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Add option to not get notifications for certain event types (ack or ticket) #718

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vidarstokke opened this issue Feb 8, 2024 · 2 comments · Fixed by #813
Closed

Add option to not get notifications for certain event types (ack or ticket) #718

vidarstokke opened this issue Feb 8, 2024 · 2 comments · Fixed by #813
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@johannaengland
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filter Affects the Filter-model, incident list query parameters or both notification Affects the notification system

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@vidarstokke
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We have filters that are used in "Notification profiles". These profiles send to various persons via SMS and/or email. One of these are our technicians on standby on evening, nights and weekends/holidays.

Code/API request

I tried this code/API request:

<code>

Expected behaviour

I think that Acknowledge or adding ticket URLs to an Incident should not trigger a notification. Alternately it should be possible to choose if notifications should be sent or not. Either via the filter or via the notification profile.

Actual behaviour

When someone acknowledges an Incident or adds a ticket to the Incident, notifications will be sent via email or sms added to the notification profiles.
@vidarstokke vidarstokke added the bug Something is not working as expected label Feb 8, 2024
@johannaengland johannaengland removed the bug Something is not working as expected label Feb 8, 2024
@johannaengland johannaengland self-assigned this Feb 8, 2024
@johannaengland
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This will be fixed by #701.

@johannaengland johannaengland linked a pull request Feb 8, 2024 that will close this issue
Make it possible to filter events by a given list of event types #701
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@johannaengland johannaengland added notification Affects the notification system filter Affects the Filter-model, incident list query parameters or both labels Feb 8, 2024
@lunkwill42 lunkwill42 changed the title Notification sent when Incident is Acked or a ticket is raised Add option to not get notifications for certain event types (ack or ticket) Apr 8, 2024
@johannaengland johannaengland linked a pull request Jun 11, 2024 that will close this issue
Make it possible to filter events by a given list of event types #813
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@johannaengland
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Closed by #813.

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filter Affects the Filter-model, incident list query parameters or both notification Affects the notification system
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@johannaengland @vidarstokke