[General] Use altserial instead of serial (MONITOR)

[emptipat]

Your question

Hi,

What are the solutions if I want to use altserial instead of serial?

GLPI AGENT V1.15

                 "altserial": "0AZ0HCPT309945",
                "base64": "AP\/\/\/\/\/\/\/wBMLZZwMFpBMAAAAQSlNR54Ot\/Vo1tNoSUNUFS\/74CBwIEAgYCVAKnAswBxTwEBAjqAGHE4LUBYLEUADyghAAAeAAAA\/QAySx5UEgAKICAgICAgAAAA\/ABMRjI0VDQ1MEYKICAgAAAA\/wBIQ1BUMzA5OTQ1CiAgAcoCAxPxRpAEHxMDEiMJBweDAQAAAR0AvFLQHiC4KFVADyghAAAejArQkCBAMSAMQFUADyghAAAYjArQiiDgLRAQPpYADyghAAAYAR0AclHQHiBuKFUADyghAAAeKkSAoHA4J0AwIDUADyghAAAaAAAAAAAAAAAAAAAAAAAAAAAA1g==",
                "caption": "LF24T450F",
                "description": "0\/1990",
                "manufacturer": "Samsung Electric Company",
                "serial": "HCPT309945"
     

               "altserial": "0AZ0HCPT330409",
               "base64": "AP\/\/\/\/\/\/\/wBMLZZwMFpBMAAAAQSlNR54Ot\/Vo1tNoSUNUFS\/74CBwIEAgYCVAKnAswBxTwEBAjqAGHE4LUBYLEUADyghAAAeAAAA\/QAySx5UEgAKICAgICAgAAAA\/ABMRjI0VDQ1MEYKICAgAAAA\/wBIQ1BUMzMwNDA5CiAgAdUCAxPxRpAEHxMDEiMJBweDAQAAAR0AvFLQHiC4KFVADyghAAAejArQkCBAMSAMQFUADyghAAAYjArQiiDgLRAQPpYADyghAAAYAR0AclHQHiBuKFUADyghAAAeKkSAoHA4J0AwIDUADyghAAAaAAAAAAAAAAAAAAAAAAAAAAAA1g==",
               "caption": "LF24T450F",
               "description": "0\/1990",
               "manufacturer": "Samsung Electric Company",
               "serial": "HCPT330409"
```

Thanks,

[emptipat]

I added the eisa_id to the $eisa_id_match variable in the Samsung.pm file.

[g-bougard]

Hi @emptipat

can you share your update so I can integrate it into glpi-agent next release ?

[emptipat]

Hi @g-bougard,

with pleasure.

\GLPI-Agent\perl\agent\GLPI\Agent\Tools\Screen\Samsung.pm
my $eisa_id_match = qr/0572|0694|06b9|0833|0835|0978|09c6|09c7|0b66|0bc9|0c7b|0ca3|0ca5|0d1a|0e0f|0e1e|7096/ ;

Thanks

[g-bougard]

Hi @emptipat

thank you, I added your update to the current develop branch: See 29efd44

It will be included in next release I've planed for this afternoon.

[emptipat]

Hi @g-bougard,

Thank you for your excellent work. :)

[Megachip]

Same issue on Acer .. they reporting the same serial

[ScotchandDry]

I also have the same issue for ACER monitors, any fix for this?

[ScotchandDry]

Am I doing the nightly build on the agent or glpi?

[g-bougard]

Glpi-agent:

• glpi-agent nightly build is available here: https://nightly.glpi-project.org/glpi-agent/

[ScotchandDry]

I finally had the chance to complete the testing today and it did work correctly with the monitors. Thank you!

I will also need to do the same with HP docking stations. Can I do that here? Or is it in another section of github?

[g-bougard]

Hi @ScotchandDry

HP docking stations is another problem, really different and not an easy one to be honest. Open a new discussion, please.

[ScotchandDry]

Shall do, thanks again.

[C-Curtz]

Hello, i have the same problem with the LF22T450F model.
It's possible to fix it in the next release ?

Thanks

        {
            "altserial": "CXD9H4ZN903155",
            "base64": "AP\/\/\/\/\/\/\/wBMLZNwOURYQyceAQSlMBt4OuY1o1tPoycRUFS\/74CBwIEAgYCVAKnAswBxTwEBAjqAGHE4LUBYLEUA3AsRAAAeAAAA\/QAySx5UEgAKICAgICAgAAAA\/ABMRjIyVDQ1MEYKICAgAAAA\/wBINFpOOTAzMTU1CiAgAXYCAxPxRpAEHxMDEiMJBweDAQAAAR0AvFLQHiC4KFVA3AsRAAAejArQkCBAMSAMQFUA3AsRAAAYjArQiiDgLRAQPpYA3AsRAAAYAR0AclHQHiBuKFUA3AsRAAAeKkSAoHA4J0AwIDUA3AsRAAAaAAAAAAAAAAAAAAAAAAAAAAAAtg==",
            "caption": "LF22T450F",
            "description": "39\/2020",
            "manufacturer": "Samsung Electric Company",
            "serial": "H4ZN903155"
        },
        {
            "altserial": "CXD9H4ZN903157",
            "base64": "AP\/\/\/\/\/\/\/wBMLZFwOURYQyceAQOAMBt4KuY1o1tPoycRUFS\/74CBwIEAgYCVAKnAswBxTwEBAjqAGHE4LUBYLEUA3AsRAAAeAAAA\/QAySx5UEgAKICAgICAgAAAA\/ABMRjIyVDQ1MEYKICAgAAAA\/wBINFpOOTAzMTU3CiAgAawCAxvxRgAEHxMDEiMJBweDAQAAZwMMABAAgCQBHQC8UtAeILgoVUDcCxEAAB6MCtCQIEAxIAxAVQDcCxEAABiMCtCKIOAtEBA+lgDcCxEAABgBHQByUdAeIG4oVQDcCxEAAB4qRICgcDgnQDAgNQDcCxEAABoAAAAAAAAAAAAAFA==",
            "caption": "LF22T450F",
            "description": "39\/2020",
            "manufacturer": "Samsung Electric Company",
            "serial": "H4ZN903157"
        }

[g-bougard]

Hi @C-Curtz

I just added the required support in 84641ce

You can use next nightly build to check it works. It will be included in next release that should come next week.

[C-Curtz]

Hello,
I have upgraded my glpi agent to 1.18 and now i have this result : (one with the good serial and the other with the bad)

        {
            "altserial": "H4ZN903157",
            "base64": "AP\/\/\/\/\/\/\/wBMLZFwOURYQyceAQOAMBt4KuY1o1tPoycRUFS\/74CBwIEAgYCVAKnAswBxTwEBAjqAGHE4LUBYLEUA3AsRAAAeAAAA\/QAySx5UEgAKICAgICAgAAAA\/ABMRjIyVDQ1MEYKICAgAAAA\/wBINFpOOTAzMTU3CiAgAawCAxvxRgAEHxMDEiMJBweDAQAAZwMMABAAgCQBHQC8UtAeILgoVUDcCxEAAB6MCtCQIEAxIAxAVQDcCxEAABiMCtCKIOAtEBA+lgDcCxEAABgBHQByUdAeIG4oVQDcCxEAAB4qRICgcDgnQDAgNQDcCxEAABoAAAAAAAAAAAAAFA==",
            "caption": "LF22T450F",
            "description": "39\/2020",
            "manufacturer": "Samsung Electric Company",
            "serial": "CXD9H4ZN903157"
        },
        {
            "altserial": "CXD9H4ZN903155",
            "base64": "AP\/\/\/\/\/\/\/wBMLZNwOURYQyceAQSlMBt4OuY1o1tPoycRUFS\/74CBwIEAgYCVAKnAswBxTwEBAjqAGHE4LUBYLEUA3AsRAAAeAAAA\/QAySx5UEgAKICAgICAgAAAA\/ABMRjIyVDQ1MEYKICAgAAAA\/wBINFpOOTAzMTU1CiAgAXYCAxPxRpAEHxMDEiMJBweDAQAAAR0AvFLQHiC4KFVA3AsRAAAejArQkCBAMSAMQFUA3AsRAAAYjArQiiDgLRAQPpYA3AsRAAAYAR0AclHQHiBuKFUA3AsRAAAeKkSAoHA4J0AwIDUA3AsRAAAaAAAAAAAAAAAAAAAAAAAAAAAAtg==",
            "caption": "LF22T450F",
            "description": "39\/2020",
            "manufacturer": "Samsung Electric Company",
            "serial": "H4ZN903155"

[C-Curtz]

I have others models (S22E450, S22C450) with a bad number, the glpi agent don't capture the last letter of the serial number :

            "altserial": "H4ZJ600444",
            "caption": "S22E450",
            "description": "25\/2017",
            "manufacturer": "Samsung Electric Company",
            "serial": "ZZJZH4ZJ600444",
            "REAL_SERIAL": "ZZJZH4ZJ600444M"

            "altserial": "H9FG411855",
            "caption": "S22C450",
            "description": "17\/2015",
            "manufacturer": "Samsung Electric Company",
            "serial": "0638H9FG411855",
	"REAL_SERIAL": "0638H9FG411855B"

            "altserial": "H4ZJ602192",
            "caption": "S22E450",
            "description": "25\/2017",
            "manufacturer": "Samsung Electric Company",
            "serial": "ZZJZH4ZJ602192"
	"REAL_SERIAL": "ZZJZH4ZJ602192R

[g-bougard]

Hi @C-Curtz

for your first request, it seems Samsung monitor has different monitor model numbers for the same device model... Please use a manufacturer who respect standards ;-)
I updated anyway in 9372bd2 the supported model list.

For the problem of the missing letter... Can you ask Samsung why edid block doesn't report the exact same S/N than expected ? Or can you ask them how we can find this letter from the EDID block ?
Anyway, can you share the "base64" field for these monitors ? Maybe I would see a detail that would tell me how to find this letter. This field is indeed the RAW edid block glpi-agent analyzes for monitor inventory. And it helps for debugging such problem.