Cannot login, error says no Internet

[chunjiw]

When login, error says

Failed to login: The Internet connection appears to be offline.

But that's not true, since we tried uninstall and reinstall the app using the internet.

If I use wrong server address, wrong username, wrong password, the error is still the same.

No problem logging in with same credential on web or Android.

[henry9610]

Thank you for the detailed information. Since you mentioned that the internet connection is working fine and the same credentials work on the web and Android, the issue might be related to the app’s network settings or configuration on iOS.

Here are a few things you could try to further troubleshoot the issue:

1. Try accessing the target address via the iOS browser.
2. Check VPN and proxy settings – Ensure there are no active VPNs or proxy settings that might be interfering with the app’s connectivity.
3. Verify app network permissions – Go to Settings > Privacy > Local Network and check if the app has the necessary permissions to access the internet.
4. Verify trusted certificates – If your server uses a self-signed or non-standard certificate, ensure it is trusted by the iOS device. You may need to manually install and trust the certificate in Settings > General > About > Certificate Trust Settings.

If the issue persists after these steps, please let us know so we can further investigate.

[chunjiw]

Thank you for detailed suggestions!

1. No problem using iOS Safari browser
2. No VPN settings
3. Local Network is on for Seafile Pro App
4. Server does not use self-signed or non-standard certificate.

I'm surprised nobody else has this issue ... If you can think of other things to check, let me know!

[henry9610]

Thank you for your cooperation. Since no other users have reported this issue, we recommend the following steps to further investigate the problem:

1. Try on another iOS device — This will help determine if the issue is specific to the current device’s configuration.
2. If the issue persists on other iOS devices:

• Implement network status detection in the code using the AFNetworkReachabilityManager framework to ensure the app correctly identifies connectivity status.
• Use tools such as Charles Proxy or other packet capture tools to analyze the network requests sent by the app.
• Check the server logs to verify if any requests from the iOS app are being received.

Please let us know if you need further assistance.