troubleshooting.md

Troubleshooting

Bugzilla tickets are not showing up as issues on Jira

As a consumer, you can:

• Open https://jbi.services.mozilla.com/powered_by_jbi/ and check that your project is listed and enabled there
• Open https://jbi.services.mozilla.com/__heartbeat__ and make sure everything is true

If you have access to the configured Bugzilla account:

• Open https://bugzilla.mozilla.org/userprefs.cgi?tab=webhooks
• Check that Webhook is still enabled
• Check that WebHook is setup to be executed for your product

Log Explorer Queries Examples

• All incoming WebHooks:

jsonPayload.Type="request.summary"
jsonPayload.Fields.path="/bugzilla_webhook"

• All action log entries:

jsonPayload.Type!="request.summary" AND
(
   NOT jsonPayload.Fields.operation:*  --Entries without `operation` field
   OR (jsonPayload.Fields.operation!="handle" AND jsonPayload.Fields.operation!="ignore")
)

• For bugs whose whiteboard contains a certain string:

jsonPayload.Fields.bug.whiteboard=~"flowstate"

• For a certain Bug number:

jsonPayload.Fields.bug.id=1780798

• For a certain Jira project:

jsonPayload.Fields.action.parameters.jira_project_key="MR"