Upon starting chrome the Vault tab keeps spinning forever.

[Cereal-Killa]

Steps To Reproduce

1. Launch the browser.
2. Click the extension icon.
3. The Vault tab never finishes loading.
4. Restarting Chrome a few times completely fixes it.
5. Tested on two different Chrome profiles, happens randomly but issue persists.

Expected Result

The Vault should finish loading eventually.

Actual Result

It keeps spinning forever.

Screenshots or Videos

uwE2txcjx1.mp4

Additional Context

I'm a subscription user which has been onboard for a long time, the extension worked perfectly fine in the past, this mess started with this UI overhall.

Operating System

Windows

Operating System Version

22H2

Web Browser

Chrome

Browser Version

133.0.6943.60 (Official Build) (64-bit)

Build Version

133.0.6943.60 (Official Build) (64-bit)

Issue Tracking Info

• I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

[bitwarden-bot]

Thank you for reporting this issue! We've added this to our internal tracking system.
ID: PM-18217

[Krychaz]

Hello there,

Are you able to login to your web vault see your data load as expected? https://vault.bitwarden.com

[Cereal-Killa]

Yes, like I mentioned, it eventually works, I noticed that after waiting 5 minutes or more at some point invoking the extension displays the logins again, but this is not normal, I'm running a fast machine (14600K + 16GB RAM) and this never happened before.

[bwbug]

@Krychaz FYI, there are a number of users on the Community Forum reporting similar behavior in Chrome and Brave browsers running recent versions of the browser extension:

https://community.bitwarden.com/t/browser-extension-just-spins-after-unlocking/80561

[Cereal-Killa]

@Krychaz FYI, there are a number of users on the Community Forum reporting similar behavior in Chrome and Brave browsers running recent versions of the browser extension:

https://community.bitwarden.com/t/browser-extension-just-spins-after-unlocking/80561

There we go, that's the one.

[Krychaz]

Hello,

I have now passed this to our Engineering team.

[Krychaz]

One more thing, can you please share your KDF Algorithms settings? Are you perhaps using Argon2id?

[Cereal-Killa]

One more thing, can you please share your KDF Algorithms settings? Are you perhaps using Argon2id?

[bwbug]

One more thing, can you please share your KDF Algorithms settings? Are you perhaps using Argon2id?

@Krychaz I get the same "spinning circle" behavior when unlocking, whether my account KDF settings are set to Argon2id (2 iterations, parallelism 1, memory 256 MiB) or to PBKDF2-SHA256 (600,000 iterations).