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If it is a critical customer impact, a CSO also needs to be opened. If a quick rollback is the solution, a retroactive CSO needs to be requested via this form: https://forms.office.com/r/T7zaKVbGcZ This was the action taken when bad commit impacted chimera: https://jira.corp.adobe.com/browse/CSOPM-43056?src=confmacro |
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In instances where production is impacted due to a PR, in addition to revert, it's crucial that we conduct a post-mortem analysis. This practice isn't just about identifying what went wrong, but also about fostering transparency and accountability within our community. We need to critically evaluate why our current processes failed to detect the issue and openly discuss this with the team and stakeholders. More importantly, this analysis will be instrumental in formulating actionable steps to prevent similar incidents in the future. Engaging in this reflective practice is essential for our continuous improvement.
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