diff --git a/lib/api/response/freshchat_jwt_response_result.dart b/lib/api/response/freshchat_jwt_response_result.dart
new file mode 100644
index 0000000000..9978b17814
--- /dev/null
+++ b/lib/api/response/freshchat_jwt_response_result.dart
@@ -0,0 +1,94 @@
+// ignore_for_file: prefer_single_quotes
+
+import 'package:flutter_deriv_api/api/exceptions/exceptions.dart';
+import 'package:flutter_deriv_api/basic_api/generated/freshchat_user_jwt_send.dart';
+import 'package:flutter_deriv_api/basic_api/generated/service_token_receive.dart';
+import 'package:flutter_deriv_api/helpers/helpers.dart';
+import 'package:flutter_deriv_api/services/connection/api_manager/base_api.dart';
+import 'package:deriv_dependency_injector/dependency_injector.dart';
+
+/// Freshworks User JWT response model class.
+abstract class FreshChatJwtResponseModel {
+  /// Initializes FreshChat JWT response model class.
+  const FreshChatJwtResponseModel({
+    this.freshworksUserJwt,
+  });
+
+  /// The Freshworks User JWT.
+  final FreshworksUserJwt? freshworksUserJwt;
+}
+
+/// Freshworks User JWT.
+class FreshworksUserJwt {
+  /// Initializes Freshworks User JWT.
+  const FreshworksUserJwt({
+    required this.token,
+  });
+
+  /// Creates an instance from JSON.
+  factory FreshworksUserJwt.fromJson(Map<String, dynamic> json) =>
+      FreshworksUserJwt(
+        token: json['token'],
+      );
+
+  /// The token itself.
+  final String token;
+
+  /// Converts an instance to JSON.
+  Map<String, dynamic> toJson() => <String, String>{
+        'token': token,
+      };
+}
+
+/// Freshworks User JWT response class.
+class FreshChatJwtResponse extends FreshChatJwtResponseModel {
+  /// Initializes FreshChat JWT response class.
+  const FreshChatJwtResponse({
+    required FreshworksUserJwt freshworksUserJwt,
+  }) : super(freshworksUserJwt: freshworksUserJwt);
+
+  /// Creates an instance from JSON.
+  factory FreshChatJwtResponse.fromJson(Map<String, dynamic> json) =>
+      FreshChatJwtResponse(
+        freshworksUserJwt:
+            FreshworksUserJwt.fromJson(json['freshworks_user_jwt']),
+      );
+
+  /// Converts an instance to JSON.
+  Map<String, dynamic> toJson() => <String, dynamic>{
+        'service_token': <String, Map<String, dynamic>?>{
+          'freshworks_user_jwt': freshworksUserJwt?.toJson(),
+        },
+      };
+
+  static final BaseAPI _api = Injector()<BaseAPI>();
+
+  /// Calls the Freshworks JWT service.
+  ///
+  /// Throws a [BaseAPIException] if the API response contains an error.
+  static Future<FreshChatJwtResponse> fetchFreshworksJwt(
+    FreshworksUserJwtRequest
+        request, // Replace with your actual request type if available
+  ) async {
+    final ServiceTokenReceive response = await _api.call(
+        request:
+            request); // You may need to adjust this line based on your actual API call
+
+    checkException(
+      response: response,
+      exceptionCreator: ({BaseExceptionModel? baseExceptionModel}) =>
+          BaseAPIException(baseExceptionModel: baseExceptionModel),
+    );
+
+    return FreshChatJwtResponse.fromJson(
+        response.serviceToken!); // Adjust based on your API response
+  }
+
+  /// Creates a copy of instance with given parameters.
+  FreshChatJwtResponse copyWith({
+    FreshworksUserJwt? freshworksUserJwt,
+  }) =>
+      FreshChatJwtResponse(
+        freshworksUserJwt: freshworksUserJwt ?? this.freshworksUserJwt!,
+      );
+}
diff --git a/lib/basic_api/generated/freshchat_user_jwt_send.dart b/lib/basic_api/generated/freshchat_user_jwt_send.dart
new file mode 100644
index 0000000000..0e38d8f014
--- /dev/null
+++ b/lib/basic_api/generated/freshchat_user_jwt_send.dart
@@ -0,0 +1,110 @@
+// ignore_for_file: always_put_required_named_parameters_first
+
+import '../request.dart';
+
+/// Freshworks Auth JWT request class.
+class FreshworksUserJwtRequest extends Request {
+  /// Initializes the Freshworks Auth JWT request class.
+  const FreshworksUserJwtRequest({
+    required this.serviceToken,
+    required this.referrer,
+    required this.extraFields,
+    required this.loginId,
+    this.service = 'freshworks_user_jwt',
+    super.msgType = 'freshworks_user_jwt',
+    super.passthrough,
+    super.reqId,
+  }); // Set service to the value of msgType
+
+  /// Creates an instance from JSON.
+  factory FreshworksUserJwtRequest.fromJson(Map<String, dynamic> json) =>
+      FreshworksUserJwtRequest(
+        serviceToken: json['service_token'] as int,
+        referrer: json['referrer'] as String,
+        extraFields: ExtraFields.fromJson(json['extra_fields']),
+        passthrough: json['passthrough'] as Map<String, dynamic>?,
+        reqId: json['req_id'] as int?,
+        loginId: json['loginid'] as String,
+      );
+
+  /// The service for the request, same as msgType.
+  final String service;
+
+  /// Service token for the request.
+  final int serviceToken;
+
+  /// Referrer for the request.
+  final String referrer;
+
+  /// Extra fields for the request.
+  final ExtraFields extraFields;
+
+  /// Login ID for the request.
+  final String loginId;
+
+  /// Converts this instance to JSON.
+  @override
+  Map<String, dynamic> toJson() => <String, dynamic>{
+        'service_token': serviceToken,
+        'loginid': loginId,
+        'referrer': referrer,
+        'extra_fields': extraFields.toJson(),
+        'service': service, // Add service field to JSON
+        'passthrough': passthrough,
+        'req_id': reqId,
+      };
+
+  /// Creates a copy of the instance with given parameters.
+  @override
+  FreshworksUserJwtRequest copyWith({
+    int? serviceToken,
+    String? referrer,
+    ExtraFields? extraFields,
+    String? service,
+    Map<String, dynamic>? passthrough,
+    int? reqId,
+    String? loginId,
+  }) =>
+      FreshworksUserJwtRequest(
+        serviceToken: serviceToken ?? this.serviceToken,
+        referrer: referrer ?? this.referrer,
+        extraFields: extraFields ?? this.extraFields,
+        service: service ?? this.service, // Include service in copy
+        passthrough: passthrough ?? this.passthrough,
+        reqId: reqId ?? this.reqId,
+        loginId: loginId ?? this.loginId,
+      );
+
+  /// Override equatable class.
+  @override
+  List<Object?> get props => <Object?>[
+        serviceToken,
+        referrer,
+        extraFields,
+        service, // Include service in props for equality
+        passthrough,
+        reqId,
+        loginId,
+      ];
+}
+
+/// Extra fields for the Freshworks Auth JWT request.
+class ExtraFields {
+  /// Initializes ExtraFields.
+  const ExtraFields({
+    required this.freshchatUuid,
+  });
+
+  /// Creates an instance from JSON.
+  factory ExtraFields.fromJson(Map<String, dynamic> json) => ExtraFields(
+        freshchatUuid: json['freshchat_uuid'] as String,
+      );
+
+  /// The Freshchat UUID.
+  final String freshchatUuid;
+
+  /// Converts this instance to JSON.
+  Map<String, dynamic> toJson() => <String, dynamic>{
+        'freshchat_uuid': freshchatUuid,
+      };
+}