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Steam FAQ
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<h2 class="text-white"><br />Steam FAQ</h2>
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<h3>
Example of a common trade scam: I have been reported and will be
banned
</h3>
<p>
Any claim that you've been accidentally or falsely reported for
fraud or any other infraction is always the introduction to a
scam. If someone did report your account falsely, and you're
concerned about being banned, you can rest assured that Steam
disregards false reports. Do not follow any instructions
provided by anyone claiming to have accidentally reported your
account.
</p>
<h2>Confidence Scams</h2>
<p>
<b
>Some confidence scammers (scammers, cons, con artists) target
Steam users by threatening their accounts or claiming to
represent Steam Support, Valve, or a trusted individual or
service.</b
>
</p>
<p>
<b
>1.
<a
href="https://help.steampowered.com/en/faqs/view/70E6-991B-233B-A37B#scamsteam"
target="_blank"
>What is a confidence scam?</a
>
</b>
</p>
<p>
A confidence scam is a trick involving deceit with the goal of
defrauding a victim in some way. A scammer may target a Steam
user to hijack their account to use or sell, hijack their
account to hold for ransom, or gather information from a victim
to defraud them elsewhere. Though not unique to Steam, online
confidence scams may target Steam users because Steam accounts
are valuable, and if taken over, can give the scammer a way to
pressure the victim and propagate the scam further.
</p>
<p></p>
<p></p>
<p>
<b
>2.
<a
href="https://help.steampowered.com/en/faqs/view/70E6-991B-233B-A37B#scamtypes"
target="_blank"
>What scam types might target Steam users?</a
>
</b>
</p>
<p>
Most scams targeting Steam users (unrelated to Trade Scams)
involve an attempt to gain control of a victim's account and
then hold the account hostage for payment. You should never pay
a scammer even if they've gained full control of your account.
You can recover your account from a scammer any time using Steam
Support, and a scammer who is already defrauding you is not
likely to actually return the account even if you pay. Instead,
they would likely just demand additional payments.
</p>
<p></p>
<p></p>
<p>
<b
>3.
<a
href="https://help.steampowered.com/en/faqs/view/70E6-991B-233B-A37B#avoidscams"
target="_blank"
>How do I protect myself from scams?</a
>
</b>
</p>
<p>
You can avoid scams by always remaining skeptical in online
interactions, especially those involving pressure, threats,
demands, or claims that come from a position of authority. You
should be mindful of unexpected claims made even by a trusted
friend, as you can't be sure they haven't fallen for a scam
themselves and thus turned control of their account over to a
scammer.
</p>
<p></p>
<p></p>
<p>
<b
>4.
<a
href="https://help.steampowered.com/en/faqs/view/70E6-991B-233B-A37B#fallenscam"
target="_blank"
>What do I do if I've fallen for a scam?</a
>
</b>
</p>
<p>
If you've given away control of your account to a scammer, you
should immediately take steps to recover the account through
<a
href="https://help.steampowered.com/en/wizard/HelpWithAccountStolen"
target="_blank"
>Steam Support</a
>. Despite what a scammer might claim, you can always recover
your account through Steam Support even if the scammer has
changed all the account's information including its password,
email, and phone number.
</p>
<p></p>
<p></p>
<p>
<b
>5.
<a
href="https://help.steampowered.com/en/faqs/view/70E6-991B-233B-A37B#falsereport"
target="_blank"
>My account has been accidentally or falsely reported. What
do I need to do?</a
>
</b>
</p>
<p>
You don't need to do anything to protect your account from false
or mistaken reports. They're simply disregarded by the Steam
team.
</p>
<p></p>
<p></p>
<p>
<b
>6.
<a
href="https://help.steampowered.com/en/faqs/view/70E6-991B-233B-A37B#friendscam"
target="_blank"
>What should I do if I receive a suspicious message from a
friend?</a
>
</b>
</p>
<p>
You can use Steam's reporting tools on your friend's Steam
Community profile page to report your friend's account as
hijacked. If the hijacking can be confirmed, Steam's moderation
team will lock the account until the owner is able to recover
it.
</p>
<p></p>
<p></p>
<p>
<b
>7.
<a
href="https://help.steampowered.com/en/faqs/view/70E6-991B-233B-A37B#reportcon"
target="_blank"
>How do I report a scammer</a
>
</b>
</p>
<p>
Most confidence scams take place largely outside of Steam. To
report the scammer, you should use the reporting feature of the
platform that the scammer is using to chat with you, and you
should also block all further communication.
</p>
<p></p>
<p></p>
<h2>Trade Scams</h2>
<p>
<b
>Trade scams are a scam whose goal involves obtaining a
victim's Steam Inventory items.</b
>
</p>
<p>
<b
>1.
<a
href="https://help.steampowered.com/en/faqs/view/70E6-991B-233B-A37B#whatisascam"
target="_blank"
>What is a trade scam?</a
>
</b>
</p>
<p>
A trade scam is when a Steam user convinces another user to make
a deal (trade, gift or market transaction) under false
pretenses. Scams usually involve deception in order to convince
a user that they are getting a good or fair deal when in fact
they are not. For more information on scams please read below
and view
<a
href="https://help.steampowered.com/en/faqs/view/18A5-167F-C27B-64A0"
target="_blank"
>Recommended Trading Practices</a
>
and the
<a
href="https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24"
target="_blank"
>Steam Item Restoration Policy</a
>
</p>
<p></p>
<p></p>
<p>
<b
>2.
<a
href="https://help.steampowered.com/en/faqs/view/70E6-991B-233B-A37B#bestways"
target="_blank"
>What are the best ways to avoid getting scammed?</a
>
</b>
</p>
<p>
<b
>Do not trade for anything that cannot be added into the Steam
trading window. The most common examples of these types of
trades include:</b
>
</p>
<p>
• You don't need to rush to complete a trade. If you receive an
offer, take your time to thoroughly review the contents. Once
you confirm a trade offer, there is no way to reverse it.
</p>
<p>
• Ignore pressure to trust the other user. If you are trading
with a user who insists that you trust them, they are probably
attempting to scam you. Please note that +rep comments can be
generated easily by malicious groups.
</p>
<p>
• Mouse over every item to ensure that the item/gift properties
are correct. Information about the item/gift will be shown in
the tooltip, including the quality, name, description and any
effects.
</p>
<p>
• Do not trade items in separate or future trades. If another
user requests that you do multiple trades, they could be
scamming you. Always insist on completing the entire trade in
one single offer.
</p>
<p>
• Ensure that you are trading with the correct user. Scammers
may try to impersonate your friends and other trusted traders.
It is your responsibility to know who you are trading with.
</p>
<p></p>
<p></p>
<p>
<b
>3.
<a
href="https://help.steampowered.com/en/faqs/view/70E6-991B-233B-A37B#whattrades"
target="_blank"
>What kind of trades should I avoid?</a
>
</b>
</p>
<p>
• Trading items/gifts for money outside the Steam Community
market. You cannot add Wallet credit, PayPal, gift cards or any
form of money to trade offers.
</p>
<p>
• Trading items/gifts for CD Keys. You cannot add a CD Key into
the trade window. CD Keys that are offered can be for a
different game, fake, used or region restricted.
</p>
<p>
• Trading items/gifts for nothing in return and expecting to get
an item or gift in a later trade. There is no reason to not
trade everything in one trade. You may add unlimited items/gifts
to a single trade.
</p>
<p>
For more information, please see
<a
href="https://help.steampowered.com/en/faqs/view/46A2-2B3C-95CC-8878"
target="_blank"
>Steam Trading FAQ</a
>
and
<a
href="https://help.steampowered.com/en/faqs/view/18A5-167F-C27B-64A0"
target="_blank"
>Recommended Trading Practices</a
>
articles.
</p>
<p></p>
<p></p>
<p>
<b
>4.
<a
href="https://help.steampowered.com/en/faqs/view/70E6-991B-233B-A37B#whatscams"
target="_blank"
>What specific trading scams should I be aware of?</a
>
</b>
</p>
<p>
Users should always double-check the contents of a proposed
trade before accepting, even if that means inspecting each item
in a multiple-item trade. Be sure to verify the item and its
quality before confirming any trade. There are a number of
common scams users may attempt to deceive you out of your items:
</p>
<p>
• <b>Item switching</b> - You discuss a trade offer with another
user beforehand, and the item they put into the trade offer
looks like the item, but isn't as valuable as the original
offer.
</p>
<p>
• <b>CS:GO quality switch</b> - A user offers you a specific
quality CS:GO item (Factory New), but the item in the offer is
of a lower quality (Field-Tested). Often the item switch is made
in a counter-offer.
</p>
<p>
• <b>Hidden item</b> - A user offers a trade that includes a lot
of your low value items (cards, crates, etc.), but also includes
a high value item hidden somewhere in the middle.
</p>
<p>
• <b>Begging/spamming</b> - A user spams trade offers requesting
high value items for nothing or little in return in hopes that
you mis-click and accept the offer.
</p>
<p>
• <b>Forward confirmation email</b> - A user convinces you to
forward your confirmation email to their email address. They
then confirm the trade using the link in the message. Do not
forward trade confirmation emails or links and do not provide
additional information to another user asking for information
used for your account.
</p>
<p>
• <b>Money For Items</b> - A user offers to send you money in
the form of PayPal, PaySafeCard, Steam Wallet codes, Steam
Digital Gift Cards, etc. The scammer usually sends you a fake
payment code after the trade is completed. In the case of Steam
Digital Gift Cards, the scammer may even appear to pay you
first, but be planning to charge the Digital Gift Card back
later or buy the gift card with a fraudulent credit card.
</p>
<p>
• <b>CD keys for items</b> - A user offers to send you a Wallet
Credit code or a game's CD Key in exchange for your items. The
scammer usually sends you a fake CD Key after the trade is
completed.
</p>
<p>
• <b>Users offering item duplication</b> - A user offers to
duplicate your items, but first you have to trade away your
items. After receiving your items, the user blocks your messages
and keeps your items.
</p>
<p>
• <b>Users acting as trade bots</b> - A user impersonating a
trade bot(s) tells you that you have to trade them some items.
After you've accepted the trade and sent the user the items,
they block you on Steam and keep your items.
</p>
<p>
• <b>Middleman trades</b> - If you are performing a trade that
sits within Steam's trading guidelines (more info here -
https://help.steampowered.com/en/faqs/view/18A5-167F-C27B-64A0),
there is no need for a middleman. Any time you choose to trust
any other user with one of your items, you are allowing them the
opportunity to scam you.
</p>
<p>
• <b>Verification accounts</b> - A user wants you to trade an
item for "verification". The user will give a made-up excuse to
convince you to do this, such as needing to make sure the item
is not a duplicate or to ensure the item is not bugged. These
users will then keep your item(s) and block you, getting away
with the items.
</p>
<p>
• <b>Fund transfer via the Steam Market</b> - A user offers to
send you Steam Wallet funds by buying one of your low value
items at a high price in the market. Most of these offers are
done using fraudulent funds.
</p>
<p>
•
<b>Voice comm software/join our tournament team (malware)</b> -
A user convinces you to install malware hidden in a voice
communication, anti-cheat, or other type of software by claiming
that they need you to install it so that you can play in a
tournament.
</p>
<p>
• <b>Offering fraudulent items for resale</b> - Malicious users
will sometimes acquire unusual items (often with fraudulent
credit cards) and then attempt to trade them to you for more
well known items with established value. Prior to doing this
they may also manipulate the Steam Community Market price of
these unusual items by using stolen credit cards. Watch out for
claims that they will overpay or that you can quicksell (qs) the
items for an immediate profit. Consider why the user would be
willing to take a loss by trading the items to you instead of
selling them themselves. As an excuse, these users will
sometimes say they need tradeable keys or other tradeable items.
Do not accept these trades as the value of the unusual items has
been falsified and the subsequent Market transactions may be
reversed due to fraudulent activity.
</p>
<p></p>
<p></p>
<p>
<b
>5.
<a
href="https://help.steampowered.com/en/faqs/view/70E6-991B-233B-A37B#scamvshijack"
target="_blank"
>What is the difference between a scam and a hijack?</a
>
</b>
</p>
<p>
A scam is when a user deceives another user into willingly (at
the time) completing a trade, market transaction, or sending a
gift. After the trade is completed, the person who was scammed
either doesn't receive what was promised, or the items involved
are not what was agreed upon.
</p>
<p>
A hijacking is when an account or a computer is taken over by
someone else without the account owner's permission. This is
often done with malware or a virus. In some cases the hijacker
will convince a user to hand over their login information by
providing a fake Steam or a third-party trading site. Hijackers
most commonly steal accounts to gain items or games, and
sometimes commit fraud. Hijackers often use stolen accounts to
commit more hijackings. In these cases, the account will be
locked until the rightful owner contacts steam support about the
hijacking.
</p>
<p>
Additional information about hijacked accounts can be found in
<a
href="https://help.steampowered.com/en/faqs/view/0A94-F308-34A5-1988"
target="_blank"
>this article</a
>
</p>
<p></p>
<p></p>
<p>
<b
>6.
<a
href="https://help.steampowered.com/en/faqs/view/70E6-991B-233B-A37B#reportscammer"
target="_blank"
>How do I report a scammer?</a
>
</b>
</p>
<p>
If you've been scammed or another user has attempted to scam
you, please use the Report feature built into Steam. This is the
best way to bring scammers to the attention of steam support so
actions may be taken:
</p>
<p>• Go to the profile of the offending user</p>
<p>
• Click the '...' drop-down located at the top right of the page
</p>
<p>• Choose 'Report Player'</p>
<p>
• Select the violation, and follow the prompts to submit the
report
</p>
<p>
If a user you've reported for scamming has had action taken on
their account, you'll be notified with a message in Steam. See
the
<a
href="https://help.steampowered.com/en/faqs/view/4D07-D139-587C-2080"
target="_blank"
>How to Report a Scammer</a
>
article.
</p>
<p></p>
<p></p>
<p>
<b
>7.
<a
href="https://help.steampowered.com/en/faqs/view/70E6-991B-233B-A37B#whathappens"
target="_blank"
>What action is taken when a scammer is found?</a
>
</b>
</p>
<p>
If evidence exists that a Steam user is scamming, Steam Support
will ban the account from using the Steam Community, including
trading and using the Steam Market. The length of the ban is
dependent on the severity and quantity of the scams. In some
cases, scammers will be banned permanently. If a scammer has
multiple accounts, all of their accounts may be subject to the
ban as well.
</p>
<p>
In rare cases, scammers will hijack an account and use it to
commit scams, fraud, or other hijackings. In these cases, the
account will be locked until the rightful owner contacts steam
support and appropriate action is taken.
</p>
<p></p>
<p></p>
<p>
<b
>8.
<a
href="https://help.steampowered.com/en/faqs/view/70E6-991B-233B-A37B#noreturn"
target="_blank"
>Why doesn't Steam return scammed items?</a
>
</b>
</p>
<p>
The community assigns an item a value that is at least partially
determined by that item's scarcity. If more copies of the item
are added to the economy through inventory rollbacks, the value
of every other instance of that item would be reduced.
</p>
<p>
Steam support sympathize with people who fall victim to scams,
but they provide enough information on the website and within
the trading system to help users make good trading decisions.
For more information on this, please see
<a
href="http://store.steampowered.com/news/20631/?snr=100601___"
target="_blank"
>this post</a
>.
</p>
<p></p>
<p></p>
<p>
<b
>9.
<a
href="https://help.steampowered.com/en/faqs/view/70E6-991B-233B-A37B#whynoinfo"
target="_blank"
>Why won’t Steam Support provide information on why an
account was trade banned or locked?</a
>
</b>
</p>
<p>
By limiting the provided data, Steam Support prevents malicious
users from learning how to avoid getting caught in the future.
Steam Support relies on several data points to arrive at a
decision to ban or lock an account. Users intent on committing
malicious activity, most often done to other users, are
constantly trying to gain this data to use in future scams,
fraud and hijackings.
</p>
<p>
While most trade bans are permanent, in some circumstances a
user may receive a temporary trade ban. In these cases, when the
ban is automatically lifted the offending account also gets
placed into trade probation. Probationary status allows other
users to know that a user has recently committed a trading
related offense, so they can make better decisions about whether
they want to trade with that user. Please note, probationary
status does not prevent users from trading.
</p>
<p></p>
<p></p>
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