtime Channel

Stable release (WebView2 Runtime)

Runtime Version

No response

SDK Version

No response

Framework

----Please select----

Operating System

Windows 11

OS Version

22631.4751

Repro steps

??

Repros in Edge Browser

No, issue does not reproduce in the corresponding Edge version

Regression

No, this never worked

Last working version (if regression)

No response

[sivMSFT]

Hi @dpolny

Thank you for reporting the issue with the Program Compatibility Troubleshooter and the WebView2 Runtime installation. To help us diagnose and resolve the problem, could you please provide the following information:

1. When you receive the installation failed message, are there any specific error messages or logs that you can share?
2. Have you verified if the Microsoft WebView2 Runtime is indeed installed on your system?
3. Have you tried repairing the Microsoft Edge WebView2 Runtime through the Settings menu?
4. Is this issue occurring on multiple machines or just one?

Additionally, could you please confirm the following details:

1. Runtime Version (if available)
2. SDK Version (if available)

Thank you for your cooperation. Looking forward to your response.