Musescore 4.4.4 crash after windows update

[AgentHitmanFaris]

Issue type

Choose option...

Description with steps to reproduce

I'm using Windows 11 build 22631.4830
Musescore 4.4.4 keeps crash and wont open after I update to latest version of windows
however Muscore belows 4.4 working fine
currently I'm using MuseScore-Studio-4.3.2.241630831-x86_64 works ok

Desktop.2025.02.04.-.22.55.13.01.mp4

Supporting files, videos and screenshots

MuseScore_250204_225643.zip
The log file

What is the latest version of MuseScore Studio where this issue is present?

4.4.4

Regression

Choose option...

Operating system

Windows 11

Additional context

No response

Checklist

• This report follows the guidelines for reporting bugs and issues
• I have verified that this issue has not been logged before, by searching the issue tracker for similar issues
• I have attached all requested files and information to this report
• I have attempted to identify the root problem as concisely as possible, and have used minimal reproducible examples where possible

[cbjeukendrup]

Reminds of issue #26253...

Unfortunately, the log file you uploaded doesn't reveal the cause.

Could you try to do what's described in this comment? #26253 (comment)

Also, please try to run MuseScore several times, then go to c:\Users_user name_\AppData\Local\MuseScore , find and zip MuseScore4 folder and attach it here

Especially, any DMP files in there may be useful for determining if there is any relation to any other issue. But if you could upload the entire folder (inside a ZIP file), that's preferred. Thanks in advance!

[AgentHitmanFaris]

Musescore4.zip

[cbjeukendrup]

Thanks. I analysed the crash dumps, and it is not related to #26253.

Instead, the crash happens in nvwgf2umx.dll, which is not part of MuseScore, but must be something from the system. I've googled the name of the dll file. Apparently, similar crashes happen to other apps to, especially games. I came across this post, which summarises some links to other pages that suggest possible fixes: https://answers.microsoft.com/en-us/windows/forum/all/nvwgf2umxdll-game-crashes/0e3776f8-ac8d-47df-82d3-c45804e960d2
So you could have a look at that.

[AgentHitmanFaris]

fix it...it seems that the new nvidia studio driver causing the issue (version 572.16), revert back to the old version (version 566.36)
the crash issue fix