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Copy file name to clipboardExpand all lines: README.md
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A notification plugin for (mostly) Icinga which manages problems as Zammad tickets.
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This plugin opens/updates/closes Zammad tickets via the Zammad API.
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This plugin opens/updates/closes Zammad tickets via the Zammad API. The user/token for this plugin needs at least the `ticket.agent` permission.
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Problem notifications will open a new ticket if none exists. The ticket will be in state `new`. If a ticket exists the plugin will add an article to the this ticket.
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Acknowledgement notifications will add an article to an existing ticket.
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This will also set the ticket state to `open`.
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If no ticket exists nothing will happen.
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Downtime/Flapping notifications will add an article to an existing ticket.
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If no ticket exists nothing will happen.
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Recovery notifications will close an existing ticket.
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