From dcdbc64a8997d5a95171e2299542c18faf0278e0 Mon Sep 17 00:00:00 2001 From: usds <> Date: Thu, 16 Jan 2025 21:30:53 +0000 Subject: [PATCH] Update from https://github.com/usds/website/commit/36af9f21b2abea89910cca54ef6d4f824df37701 --- .../2024-08-19-user-research-and-the-paperwork-reduction-act.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/_news-and-blog/2024-08-19-user-research-and-the-paperwork-reduction-act.md b/_news-and-blog/2024-08-19-user-research-and-the-paperwork-reduction-act.md index ea83398..f1398ac 100644 --- a/_news-and-blog/2024-08-19-user-research-and-the-paperwork-reduction-act.md +++ b/_news-and-blog/2024-08-19-user-research-and-the-paperwork-reduction-act.md @@ -126,7 +126,7 @@ During the second round of research, the main focus was observing individuals as **Why did the PRA not cover this research?** -In this project, the DOL directly observed the experiences of program applicants and participants and asked non-standardized questions on a particular process, theme, or issue without any specification of the information being sought. [See 5 CFR 1320.3(h)(3)](https://www.ecfr.gov/current/title-5/chapter-III/subchapter-B/part-1320){:target="blank"}. This type of research was also PRA exempt because it involved usability testing a website. [See White House and Office of Information and Regulatory Affairs memo](https://www.whitehouse.gov/wp-content/uploads/2024/11/PRA-Usability-Testing-Guidance-Memo.pdf){:target="blank"}. +In this project, the DOL directly observed the experiences of program applicants and participants and asked non-standardized questions on a particular process, theme, or issue without any specification of the information being sought. [See 5 CFR 1320.3(h)(3)](https://www.ecfr.gov/current/title-5/chapter-III/subchapter-B/part-1320){:target="blank"}. This type of research was also PRA exempt because it involved usability testing a website. [See White House and Office of Information and Regulatory Affairs Usability Testing memo.](https://www.whitehouse.gov/wp-content/uploads/2024/11/PRA-Usability-Testing-Guidance-Memo.pdf){:target="blank"}. ### Case study 2: Conducting user research for a new application launch