johnjronline.wordpress.com

[Dimi-GE]

What's happening?

Parts of the website fail to render

Problematic URL(s)

https://johnjronline.wordpress.com/2025/01/29/waiting-in-line-getting-threatened-by-former-classmates/

Description

Description from a user:
"The last few days, I have noticed that YouTube videos embedded / linked on my WordPress.com blog will not play & show an error message:

"An error occurred. Please try again later. (Playback ID: c8savefjmqp1j1Hn)
Learn More"

If I disable Ghostery, the videos will play on my blog, this does not happen when using Ublock Origin.

Other extension I am using are: Malwarebytes Browser Guard, Read Aloud, Bitdefender TrafficLight, Return YouTube Dislike, LanguageTool.

My DNS is AdGuard DNS default public servers.

A video did play when I tried opening one of my blog posts in a Private Mode window."

Other extensions used with Ghostery

Screenshot(s)

Screenshot(s)

Version

No response

Platform(s)

No response

Platform version

No response

Browser(s)

Firefox (incl. variants)

Browser version(s)

No response

Geolocation

No response

Regional filters

Custom filters

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Additional checks

• IMPORTANT Please check this box if your submission contains any adult or NSFW content. Additionally, prefix the issue title with "[NSFW]" to alert others that the content may be sensitive.

[goodjohnjr]

Thank you @Dimi-GE, I have some things to add.

I am on Ubuntu 24.04.1 LTS, Mozilla Firefox 134.0.2 (64-bit) that comes with Ubuntu LTS, so it is the Snap version.

After sending this support ticket,

I tried to play an embedded YouTube video on the MalwareTips Forums, I had the same issue there as well, so it is not just limited to my blog.

I tried deleting my YouTube cookies, I refreshed the page, I was able to play the video once, but after that the same thing happened.

So I disabled Ghostery, installed AdGuard Adblocker extension, since I had previously only tested this with uBlock Origin & Malwarebytes Browser Guard, neither of those had this issue.

Things worked with AdGuard Adblocker as it does with those other two.

So this issue seems to only happen when Ghostery is enabled, unless Ghostery & Malwarebytes Browser Guard are conflicting with each other.

With Ghostery enabled, I can play videos on YouTube itself, just not embedded YouTube videos, except in Private Mode when I tried it once.

Perhaps something cookie related is going on, where Ghostery and / or YouTube's cookies when you are logged in, are getting glitched for YouTube embeds only.

Who knows.

I still have Ghostery disabled and AdGuard Adblocker enabled, after work, I will see if things are still working with AdGuard Adblocker enabled.

If so, I might disable it, and re-enable Ghostery, and see what happens.

[seia-soto]

From the network logs, it reveals that network request didn't reach to any servers of googlevideo.com which contains the actual video payload. We need to investigate if any of cookie issues are involved or even with scriptlets.

[seia-soto]

I've removed the logs from your comment which may include a sensitive information regarding cookies. The removal requires GitHub's help and the exact URL. Please, let us know via another channel like Zendesk or my personal email to get them: [email protected]. I'll keep the copy in my machine and remove immediately right after the solution.

Visit https://support.github.com/?tags=dotcom-direct and search for "How do I remove my attachment on GitHub" then you can continue with virtual agent.

[seia-soto]

When I got home, I tried playing a YouTube video on this page with AdGuard Adblocker & Malwarebytes Browser Guard enabled: https://malwaretips.com/threads/what-song-album-are-you-listening-to-right-now.60290/page-386#post-1116260

It worked.

I disabled both of those, and I enabled Ghostery, I refreshed the page, and the YouTube video would not play & I got that same error message:

An error occurred. Please try again later. (Playback ID: vRJhzZEdrfDUj-bD)
Learn More

So I guess it is not a conflict with Malwarebytes Browser Guard, because it was disabled.

Weird.

So I will disable Ghostery again and enable AdGuard Adblocker & Malwarebytes Browser Guard as we troubleshoot this issue together.

I have attached two logs of the network and console logs from the web browser on that page.

[seia-soto]

It looks like the request was failed somehow:

20:21:10.342
XHRPOST
https://www.youtube.com/youtubei/v1/next?prettyPrint=false
[HTTP/2 401  65ms]

The only difference I found is that 401 response code from the log. It indicates that there could be a failure with cookies or request payloads could be a source of issue. I also noticed some a part of users are having this issue. However, I'm not sure about the solution yet.

[goodjohnjr]

I've removed the logs from your comment which may include a sensitive information regarding cookies. The removal requires GitHub's help and the exact URL. Please, let us know via another channel like Zendesk or my personal email to get them: [email protected]. I'll keep the copy in my machine and remove immediately right after the solution.

Visit https://support.github.com/?tags=dotcom-direct and search for "How do I remove my attachment on GitHub" then you can continue with virtual agent.

Hello @seia-soto,

Thank you, I was able to reach the virtual agent, but embarassingly, I am not sure how to find the URLs for those files, and I am not even sure how to find a history of my posts on GitHub.

[seia-soto]

Hi @goodjohnjr ,

From my knowledge, there's no way to retrieve them. I'm keeping those URLs, and you can request them via my email or our support centre: https://www.ghostery.com/support. If you were not logged-in, you can keep them away. Otherwise, resetting sessions from Google can help.

Currently, we have a few users receiving 401 response from YouTube and trying to gather much information as possible.

Best

[goodjohnjr]

Hi @goodjohnjr ,

From my knowledge, there's no way to retrieve them. I'm keeping those URLs, and you can request them via my email or our support centre: https://www.ghostery.com/support. If you were not logged-in, you can keep them away. Otherwise, resetting sessions from Google can help.

Currently, we have a few users receiving 401 response from YouTube and trying to gather much information as possible.

Best

Thank you @seia-soto. I did not know that you had responded until I logged in, I did not get any email alerts oddly, unless I missed it.

Good luck, hopefully y'all can figure this out, let me know if y'all want me to help further.