FAQ

Crashes

General Guidelines

In the launcher, go to the "Configuration" tab, select "Show Data Location", and grab all log files, as well as the most recent crash dump in the "crashdumps" folder.

I have a crash in Sabatu's Tomb Raider

• If you're in City of Khamoon, there's an unfixable issue with the level data around halfway through the level. You need to do a level skip here, unfortunately. The level skip cheat is: One step forward, one stap back (hold walk!), turn 3 times, and do a jumping stand forwards.
• If you experience crashes anywhere else or any other issue, send a bug report please.

Main menu works fine, but levels crash

If you're using the coop version, make sure you have the newest version installed. Link is on the haunted server.

Immediate crash after launch, no text/graphics shown

Make sure you properly imported the data.

Crash after seeing some text/graphics

• If you're using Intel graphics... Intel won't work. Don't argue, don't try, it just doesn't work. You need a dedicated graphics card. Use Windows or nVidia Control Panel to manually configure it to use the dedicated graphics card.
• Windows Update tends to install broken AMD drivers. Go to https://www.amd.com/support and manually install a driver from there. The PRO drivers are known to not work, and the "Optional" driver versions also make troubles sometimes.

Other issues

Freeze in menu

Usually an AMD driver issue. Go to https://www.amd.com/support and manually install a driver from there. The PRO drivers are known to not work, and the "Optional" driver versions also make troubles sometimes.

HD texture packs not loading

Make sure the texture pack isn't within a Windows-protected folder. This is usually your Desktop or the Program Files folders. Put your texture packs into your Documents or Downloads.

CroftEngine still selects the wrong graphics card after doing everything

Follow this guide from gearupwindows.com to choose a specific graphics card for CroftEngine. The guide is aimed for Windows 10 and 11.