Update readme.md

Author: bobduffy

readme.md

@@ -36,7 +36,7 @@ Starting from v2.0, there is a single packaged installer that works for all supp
 3. Download the Users Guide for application information: [AI Playground Users Guide](https://github.com/intel/ai-playground/blob/main/AI%20Playground%20Users%20Guide.pdf)
 
 ### Troubleshooting Installation
-The following are known situations where your installation may be blocked or interrupted.  Review the following to remedy installations issues.
+The following are known situations where your installation may be blocked or interrupted.  Review the following to remedy installations issues.  If installation issues persist, generate a copy of the log by typing CTRL+SHIFT+I, select the console tab and copy the last few entries of the log written where the installer failed.  Provide these details to us via the issues tab here, or via the Intel Insiders Discord, or Graphics forum on Intel's support site.
 1. **Verify Intel Arc GPU**: Ensure your system has an Intel Arc GPU. Go to your Windows Start Menu, type "Device Manager," and under Display Adapters, check the name of your GPU device. It should describe an Intel Arc GPU. If so, then you you have a GPU that means our minimum specifications.  If it says "Intel(R) Graphics," your system does not have a built-in Intel Arc GPU and does not meet the minimum specifications.
 2. **Interrupted Installation**: The online installation for backend components can be interrupted or blocked by an IT network, firewall, or sleep settings. Ensure you are on an open network, with the firewall off, and set sleep settings to stay awake when powered on.
 3. **Missing Libraries**: Some Windows systems may be missing needed libraries. This can be fixed by installing the 64-bit VC++ redistribution from Microsoft [here](https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170). It is recommended this be done after updating the Graphics drivers. Then install AI Playground.