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Discord FAQ
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<h2 class="text-white"><br />Discord FAQ</h2>
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<section class="topics-detail-section section-padding" id="topics-detail">
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<h2>1. "Accidental" Steam/Discord Report & Impersonation</h2>
<p>
A common scam is if a user claims you've been
accidentally/falsely reported to Steam or Discord for an
infraction or fraud.
</p>
<p>
Don't follow instructions provided by anyone claiming to have
accidentally reported your account.
</p>
<p>
The most common things that identify this scam are if someone:
</p>
<p>
• Says your account has been falsely or accidentally reported.
</p>
<p>
• Directs you to speak with someone through online chat to
resolve an investigation or pending ban.
</p>
<p>
• Requests your account credentials or directs you to perform
specific security-related operations.
</p>
<p>
• Requests an authentication code sent over email, SMS, or
anywhere else.
</p>
<p>
• Says they represent Discord, Steam/Valve, or any other
official entity.
</p>
<p>• Says you must complete a purchase of any kind.</p>
<p></p>
<p></p>
<h2>2. Free Nitro Scams</h2>
<p>
If you believe you have received a possible scam from a bot or
user account, consider if they:
</p>
<p>
• Are new, unfamiliar, or unverified (in the case of bot
accounts) contacting you unprompted.
</p>
<p>
• Are not from Discord in the form of an email or
<a
href="https://support.discord.com/hc/articles/360036118732"
target="_blank"
>System-tagged account</a
>.
</p>
<p>
• Have poor grammar, spelling, or misuse of
punctuation/capitalization.
</p>
<p>• Offer things that are "too good to be true."</p>
<p>
Official Discord gifting uses the discord.gift & discord.com
domains and will generate a special embed, as
<a
href="https://support.discord.com/hc/article_attachments/360100559094/Screen_Shot_2021-01-19_at_5.32.44_PM.png"
target="_blank"
>Example 1</a
>
and
<a
href="https://support.discord.com/hc/article_attachments/1500001750501/Screen_Shot_2021-01-19_at_5.38.00_PM.png"
target="_blank"
>Example 2</a
>
</p>
<p>
Scams like these are not possible through the official
browser/client pages/menus.
</p>
<p>
• If these types of bots are repeatedly sending you messages,
you can:
</p>
<p>
Use Mutual Servers to determine the servers they share with you
and disable Direct Messages from server members for those
servers.
</p>
<p>
• If you cannot find any shared servers, you can disable DMs
from all servers under your User Settings
</p>
<p></p>
<p></p>
<h2>3. QR Codes, Fake Games, Programs, & Downloads</h2>
<p>
A user may pretend to be your friend or use a friend's
compromised account to get you to download something.
</p>
<p>Consider if they want you to:</p>
<p>• Scan a QR code</p>
<p>• Check out a video</p>
<p>• Test a game they made</p>
<p>• Practice running code they wrote</p>
<p>These are common forms of malicious behavior.</p>
<p>
If a user asks you to scan/download something or click an
unknown link, this could give away your login information and/or
allow a malicious program to enter your computer, which can also
compromise your account.
</p>
<p></p>
<p></p>
<h2>4. Compromised Accounts</h2>
<p>
If your account sends these kinds of messages, your account has
been compromised. If you...
</p>
<p>
• downloaded and executed malware: You should try and use a
different device entirely to change your password (e.g., your
phone). You should
<a
href="https://support.discord.com/hc/articles/115004307527--Windows-Corrupt-Installation"
target="_blank"
>follow these steps</a
>
to completely uninstall Discord, run a complete antivirus scan,
and then re-install Discord. If your account is compromised
again when logging in afterward, you may need to factory reset
your computer.
</p>
<p>
• entered your password into a malicious website: You should
change your password.
</p>
<p>• something else: You should change your password.</p>
<p></p>
<p></p>
<h2>5. Art Commissions and Upfront Payments</h2>
<p>
How it works: You will receive a DM from someone randomly, and
they act friendly and ask you about your day them ask you for
your favorite [insert item here]. They introduce themselves as a
2D/3D artist and ask if you would like to commission them. The
catch is that they ask for payment upfront then block you after
you pay them
</p>
<p>
Scammers may also offer a discount on their art. Remember, if
you are paying first, be cautious!
</p>
<p>
If you've already fallen for this scam, you should report the
user to Discord Support, call your bank and ask for a chargeback
and make sure to block the user
</p>
<p></p>
<p></p>
<h2>6. Refund Scams</h2>
<p>
How it works: You are contacted by a scammer who claims to have
paid you too much money for a product or service. The scammer
will ask you to send the excess money back to them, and then you
pay the scammer the excess money with the catch being that the
original payment never happened, leaving you out of pocket
</p>
<p>
Sometimes scammers send fraudulent cheques, which can take weeks
for your bank to identify as fraudulent.
</p>
<p>
If you've already fallen for this scam, you should contact your
bank and explain the situation then report the scam to the
police. Before doing that make sure to report the scammer to
Discord Trust & Safety and block the scammer.
</p>
<p></p>
<p></p>
<h2>7. NSFW Server Link</h2>
<p>
Someone will send a message in a server with a link to a NSFW
server, this can also happen in DMs.
</p>
<p>
When you join this server, there will be a verify button or a QR
code that you need to scan with your Discord mobile app. As soon
as you scan the QR code or login to the verification website
your account will be compromised.
</p>
<p>
If you've already fallen for this scam, you should change your
password on Discord and also change the password on any other
accounts that use the same password. You should also go to your
Settings > Authorized Apps > Remove anything with the "Join
servers for you" permission
</p>
<p></p>
<p></p>
<h2>8. Discord Support</h2>
<p>
Scammers create fake Discord support accounts and reach out to
you claiming that they reported you or that you have been
reported. They will try to trick you into changing your Discord
email to theirs (which steals your account)
</p>
<p>
If you've already fallen for this scam, you should contact
Discord support immediately and get them to change your email
back. If you scanned a QR code, change your password. If you
downloaded a file, assume it is malware and wipe your PC and
change all your passwords.
</p>
<p></p>
<p></p>
<h2>9. Reporting Malicious Content/Behavior</h2>
<p>
There are several methods to report behavior you believe is a
scam.
</p>
<p>Use the integrated "Report Spam" button</p>
<p>
You can learn how to properly
<a href="https://dis.gd/howtoreport." target="_blank"
>report content here</a
>
</p>
<p></p>
<p></p>
<h2>10. More Resources</h2>
<p>
•
<a
href="https://discord.com/blog/common-scams-what-to-look-out-for"
target="_blank"
>Scams and What to Look Out For</a
>
</p>
<p>
•
<a
href="https://discord.com/blog/protecting-users-from-scams-on-discord"
target="_blank"
>Protecting Against Scams on Discord</a
>
</p>
<p>
•
<a
href="https://support.discord.com/hc/en-us/articles/1500001829622-Claiming-a-Nitro-Gift-FAQ"
target="_blank"
>Claiming a Nitro Gift FAQ</a
>
</p>
<p>
•
<a
href="https://discord.com/discord-recruitment-scams"
target="_blank"
>Discord Recruitment Scams</a
>
</p>
<p>
• <a href="steam-scams.html" target="_blank">Steam Scams</a>
</p>
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