[Photos] [Desktop] [Linux] Cannot play videos shared with me

[jcreixell]

Description

I have a shared album without somebody else, in which I am the owner and they are admin. They have uploaded photos and videos to that album.

I can see the photos, but whenever I play a video, the video seems to play (the progress bar moves) but all I can see is a black screen.

This works fine in Android but not in Desktop.

I am not sure if this is an unimplemented feature or a bug, but tagging it as a bug since it seems like basic functionality to me.

Version

v1.7.18

What product are you using?

Ente Photos

What platform are you using?

Desktop - Linux

[anandbaburajan]

Hey, @jcreixell please send the logs and the context to support@ente.io

[jcreixell]

interestingly, I just noticed that the audio works, just the video does not. And it only happens with videos that have been shared with me. Videos I uploaded myself from the same source do work fine

[AswinAsok]

Closing this issue as it has been resolved via support.