All geners1 empty

[Taglia74]

Goodmorning it is a couple of mounth that I see the server 1 list copletely empty (please see the attached picure)
I've istall jamulus again and again to try to solve the issue but nothing
I can see the lists in other geners pages but not in a page of all geners 1
May you help me?

[ann0see]

This is most likely a network issue. Can you ping anygenre1.jamulus.io

[Taglia74]

This is most likely a network issue. Can you ping anygenre1.jamulus.io

Hello thanks about your feedback. How can I ping anygenre1.jamulus.io?
Best regards

[ann0see]

Hi,

This depends on the operating system you are using. Usually, you'd open terminal and type ping anygenre1.jamulus.io

If it needs a long time doing nothing, gives timeouts or similar, there's a network (reachability) issue. If it gives reasonable times the connection is fine.

See https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/ping for windows.

If this fails, check your firewall settings locally. Maybe some antivirus blocks Jamulus.
If that isn't the case, the next step would be checking your router.

[Taglia74]

Hi thanks for your answare. I've tested the pin and the result is 32ms so I think that's alla right I've not particular setting on router (I laft as it is from network provider) The strange things is that till 2 or 3 mounth ago it work without problem, after that when I istalled a new jamulus version it stop to work only server 1 I've not antitivirus istalled and firewall offf but it doesn't work anyway. Is it necessary to set a particular things on router? Thanks a lot

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Il 24/04/2024 20:35 CEST ann0see ***@***.***> ha scritto: Hi, This depends on the operating system you are using. Usually, you'd open terminal and type ping anygenre1.jamulus.io If it needs a long time doing nothing, gives timeouts or similar, there's a network issue. If it gives reasonable times the connection is fine. See https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/ping for windows. If this fails, check your firewall settings locally. Maybe some antivirus blocks Jamulus. If that isn't the case, the next step would be checking your router. — Reply to this email directly, view it on GitHub #3268 (comment), or unsubscribe https://github.com/notifications/unsubscribe-auth/BH7I7MXVY2FXIH265ARKA73Y673QTAVCNFSM6AAAAABGRG3N5CVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANZVGU4DOMZRGM. You are receiving this because you authored the thread.Message ID: ***@***.***>

[ann0see]

Ok. That means that the connection works - at least for ICMP packets (which are used for Ping). Usually you do not need to set up anything on the router - but maybe there's still something strange happening on your specific one.

Next step would be if you can connect to anygenre1.jamulus.io without a directory. To do that, enter anygenre1.jamulus.io into "Indirizzo del Server".
If you can connect to the server this could be some fragmentation issue (not sure if that causes an empty list). If you cannot connect this could hint at a more easy to debug problem. I assume you will be able to connect since Anygenre2 is hosted on the same machine as Anygenre1 (and the ping worked) but there may be some blocked ports.

Moreover, maybe unclick "Visualizza Musicisti".

From the screenshots it seems as if you have Windows 11 as note for others.

Could you please:

1. Tell us what router you are using
2. Tell us which exact Jamulus version and OS you are using
3. If you have other devices you could test Jamulus on.

[Taglia74]

I tested connection to apply into indirizzo anygenre1.jamulus.io and it work. I've two pc, one with win 10 in LAN (Jamulus version 3.10.0) and one pc with win11 in wireless (Jamulus version 3.10.0) Both the same problem I've tried to unflag "visualizza musicisti" buth nothing change My router:

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Il 25/04/2024 14:03 CEST ann0see ***@***.***> ha scritto: Ok. That means that the connection works - at least for ICMP packets (which are used for Ping). Usually you do not need to set up anything on the router - but maybe there's still something strange happening on your specific one. Next step would be if you can connect to anygenre1.jamulus.io without a directory. To do that, enter anygenre1.jamulus.io into "Indirizzo del Server". If you can connect to the server this could be some fragmentation issue (not sure if that causes an empty list). If you cannot connect this could hint at a more easy to debug problem. I assume you will be able to connect since Anygenre2 is hosted on the same machine as Anygenre1 (and the ping worked) but there may be some blocked ports. Moreover, maybe unclick "Visualizza Musicisti". From the screenshots it seems as if you have Windows 11 as note for others. Could you please: 1. Tell us what router you are using 2. Tell us which exact Jamulus version and OS you are using 3. If you have other devices you could test Jamulus on. — Reply to this email directly, view it on GitHub #3268 (comment), or unsubscribe https://github.com/notifications/unsubscribe-auth/BH7I7MRJXD74UXTODPQAOJLY7DWJ7AVCNFSM6AAAAABGRG3N5CVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANZXGAZDAOJRGA. You are receiving this because you authored the thread.Message ID: ***@***.***>

[ann0see]

As this happens with multiple devices it points to an issue with either your router or ISP then. Could you please send the router name as I cannot see what you sent? Also firewall settings in it?

I'm afraid that we can't do much if the issue is on your ISPs side except for getting contact with them and telling them about connectivity problems.

I have the feeling that it could also be related to UDP fragmentation.

What you could do is to restart your router and let it off for ~ 5 minutes. Maybe then it handles out another IP and you get different routing.

[ann0see]

Also Wireless (if it's WiFi) will usually give you severely degraded performance.

[Taglia74]

Please here next the information that you answer. Best regards Sky Wifi Hub is the router name Model:SR203 DSL Versione software:A2pvfbH045q.d27h IPV6 router firewall setting output traffic: block all unrelated traffic and enable IDS IPV4 router firewall setting output traffic: blocks the protocols below and enables IDS IDENT (porta 113)

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Il 25/04/2024 18:49 CEST ann0see ***@***.***> ha scritto: As this happens with multiple devices it points to an issue with either your router or ISP then. Could you please send the router name as I cannot see what you sent? Also firewall settings in it? I'm afraid that we can't do much if the issue is on your ISPs side except for getting contact with them and telling them about connectivity problems. I have the feeling that it could also be related to UDP fragmentation. What you could do is to restart your router and let it off for ~ 5 minutes. Maybe then it handles out another IP and you get different routing. — Reply to this email directly, view it on GitHub #3268 (comment), or unsubscribe https://github.com/notifications/unsubscribe-auth/BH7I7MT5BABZIT47ZNW25BLY7EX2PAVCNFSM6AAAAABGRG3N5CVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANZXG4ZTIMRTGA. You are receiving this because you authored the thread.Message ID: ***@***.***>

[Taglia74]

Yes thanks, I'm using jamulus only in the lan connected pc

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Il 25/04/2024 18:50 CEST ann0see ***@***.***> ha scritto: Also Wireless (if it's WiFi) will usually give you severely degraded performance. — Reply to this email directly, view it on GitHub #3268 (comment), or unsubscribe https://github.com/notifications/unsubscribe-auth/BH7I7MVHGTOSUAE45WYSOBTY7EX6ZAVCNFSM6AAAAABGRG3N5CVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANZXG4ZTMMBWGE. You are receiving this because you authored the thread.Message ID: ***@***.***>

[ann0see]

Interesting. If IDS is an intrusion detection system then that may block the data. But you should not disable this. Maybe there's a setting to tweak it. Unfortunately I have no experience with this kind of routers.

There's something more advanced to track down the issue: wireshark. You can check if your device gets back the responses of the server.

You'd install wireshark from the bottom of https://www.wireshark.org/, and
https://github.com/softins/jamulus-wireshark/ then you run wireshark and log all your network traffic. Open up Jamulus and the server list, now check if you see responses from the servers.

This video may be an introduction to wireshark: https://www.youtube.com/watch?v=lb1Dw0elw0Q and https://www.lifewire.com/wireshark-tutorial-4143298

I'm afraid that the real fix would be to talk to your ISP. But this above helps collecting data.