diff --git a/app/services/interaction_tracking_service.rb b/app/services/interaction_tracking_service.rb
index 0a84855b3f..e0da5254af 100644
--- a/app/services/interaction_tracking_service.rb
+++ b/app/services/interaction_tracking_service.rb
@@ -10,7 +10,7 @@ def self.record_incoming_interaction(client, set_flag: true, **attrs)
     should_record_interaction = interaction_type.present? && interaction_type != 'unfilled'
     if should_record_interaction && Flipper.enabled?(:hub_email_notifications)
       users_to_contact = client.tax_returns.pluck(:assigned_user_id).compact
-      users_to_contact = User.where(id: users_to_contact, "#{interaction_type}_notification" => "yes")
+      users_to_contact = User.active.where(id: users_to_contact, "#{interaction_type}_notification" => "yes")
       unless users_to_contact.empty?
         email_attrs = {
           received_at: attrs[:received_at] || interaction.created_at
@@ -45,7 +45,7 @@ def self.record_internal_interaction(client, **attrs)
 
     if interaction_type == "tagged_in_note"
       user = attrs[:user]
-      if user&.tagged_in_note_notification_yes? && Flipper.enabled?(:hub_email_notifications)
+      if user&.tagged_in_note_notification_yes? && Flipper.enabled?(:hub_email_notifications) && user&.active?
         internal_email = InternalEmail.create!(
           mail_class: UserMailer,
           mail_method: :internal_interaction_notification_email,
diff --git a/spec/services/interaction_tracking_service_spec.rb b/spec/services/interaction_tracking_service_spec.rb
index a244695d77..9940d2ff76 100644
--- a/spec/services/interaction_tracking_service_spec.rb
+++ b/spec/services/interaction_tracking_service_spec.rb
@@ -152,6 +152,17 @@
         expect(job).not_to have_received(:perform_later)
       end
     end
+
+    context "user that has been suspended" do
+      let!(:suspended_user) { create(:admin_user, new_client_message_notification: "yes", suspended_at: 1.day.ago) }
+      let!(:tax_return_3) { create(:tax_return, assigned_user_id: suspended_user.id, year: Rails.configuration.product_year-2, client: client) }
+
+      it "doesn't send a message to suspended user" do
+        described_class.record_incoming_interaction(client, received_at: fake_time, interaction_type: "new_client_message")
+        expect(job).not_to have_received(:perform_later).with(anything, suspended_user, hash_including(received_at: fake_time))
+        expect(job).to have_received(:perform_later).with(anything, user, hash_including(received_at: fake_time))
+      end
+    end
   end
 
   describe "#record_internal_interaction" do
@@ -214,6 +225,15 @@
             expect(SendInternalEmailJob).not_to have_received(:perform_later)
           end
         end
+
+        context "user has been suspended" do
+          let(:user) { create(:admin_user, tagged_in_note_notification: "yes", suspended_at: 1.day.ago) }
+
+          it "doesn't send a message" do
+            described_class.record_internal_interaction(client, interaction_type: "tagged_in_note", user: user, received_at: received_at)
+            expect(SendInternalEmailJob).not_to have_received(:perform_later)
+          end
+        end
       end
     end
   end