Office 365: Error: connection setup failed: Authentication failed; File: /usr/www/users/speyer/intern/tickets/overrides/webklex/php-imap/src/Client.php (395)

[ThomasBergmann123456]

Hi,
with 1.8.198 receiving mails is broken!

Error: connection setup failed: Authentication failed; File: ./overrides/webklex/php-imap/src/Client.php (395)

<< * OK The Microsoft Exchange IMAP4 service is ready. (BACKENDAUTHENTICATE) [RgBSADQAUAAyADgAMQBDAEEAMAAzADQAOAAuAEQARQBVAFAAMgA4ADEALgBQAFIATwBEAC4ATwBVAFQATABPAE8ASwAuAEMATwBNAA==]

TAG1 AUTHENTICATE XOAUTH2 .....
<< TAG1 NO AUTHENTICATE failed.

[freescout-help]

Can you send the screenshot of the Username field from "Sending Emails" tab of the mailbox. Do you have ":" symbol in it?

[freescout-help]

Try to add the following code to this line:
https://github.com/freescout-help-desk/freescout/blob/dist/app/Misc/Mail.php#L175

\Log::error("Username: ".$mailbox->getOutOauthUsername());

Click "Send Test" on "Sending Emails" page and check the output in "Manage > Logs > App Logs".

[avenjamin]

Hi @freescout-help I hit this issue as well

I believe this is related to #5051

I had to prepend the username to the Application/Client ID in the fetching settings.

[avenjamin]

Just want to add that I've started to receive these too in case they're related:

Error occurred refreshing oAuth Access Token: {"error":"invalid_grant","error_description":"AADSTS70000: Provided grant is invalid or malformed.

I have disconnected and reconnected my two mailboxes again and they're fetching agian, but not sure this is going to be an ongoing problem.

[ThomasBergmann123456]

Can you send the screenshot of the Username field from "Sending Emails" tab of the mailbox. Do you have ":" symbol in it?

Went back to previous version for the moment

[waynexbronkhorst-hub]

Experiencing the same issue on version 1.8.198

Error: connection setup failed: Authentication failed; File: /www/html/overrides/webklex/php-imap/src/Client.php (395)

[fmaytain]

Same issue here on version 1.8.198
I have the following error in Entra :

This morning I added the username and : before the application ID, it worked for like 5 minutes, but now I have the same AADSTS70000 error and nothing is fetched.

[waynexbronkhorst-hub]

For those having the same issue, I found a solution.

Under username you need to add the following: Heldpesk@domain.com:APP ID

I configured it like this and its been working for the last 10 minutes

[fmaytain]

For those having the same issue, I found a solution.

Under username you need to add the following: Heldpesk@domain.com:APP ID

I configured it like this and its been working for the last 10 minutes

Is it still working for you ?
I tried again to disconnect and reconnect, it worked for some time, but I got the error again...

[avenjamin]

@waynexbronkhorst-hub that's what some of us have tried but it's a short lived solution.

After about 10-60 minutes you'll get a different error message as mentioned above :(

We have two mailboxes tied to the same entra app so not sure if that's a factor.

[freescout-help]

Here is the solution: #5101 (comment)

[waynexbronkhorst-hub]

ange thi

Thanks for this.

Just to confirm, under which php file do I need to make the changes?

[waynexbronkhorst-hub]

@avenjamin

So far so good, still monitoring logs to see if I receive any errors

[waynexbronkhorst-hub]

@freescout-help So it seems that its on and off, some times it works other times it doesn't.

Please confirm while file do I need to make the changes to?

Thank you