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maestroqa_helpdesk_hybrid.dashboard.lookml
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# # This is the dashboard that you probably want to use for elements that come from both
# # MaestroQA AND Helpdesk data.
- dashboard: maestroqa_helpdesk_hybrid
title: Maestroqa Helpdesk Hybrid
layout: tile
tile_size: 100
filters:
elements:
# # EXAMPLE ELEMENTS
# # # total_templates: from an explore that's included (but not defined) in this dashboard's model
# - name: total_templates
# title: Number of templates
# type: single_value
# explore: templates
# measures: templates.count
# height: 3
# width: 2
# refresh: 2 hours
# # # extends_example: from an explore that extends an explore that's included (but not defined) in the model
# - name: extends_example
# title: 'Extends Explore: Number of tickets'
# type: single_value
# explore: answers_ticket_extend
# filters:
# zendesk_tickets.subject: '-null'
# measures: answers.count
# height: 3
# width: 2
# refresh: 2 hours
# # # scratch_example: from an explore that is defined in the model, but uses views that are included from
# # # the various included models
# - name: scratch_example
# title: 'Scratch Explore: Number of tickets'
# type: single_value
# explore: answers_ticket_scratch
# filters:
# zendesk_tickets.subject: '-null'
# measures: answers_ticket_scratch.count
# height: 3
# width: 2
# refresh: 2 hours
- name: number_of_tickets
title: Total Number of Tickets
type: single_value
model: zendesk
explore: zendesk_tickets
measures: zendesk_tickets.count
height: 3
width: 3
refresh: 2 hours
- name: number_of_grades
title: Total Number of Grades
type: single_value
model: maestroqa
explore: rubric_answers
measures: answers.count
height: 3
width: 3
refresh: 2 hours
- name: tickets_by_day
title: Number of tickets by Day of Week
type: looker_column
model: zendesk
explore: zendesk_tickets
dimensions: [zendesk_tickets.created_day_of_week]
measures: [zendesk_tickets.count]
height: 3
width: 6
listen:
ticket_created_day_of_week: zendesk_tickets.created_day_of_week
sorts: [zendesk_tickets.created_day_of_week]
limit: '500'
column_limit: '50'
query_timezone: America/Los_Angeles
stacking: ''
show_value_labels: false
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
show_view_names: true
limit_displayed_rows: false
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
y_axis_tick_density_custom: 5
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
y_axis_scale_mode: linear
ordering: none
show_null_labels: false
show_totals_labels: false
show_silhouette: false
totals_color: "#808080"
x_axis_label_rotation: -30
- name: score_breakdown
title: Score Breakdown
type: looker_pie
model: maestroqa
explore: rubric_answers
dimensions: [answers.total_score_tiered]
measures: [answers.count]
height: 4
width: 6
listen:
grade_created_date: answers.created_date
sorts: [answers.total_score_tiered desc]
limit: '1000'
column_limit: '50'
query_timezone: America/Los_Angeles
value_labels: legend
label_type: labPer
stacking: ''
show_value_labels: false
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
show_view_names: true
limit_displayed_rows: false
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
y_axis_tick_density_custom: 5
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
y_axis_scale_mode: linear
ordering: none
show_null_labels: false
show_totals_labels: false
show_silhouette: false
totals_color: "#808080"
series_types: {}
colors: ["#7FCDAE", "#B1DB7A", "#CADF79", "#E2DF78", "#E5C877", "#E7AF75", "#EB9474"]
series_colors: {}
- name: most_active_agents
title: Most Active Agents
type: looker_bar
model: zendesk
explore: zendesk_tickets
dimensions: [zendesk_users.name]
measures: [zendesk_tickets.count]
height: 3
width: 6
listen:
zendesk_tickets_count: zendesk_tickets.count
sorts: [zendesk_tickets.count desc]
limit: '5'
column_limit: '50'
query_timezone: America/Los_Angeles
stacking: ''
show_value_labels: false
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
show_view_names: true
limit_displayed_rows: false
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
y_axis_tick_density_custom: 5
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
y_axis_scale_mode: linear
ordering: none
show_null_labels: false
show_totals_labels: false
show_silhouette: false
totals_color: "#808080"
series_types: {}
y_axis_unpin: true
y_axis_labels: ['Agent Name']
x_axis_labels: ['# of Assigned tickets']
y_axis_min: ['1000']
y_axis_max: ['1150']
- name: least_active_agents
title: Least Active Agents
type: looker_bar
model: zendesk
explore: zendesk_tickets
dimensions: [zendesk_users.name]
measures: [zendesk_tickets.count_2, zedesk_tickets.count]
height: 3
width: 6
listen:
zendesk_tickets_count: zendesk_tickets.count
sorts: [zendesk_tickets.count asc]
limit: '5'
column_limit: '50'
query_timezone: America/Los_Angeles
stacking: ''
show_value_labels: false
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
show_view_names: true
limit_displayed_rows: false
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
y_axis_tick_density_custom: 5
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
y_axis_scale_mode: linear
ordering: none
show_null_labels: false
show_totals_labels: false
show_silhouette: false
totals_color: "#808080"
series_types: {}
y_axis_unpin: true
hidden_series: [zendesk_users.count_2]
y_axis_labels: ['Agent Name']
x_axis_labels: ['# of Assigned tickets']
y_axis_min: ['1000']
y_axis_max: ['1150']