Investigate how long tickets are waiting in triage #2887
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spike
This issue needs to be researched and explored before determining a course of action
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MI6-255
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spike
GCHQ-Developer-847
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in Intelligence Community Design System
GCHQ-Developer-847
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to Done
in Intelligence Community Design System
GCHQ-Developer-847
closed this as completed
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Intelligence Community Design System
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The findings from this investigation have been documented internally (look for "Investigation into preventing stale tickets") and two members of the team have confirmed they are happy with the outcomes. I will be creating tickets off the back of this investigation shortly. |
This was referenced Jan 31, 2025
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Summary
Admin spike (?) to look into anything we can do to stop tickets going stale by waiting in triage for a long time.
💬 Description
Maybe a meeting?
Maybe a points system on internal contributed tickets to sense a priority for tickets.
Why do we need it?
To stop tickets going stale.
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