diff --git a/desk/src/components/MultipleAvatar.vue b/desk/src/components/MultipleAvatar.vue
index 9625824fd..64fdc4965 100644
--- a/desk/src/components/MultipleAvatar.vue
+++ b/desk/src/components/MultipleAvatar.vue
@@ -6,19 +6,17 @@
       avatars?.length > 1 ? 'flex-row-reverse' : 'truncate [&>div]:truncate',
     ]"
   >
-    <Tooltip
-      v-if="avatars?.length == 1"
-      :text="avatars[0].name"
-      class="flex items-center gap-2 text-base"
-    >
-      <Avatar
-        shape="circle"
-        :image="avatars[0].image"
-        :label="avatars[0].label"
-        size="sm"
-      />
-      <div class="truncate">{{ avatars[0].label }}</div>
-    </Tooltip>
+    <div v-if="avatars?.length == 1" class="flex items-center gap-2 text-base">
+      <Tooltip :text="avatars[0].name">
+        <Avatar
+          shape="circle"
+          :image="avatars[0].image"
+          :label="avatars[0].label"
+          size="sm"
+        />
+        <div class="truncate">{{ avatars[0].label }}</div>
+      </Tooltip>
+    </div>
     <Tooltip
       v-for="avatar in props.avatars"
       v-else
diff --git a/desk/src/pages/ticket/TicketCustomer.vue b/desk/src/pages/ticket/TicketCustomer.vue
index a1634d1dd..d00ebf35c 100644
--- a/desk/src/pages/ticket/TicketCustomer.vue
+++ b/desk/src/pages/ticket/TicketCustomer.vue
@@ -18,7 +18,7 @@
           label="Close"
           theme="gray"
           variant="solid"
-          @click="showFeedbackDialog = !showFeedbackDialog"
+          @click="handleClose()"
         >
           <template #prefix>
             <Icon icon="lucide:check" />
@@ -107,6 +107,14 @@ const send = createResource({
   },
 });
 
+function handleClose() {
+  if (showFeedback.value) {
+    showFeedbackDialog.value = true;
+  } else {
+    setValue.submit({ fieldname: "status", value: "Closed" });
+  }
+}
+
 const setValue = createResource({
   url: "frappe.client.set_value",
   debounce: 300,
@@ -135,4 +143,12 @@ const showResolveButton = computed(() =>
 const showEditor = computed(() =>
   ["Open", "Replied", "Resolved"].includes(ticket.data.status)
 );
+
+const showFeedback = computed(() => {
+  return ticket.data?.communications?.some((c) => {
+    if (c.sender !== ticket.data.raised_by) {
+      return true;
+    }
+  });
+});
 </script>
diff --git a/desk/src/pages/ticket/TicketCustomerTemplateFields.vue b/desk/src/pages/ticket/TicketCustomerTemplateFields.vue
index d227af138..b01ba4be9 100644
--- a/desk/src/pages/ticket/TicketCustomerTemplateFields.vue
+++ b/desk/src/pages/ticket/TicketCustomerTemplateFields.vue
@@ -58,6 +58,20 @@ const slaData = computed(() => {
     dayjs(ticket.data.first_responded_on).isBefore(ticket.data.response_by)
       ? "Fulfilled"
       : "Failed";
+
+  //TODO: no resolution date for unclassified tickets, configurable?
+  if (ticket.data.priority === "Unclassified") {
+    return [
+      {
+        title: "Expected First Response",
+        showSla: ticket.data.first_responded_on,
+        label: responseSla,
+        theme: responseSla === "Fulfilled" ? "green" : "red",
+        value: ticket.data.response_by,
+      },
+    ];
+  }
+
   const resolutionSla =
     ticket.data.resolution_date &&
     dayjs(ticket.data.resolution_date).isBefore(ticket.data.resolution_by)
@@ -66,14 +80,14 @@ const slaData = computed(() => {
 
   return [
     {
-      title: "First Response",
+      title: "Expected First Response",
       showSla: ticket.data.first_responded_on,
       label: responseSla,
       theme: responseSla === "Fulfilled" ? "green" : "red",
       value: ticket.data.response_by,
     },
     {
-      title: "Resolution",
+      title: "Expected Resolution",
       showSla: ticket.data.resolution_date,
       label: resolutionSla,
       theme: resolutionSla === "Fulfilled" ? "green" : "red",
diff --git a/helpdesk/helpdesk/doctype/hd_ticket/hd_ticket.py b/helpdesk/helpdesk/doctype/hd_ticket/hd_ticket.py
index eb507126b..42576eba7 100644
--- a/helpdesk/helpdesk/doctype/hd_ticket/hd_ticket.py
+++ b/helpdesk/helpdesk/doctype/hd_ticket/hd_ticket.py
@@ -351,7 +351,10 @@ def assign_agent(self, agent):
 
 		clear_all_assignments("HD Ticket", self.name)
 		assign({"assign_to": [agent], "doctype": "HD Ticket", "name": self.name})
-		self.notify_agent(agent, "Assignment")
+		
+		if frappe.session.user != agent:
+			self.notify_agent(agent, "Assignment")
+		
 		publish_event("helpdesk:ticket-assignee-update", {"name": self.name})
 
 	def get_assigned_agent(self):