Before you create an issue or open a Splunk Customer Support request, gather the following information:
- What happened and the impact of the issue.
- All the steps you followed until the issue appeared.
- What you expected as the outcome.
- Your attempts to solve the issue, including workarounds.
- The operating system, runtime or compiler version, libraries, frameworks, and application servers of your environment, including your instrumentation settings.
- Debug logs and other logs that might help troubleshoot the issue.
To get help, see :ref:`support`.