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| 1 | +index,Shiprocket,Unnamed: 1,INCREFF |
| 2 | +0,Heads,Price (Per Unit),Price (Per Unit) |
| 3 | +1,Inbound (Fresh Stock and RTO),₹4.00,4 |
| 4 | +2,Outbound,₹7.00,11 |
| 5 | +3,Storage Fee/Cft,₹25.00,Rs 0.15/- Per Day |
| 6 | +4,Customer Return with Detailed QC,₹6.00,15.5 |
| 7 | +5,(A) SCOPE OF WORK and STANDARD OPERATING PROCEDURE,, |
| 8 | +6,Inward,Unloading,• Boxes counted and weighed. Data captured in the Maven. |
| 9 | +7,,Validation,• GRN will be initiated against a valid PO document and Invoice will be captured |
| 10 | +8,,QC,• No QC to be done (Outer Visual Inspection and Color matching) |
| 11 | +9,,GRN,"• Scanning (Goods will have scannable EAN code or unique barcodes) and counting of all inventory, verification of all data by supervisor and completion of GRN. Detailed report is made available" |
| 12 | +10,,Putaway,• Mobile HHT based Putaway to accurately record warehouse location for every item/roll |
| 13 | +11,,, |
| 14 | +12,Outward,Order receipt,• Orders will be received through integration directly into Maven or directly to Maven by the client |
| 15 | +13,,Picking,• System driven optimised picking with real-time inventory correction by marking Not Found and alternate locations suggested |
| 16 | +14,,Packing,• System driven packing by putting products into Polybags to maintain accuracy and generate pack slips |
| 17 | +15,,Invoicing,• Print the invoice as generated through integration or provided by the client |
| 18 | +16,,Shipping,• Shipping labels and AWB via integration with vendors and generation of digital manifests to ensure accuracy |
| 19 | +17,,POD,• Digital PODs from vendors if available via integration |
| 20 | +18,,, |
| 21 | +19,Returns,Inward,• RTO and Customer Returns are received and Inwarded in the warehouse Outer package visible inspection is done before inwarding |
| 22 | +20,,, |
| 23 | +21,Inventory management,Cycle count,• Daily cycle count to maintain accuracy and deliver SLAs without disrupting regular operations. Complete Inventory to be covered in 3 months. |
| 24 | +22,,,• Any quantity not found during Cycle Count shall be parked in a non-serviceable location in Maven |
| 25 | +23,,Audit,• Annual wall to wall Audit including global count driven by system to ensure speed while eliminating human error |
| 26 | +24,(B) MISCELLANEOUS,, |
| 27 | +25,,"i. Product, Vendor and Customer Master Data is created in Maven before the rollout according to the data provided by the client", |
| 28 | +26,,ii. Above procedure considers common B2C or D2C businesses, |
| 29 | +27,,iii. Storage for Packing material is charged separately if provided by the client. The scrap generated from the goods is for the warehouse., |
| 30 | +28,© EXCLUSIONS,, |
| 31 | +29,,i. tax registrations for the Client and any structural changes to comply with tax requirements, |
| 32 | +30,,ii. coordinate with vendors of the client, |
| 33 | +31,,iii. provision of packaging material and consumables, |
| 34 | +32,,iv. any licensing required specifically for the product, |
| 35 | +33,,v. coordinate with transportation or delivery service providers of client, |
| 36 | +34,,vi. refurbishment of goods, |
| 37 | +35,(D) KEY PERFORMANCE INDICATORS AND COMMERCIALS,, |
| 38 | +36,Performance Indicators,, |
| 39 | +37,Performance Measure,Measurement,Target |
| 40 | +38,Monthly Fill Rate,• Measurement is monthly,>99.8% |
| 41 | +39,,• Calculated as: Total quantity available in Maven & dispatched/Total quantity ordered, |
| 42 | +40,Daily Processing Capacity,• GRN throughput is subject to a cut-off of 11:00am, |
| 43 | +41,,• Outbound throughput is subject to a cut-off of 2:00pm, |
| 44 | +42,,• Returns throughput is subject to a cut-off of 10:00am, |
| 45 | +43,Customer Complaints,• Measurement is monthly,<0.2% |
| 46 | +44,,"• Total affected quantity (Short reported, excess reported and mismatch reported)/ Total quantity ordered during the month", |
| 47 | +45,Allowed Shrinkage,• Measured at the time of full audit carried out against Maven inventory by Client or any third party appointed by the Client,<0.2% |
| 48 | +46,,• Final Shrinkage value calculated at Client’s holding cost of the inventory (net of any excess inventory found) Net value of transacted goods (excess – shortage) during the audit period measured at holding cost,1 Annual Audit is included in the commercials |
| 49 | +47,Penalty,• Penalty for fillrate,2x of the service fee per affected qty |
| 50 | +48,,• Penalty cap for service lapse,10% of monthly billing; not applicable if there are outstanding payments; no cap on shrinkage |
| 51 | +49,Others,• Days of Operations,7 days per week |
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