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Unexpected error when logging in #80
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Have the same problem and tried some ideas (like changing password/ disconnect app/ reset all apps authorisation/ reinstall integration from scratch...) but nothing's done. |
We have the same problem.
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I'm getting the same error as @ECOS-GmbH. Running latest release of the integration, and recently upgraded to HA 2024.8.2. I think the error started at that point, but can't swear to it. Core 2024.8.2 Cupra app is still working fine on my phone. |
Just checked some logs; integration definitely stopped working when I did the HA 2024.8.2 upgrade. |
Hi everybody, |
After four days I have just been prompted to agree to new T&Cs in the Cupra app, and this integration now works again. I have no idea how that timing ties up with the HA upgrade. 🤷♂️ |
Hi all, Regards |
Hey, Hope it helps |
It doesn't I'm afraid. No change in behaviour on this HA release so just a coincidence, I'm afraid. Plenty of other people have also had issues related to the new consents too and I suspect that the reload of the integration from the restart meant that the re-authentication (which only happens on startup) failed after the upgrade. At this time, the root cause (and fix) is to accept the consents in the official app. |
Thanks as always. I'd desperately tried to not jump to conclusions, and had been using the app in the intervening four days without having to accept the new T&Cs. I'd even logged out and back in again in case that was the issue, having been stung before. Oh well, the hidden world of Cupra's back-end infrastructure strikes again! |
Hello, same Problem here, but i‘m not able to find the T&C to accept them. |
Hello, |
======================= I got an error after restarting from the latest HACS update, but as @daernsinstantfortress pointed out this is likely due to the HA restart rather than the HACS update. My workflow now whenever I need to restart HA is: Sign out of My CUPRA app > Remove device from this integration > Restart HA > Sign in to My CUPRA app > Add device/integration again |
That's interesting because I have never had to go through that and have also updated HACS the other day. |
Sounds like a me problem then. I'll avoid clogging this issue up any more. :) |
Yeah, definitely don't need to do any of that. I restart HA all of the time for various changes and can't remember when I last removed and re-added my car! |
No way for me to get it activated. Same error again and again. I‘ve tried to log-out in all Apps, Websites, deleate the Seat and the Cupra Addon, reinstalled it, the Seat App (which has the same log-in information) works fine. |
I logged out and back in to the MyCupra app, there was no consent questions. my HA integration is still broken (about 3 weeks now), with the "Could not fetch data. Status Code was: 400". I also see a status 429 , so, looking at #81 increased the timeout to 60 seconds. A website is also mentioned above, that one should login to also, what is the website address, is it https://seatid.vwgroup.io/account I also de-installed the integration and readded via HACS. File are in custom_components/cupra_we_connect as expected. Have I missed something? |
@daernsinstantfortress |
I logged into https://seatid.vwgroup.io/account and afterwards I was able to login with the integration again. |
Do all of you guys solved this problem? I also get Unexpected error. I tried to log/unlog/relog, deleted consents, give consents and everything suggested above but I still cannot log into the integration. Any help here? |
Nope, I am blocked too, since August. |
All I can offer is if someone is willing to share some credentials with me, I can try to have a look to see what's going on. My own account on my own car is working just fine, I'm afraid :/ |
I've had this message a few times since originally posting, but every time I have logged out of the MyCupra app, then logged in again and had to accept some new T&Cs. I think once I had to remove the app from my phone and reinstall it to prompt the new T&Cs to appear. But it's always been that which is the root of the issue. |
Unfortunately I have read that beforehand and already tried these "tricks" but didn't helped. The error by login comes again and again :( |
Do you own another seat or cupra car? |
No |
Hello, I have exactly the same Problem. same car. I have tried everything in the comments .... Any Ideas ? Best regards Jan |
Hi there,
I'm new on HA but i'm trying to add my vehicle (Cupra leon sportstourer PHEV) to HA.
My account on MyCupra is working well.
I have followed the instructions to install Cupra Weconnect and everything worked fine until the login window.
I write my username and password and i have an error message saying "Unexpected error".
HA is running on a raspberry Pi 4 with HA OS.
Could someone help me?
Regards
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