|
4 | 4 | "name": "Christopher Phan",
|
5 | 5 | "address": "Austin, TX 78754",
|
6 | 6 | "phone": "(651) 252-1490",
|
7 |
| - "email": "chris@phan.cx" |
| 7 | + "email": "chris@phan.cx" |
8 | 8 | },
|
9 | 9 | "summary": [
|
10 | 10 | {
|
11 |
| - "item": "IT Professional" |
| 11 | + "item": "Competitive Intelligence" |
12 | 12 | },
|
13 | 13 | {
|
14 |
| - "item": "Development" |
| 14 | + "item": "Solutions Engineering" |
15 | 15 | },
|
16 | 16 | {
|
17 |
| - "item": "Systems Administration" |
18 |
| - }, |
19 |
| - { |
20 |
| - "item": "Management" |
| 17 | + "item": "Systems Management" |
21 | 18 | },
|
22 | 19 | {
|
23 | 20 | "item": "Customer Success"
|
|
28 | 25 | "item": "Extensive real-world customer experiences in enterprise architecture and global infrastructures."
|
29 | 26 | },
|
30 | 27 | {
|
31 |
| - "item": "Proven track record of success in identifying key improvement opportunities to optimize processes." |
| 28 | + "item": "Creative problem solver with know how to get things done and ability to lead others to success." |
32 | 29 | },
|
33 | 30 | {
|
34 | 31 | "item": "Excellent interpersonal skills with the ability to develop easy rapport with others while building trust."
|
|
38 | 35 | }
|
39 | 36 | ],
|
40 | 37 | "experience": [
|
| 38 | + { |
| 39 | + "title": "Director of Competitive Intelligence", |
| 40 | + "company": "Tanium", |
| 41 | + "location": "Kirkland, WA", |
| 42 | + "dateFrom": "September 2020", |
| 43 | + "dateTo": "September 2021", |
| 44 | + "work": [ |
| 45 | + { |
| 46 | + "item": "Maintained a current view of the market dynamics and competitive landscape to ensure the Product Marketing team stays ahead in this ever-changing world." |
| 47 | + }, |
| 48 | + { |
| 49 | + "item": "Established and leveraged an internal and external network of subject matter experts to develop competitive positioning against a diverse set of competitors." |
| 50 | + }, |
| 51 | + { |
| 52 | + "item": "Took our strategies, sales tactics, evidence of our superiority to competitors, and turned it into materials that would help our customer facing teams sell our products more effectively." |
| 53 | + }, |
| 54 | + { |
| 55 | + "item": "Built a content and communication strategy to craft responses to key market events, such as competitive announcements and product launches." |
| 56 | + } |
| 57 | + ] |
| 58 | + }, |
41 | 59 | {
|
42 | 60 | "title": "Technical Account Manager",
|
43 | 61 | "company": "Tanium",
|
44 | 62 | "location": "Emeryville, CA",
|
45 | 63 | "dateFrom": "February 2018",
|
46 |
| - "dateTo": "Present", |
| 64 | + "dateTo": "September 2020", |
47 | 65 | "work": [
|
48 | 66 | {
|
49 | 67 | "item": "Presented and articulated Tanium product features and benefits to prospects, while identifying other opportunities within Tanium."
|
|
55 | 73 | "item": "Held multiple SME roles to understand what can be improved across products."
|
56 | 74 | },
|
57 | 75 | {
|
58 |
| - "item": "Created interim solutions utilizing a combination of technologies until made available in the product." |
59 |
| - }, |
60 |
| - { |
61 |
| - "item": "100% Renewal rate with accounts." |
| 76 | + "item": "Created interim solutions around technologies until productization resulting in 100% renewal rate with personal accounts." |
62 | 77 | }
|
63 | 78 | ]
|
64 | 79 | },
|
|
70 | 85 | "dateTo": "February 2018",
|
71 | 86 | "work": [
|
72 | 87 | {
|
73 |
| - "item": "Provided pre-sales technical/functional support for Security Tools to Enterprise Accounts and successfully assisted multi-million dollar deals to continuously increase CrashPlan revenue." |
74 |
| - }, |
75 |
| - { |
76 |
| - "item": "Provided solution architecture and recommendations to prospects, and created demos and complex proof of concepts as needed to help drive Code42 product selection." |
| 88 | + "item": "Successfully assisted multi-million dollar deals by providing solution architecture and recommendations, creating demos and complex proof of concepts to prospects, driving Code42 product selection to continuously increase CrashPlan revenue." |
77 | 89 | },
|
78 | 90 | {
|
79 | 91 | "item": "Liaised between Code42 Product Management, Information Experience, Sales, Development, and strategic partners to continuously influence product design and messaging."
|
80 |
| - }, |
81 |
| - { |
82 |
| - "item": "Designed and developed scripts to facilitate the automation of Legal Hold matters." |
83 | 92 | }
|
84 | 93 | ]
|
85 | 94 | },
|
|
90 | 99 | "dateFrom": "July 2013",
|
91 | 100 | "dateTo": "March 2015",
|
92 | 101 | "work": [
|
93 |
| - { |
94 |
| - "item": "Collected relevant technical issue identification information and filter non-technical and technical issues." |
95 |
| - }, |
96 |
| - { |
97 |
| - "item": "Reviewed manuals, release notes, and patch documentation for possible issue resolution." |
98 |
| - }, |
99 | 102 | {
|
100 | 103 | "item": "Successfully de-escalate frustrated clients effectively increasing comfort, trust and program visibility."
|
101 | 104 | },
|
|
114 | 117 | {
|
115 | 118 | "item": "Successfully grew premium service from 10 pilot users to 3K+ franchised financial advisors."
|
116 | 119 | },
|
117 |
| - { |
118 |
| - "item": "Coordinated 10-man team’s technical activities to ensure adherence to standards of best practice and data integrity." |
119 |
| - }, |
120 | 120 | {
|
121 | 121 | "item": "Designed and implemented campus-wide Windows 7 migration tool streamlining performance and reducing cost."
|
122 | 122 | }
|
|
132 | 132 | {
|
133 | 133 | "item": "Provided on-site and remote hardware and software support and implemented leading edge end-user systems."
|
134 | 134 | },
|
135 |
| - { |
136 |
| - "item": "Analyzed end user system architecture, developed and executed methods to test and integrate end user systems with standard infrastructure technologies." |
137 |
| - }, |
138 | 135 | {
|
139 | 136 | "item": "Provided basic planning and design of key enterprise systems, monitored performance and performed maintenance."
|
140 | 137 | }
|
|
148 | 145 | "dateTo": "September 2010",
|
149 | 146 | "work": [
|
150 | 147 | {
|
151 |
| - "item": "Conferenced with main IT developers to discuss requirements on new business portals." |
152 |
| - }, |
153 |
| - { |
154 |
| - "item": "Selected for identifying key points and handling procedures to decommission failing assets system." |
| 148 | + "item": "Developed new business portals around MVC approach." |
155 | 149 | },
|
156 | 150 | {
|
157 | 151 | "item": "Performed code reviews, software upgrades and implementations, and database admin tasks."
|
|
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