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Nimble troubleshooting TIPS => Update forum topic + readme FAQ #796

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ghost opened this issue Feb 19, 2021 · 0 comments
Open

Nimble troubleshooting TIPS => Update forum topic + readme FAQ #796

ghost opened this issue Feb 19, 2021 · 0 comments
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enhancement New feature or request [Priority : high]

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@ghost
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ghost commented Feb 19, 2021

https://wordpress.org/plugins/nimble-builder/#faq
With those steps https://wordpress.org/support/topic/nimble-builder-rich-text-editor-adds-quotes-to-text/#post-14065104

Here is a possible workflow for troubleshooting this issue :

  • enable WP_DEBUG mode and log the output of the debug.log to a file that you can share on http://pastebin.com/ or https://gist.github.com ( to get a debug log file you need to set define( 'WP_DEBUG', true ); and define( 'WP_DEBUG_LOG', true ); in your wp_config.php file.
  • Walk through the basic troubleshooting steps like disabling all other plugins, clear cache and cookies and try again (Note that the Health Check plugin can do this without impacting any site visitors).
<ol>
	<li><strong>Use the latest software versions</strong> : make sure WordPress, your theme and plugins are <strong>all updated to their latest versions</strong>. </li>
<li><strong></strong><strong>In your WordPress admin, go to <em>settings &gt; general</em></strong> and verify that your WordPress Address (URL) and Site Address (URL) are  identical. The website will not run properly if the urls are different.<strong></strong></li>
	<li><strong>Cache plugin</strong>&nbsp;: if you use a server cache or cache plugin, clear it’s cache content and disable caching via it’s settings.</li>
	<li><strong>Browser </strong>:
	<ul>
		<li><a href="https://docs.presscustomizr.com/article/309-how-to-clear-your-browsers-cache-cookies-and-history/">clear your browser’s cache / history,</a></li>
		<li>try to switch to another browser,</li>
		<li>make sure you do not use any add-ons or extensions in your browser that may conflict with your website.</li>
	</ul>
	</li>
	<li><strong><strong>Check for plugin conflict</strong>&nbsp;: </strong>Install the WP official <a href="https://wordpress.org/plugins/health-check/">Health check plugin</a>.   Activate the troubleshooting mode. Then  deactivate all of your   plugins. If it fixes the issue, re-activate your  plugins one by one,   until you identify the plugin in conflict.</li>
	<li><strong>Child theme :</strong> activate the parent theme if you use a child theme</li>
	<li><strong>Theme problem :</strong> try to activate a WordPress default theme ( Twenty ... )</li>
	<li><strong>Javascript :</strong> make sure you did not insert custom   javascript code ( like analytics, subscription popup... ), for example   in a widget, that could break your site.</li>
</ol>

To log possible code errors on your website, enable <a href="https://wordpress.org/support/article/debugging-in-wordpress/">WP_DEBUG mode</a> and log the output of the debug.log to a file that you can share on http://pastebin.com/ or https://gist.github.com ( to get a debug log file you need to set `define( 'WP_DEBUG', true );` and `define( 'WP_DEBUG_LOG', true );` in your `wp_config.php` file.

TIPS FOR A FASTER RESOLUTION OF YOUR SUPPORT TOPIC
When you do create your topic, it helps if you include your system info when creating your post. You’ll find them in your WP admin, in <strong>Settings &gt; Nimble Builder &gt; System Info</strong>.

PROBLEMS IN THE LIVE CUSTOMIZER
If you have problems accessing the live customizer or editing content already created  with Nimble Builder, note that you can use the <em><a href="https://docs.presscustomizr.com/article/416-how-to-enable-nimble-builder-debug-mode" target="_blank" rel="noopener noreferrer nofollow ugc">Debug mode</a></em>.

If relevant it also helps if you include screenshot(s) of the issue.
(Tip : You can use an online screenshot sharing tool like <a href="https://prnt.sc/" rel="nofollow ugc">https://prnt.sc/</a> to include a link to screenshot.)
@ghost ghost added enhancement New feature or request [Priority : high] labels Feb 19, 2021
@ghost ghost pinned this issue May 27, 2021
@ghost ghost changed the title Update troubleshooting FAQ in readme Nimble troubleshooting TIPS => Update forum topic + readme FAQ May 27, 2021
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