4) Troubleshooting: Missing data

Why do the game and match records differ on my user page even when filtering for Bo1?

This occurs because some of your games weren't reported correctly. The match record gets corrected when the end-of-event log is generated by Arena, which contains the full match record (but not game record). However, we try to make things as generic as possible across different formats to let us iterate on things faster, and we can't infer game record from match record because of Bo3. For example, in Bo3 if you were 2-1, we don't know if your game record was 4-2, 5-3, or 6-4.

I installed and ran the tracker. Why isn't all my data showing up on the site?

The log files we need get cleared every time Arena starts, so we can only go back as far as your most recent Arena session. If you've done drafts since installing 17Lands and still aren't seeing any data, please try the following troubleshooting steps before reaching out for help:

• Make sure 17Lands is actually running. On Windows, if there isn't a little "17L" icon in your system tray, you may need to start 17Lands again from your start menu.
• Make sure "Detailed Logs" are enabled in Arena. This is available on the account page of your settings in Arena.

I forgot to run the tracker for my last draft so the data isn't showing up. Does 17Lands support manual entry / editing of data?

That's not something we support currently.