Merge pull request #545 from iterate-ch/issue/540

Update Installation information

Author: dkocher

cyberduck/installation.md

@@ -23,23 +23,6 @@ Download *MSI Installer* for corporate environments. Requires prior installation
 
 There is also a [Chocolatey](http://chocolatey.org/packages?q=cyberduck) package maintained.
 
-**What to do if Windows Installer goes haywire?**
-In some cases, the windows gets confused over the installed product and goes haywire. As a result the product can't be modified anymore. To fix the state, run the following command:
-	`reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall" /s /f "Product Name"`
-	`reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products" /s /f "Product Name"`
-
-You should get an output like this:
-	`HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{23067521-119B-4B0A-BCDD-38835D58077B}
-    DisplayName    REG_SZ    Cyberduck`
-
-Delete the key using the following command: 
-	`reg delete "output" /f`
-
-Based on the example output it should look like this:
-	`reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{23067521-119B-4B0A-BCDD-38835D58077B}" /f`
-
-After restarting the system, the installer shouldn't complain anymore.
-
 ````
 `````
 

mountainduck/installation/index.md

@@ -120,26 +120,9 @@ If you get the error code `0x24C` uninstall the client, reboot the system, and r
 
 	0x24C. A volume has been accessed for which a file system driver is required that has not yet been loaded.
 
-#### Installer goes haywire
-In some cases, the windows gets confused over the installed product and goes haywire. As a result the product can't be modified anymore. To fix the state, run the following command:
+#### Troubleshooting 
 
-	reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall" /s /f "Product Name"
-	reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products" /s /f "Product Name"
-
-You should get an output like this:
-	
-	HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{23067521-119B-4B0A-BCDD-38835D58077B}
-    DisplayName    REG_SZ    Cyberduck
-
-Delete the key using the following command: 
-	
-	reg delete "output" /f
-
-Based on the example output it should look like this:
-	
-	reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{23067521-119B-4B0A-BCDD-38835D58077B}" /f
-
-After restarting the system, the installer shouldn't complain anymore.
+For troubleshooting purposes when reaching out for support, please share the latest installation log. The installation log file prefixed `Mountain Duck_` can be found in `%Temp%`.
 
 ## Installation with Device Management Software
 
@@ -167,7 +150,9 @@ Follow the steps below to uninstall Mountain Duck completely.
 
 1. Close the application and navigate to the application folder using the shortcut `⌘⇧A`. Select *Mountain Duck.app* and delete the application by choosing *File → Move to Trash*.
 2. Navigate to the *Group Containers* folder within *~/Library/* and delete the folder *G69SCX94XU.duck*. If you changed the cache location you will have to delete that folder as well.
-3. **Optional:** Delete all saved login credentials regarding Mountain Duck within *Keychain Access.app*.
+3. Run the _Terminal.app_ command to reset and erase the settings for Mountain Duck:
+	`defaults delete io.mountainduck`
+4. **Optional:** Delete all saved login credentials regarding Mountain Duck within *Keychain Access.app*.
 
 ````
 

mountainduck/support.md

@@ -49,6 +49,14 @@ An error log is a record of critical errors that occur during the operation of t
 
 It can be reached by clicking on the Show button within _Mountain Duck → Preferences → Connection_. The file is named *mountainduck.error*.
 
+#### Installation Log
+
+```{admonition} Windows only
+Windows only
+```
+
+The installation log contains records of all actions performed by the setup program and by other executable files related to installation. It is required for troubleshooting if you encounter errors during the installation process. The installation log file prefixed `Mountain Duck_` can be found in `%Temp%`.
+
 ### Feature Request
 
 Please make sure to include a detailed description of the feature you'd like to request within [your ticket](mailto:[email protected]).