-
-
Notifications
You must be signed in to change notification settings - Fork 0
/
Copy pathfaq.html
690 lines (604 loc) · 37.8 KB
/
faq.html
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
456
457
458
459
460
461
462
463
464
465
466
467
468
469
470
471
472
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497
498
499
500
501
502
503
504
505
506
507
508
509
510
511
512
513
514
515
516
517
518
519
520
521
522
523
524
525
526
527
528
529
530
531
532
533
534
535
536
537
538
539
540
541
542
543
544
545
546
547
548
549
550
551
552
553
554
555
556
557
558
559
560
561
562
563
564
565
566
567
568
569
570
571
572
573
574
575
576
577
578
579
580
581
582
583
584
585
586
587
588
589
590
591
592
593
594
595
596
597
598
599
600
601
602
603
604
605
606
607
608
609
610
611
612
613
614
615
616
617
618
619
620
621
622
623
624
625
626
627
628
629
630
631
632
633
634
635
636
637
638
639
640
641
642
643
644
645
646
647
648
649
650
651
652
653
654
655
656
657
658
659
660
661
662
663
664
665
666
667
668
669
670
671
672
673
674
675
676
677
678
679
680
681
682
683
684
685
686
687
688
689
690
<!DOCTYPE html>
<html>
<head>
<meta http-equiv="content-type" content="text/html; charset=UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1">
<!-- Title -->
<title>FAQ</title>
<!-- JS Files -->
<script src="resources/js/messages.js"></script>
<script src="resources/js/jquery-1.12.3.js"></script>
<script src="resources/js/jquery-3.6.0.min.js"></script>
<script src="resources/js/bootstrap.min.js"></script>
<script src="resources/js/bootstrap-dropdown.js"></script>
<script src="https://maxcdn.bootstrapcdn.com/bootstrap/4.4.1/js/bootstrap.min.js"></script>
<script src="https://code.jquery.com/jquery-migrate-3.0.0.min.js"></script>
<script src="resources/js/jquery-ui.js"></script>
<script src="resources/jqwidgets/jqxcore.js"></script>
<script src="resources/jqwidgets/jqxwindow.js" async></script>
<script src="resources/jqwidgets/jqxbuttons.js" async></script>
<script src="resources/jqwidgets/jqxscrollbar.js" async></script>
<script src="resources/jqwidgets/jqxinput.js" async></script>
<script src="resources/jqwidgets/jqxlistbox.js" async></script>
<script src="resources/jqwidgets/jqxdropdownlist.js" async></script>
<script src="resources/jqwidgets/jqxmenu.js" async></script>
<script src="resources/jqwidgets/jqxcheckbox.js" async></script>
<script src="resources/js/jquery.event.drag-2.3.0.js"></script>
<script src="resources/js/slick.core.js"></script>
<script src="resources/js/slick.formatters.js" async></script>
<script src="resources/js/slick.editors.js"> async</script>
<script src="resources/js/slick.rowselectionmodel.js" async></script>
<script src="resources/js/slick.grid.js" async></script>
<script src="resources/js/slick.dataview.js" async></script>
<script src="resources/js/slick.cellrangeselector.js" async></script>
<script src="resources/js/slick.cellselectionmodel.js" async></script>
<script src="resources/js/slick.rowmovemanager.js" async></script>
<script src="resources/js/slick.checkboxselectcolumn.js" async></script>
<script src="dev/api/config/config.js"></script>
<script src="dev/api/authentication.js"></script>
<script src="resources/js/jquery.ihavecookies.min.js"></script>
<script src="resources/js/top-menu.js"></script>
<!-- <script src="resources/js/home.js"></script> -->
<!-- CSS Files -->
<link href="https://fonts.googleapis.com/css?family=Open+Sans:300,400,400i,600,600i,700,700i,800,800i" rel="stylesheet">
<link href="https://fonts.googleapis.com/css?family=Raleway:300,400,400i,500,500i,600,600i,700,700i,800" rel="stylesheet">
<link href="https://code.jquery.com/ui/1.12.1/themes/base/jquery-ui.css" rel="stylesheet">
<link href="resources/idm-service/resources/css/font-awesome.min.css" rel="stylesheet">
<link href="resources/idm-service/resources/css/bootstrap-navbar.css" rel="stylesheet">
<link href="resources/jqwidgets/styles/jqx.base.css" rel="stylesheet">
<link href="resources/jqwidgets/styles/jqx.light.css" rel="stylesheet">
<link rel="stylesheet" href="resources/css/slick.grid.css" type="text/css" />
<link rel="stylesheet" href="resources/css/slick.pager.css" type="text/css" />
<link rel="stylesheet" href="resources/css/slick.columnpicker.css" type="text/css" />
<link href="resources/idm-service/resources/css/main.css" rel="stylesheet">
<link href="resources/idm-service/resources/css/responsive.css" rel="stylesheet">
<link href="resources/css/bootstrap-navbar.css" rel="stylesheet">
<!-- <link href="resources/css/main.css" rel="stylesheet"> -->
<link href="resources/css/general.css" rel="stylesheet">
<link rel="stylesheet" href="resources/css/menu.css">
<link rel="stylesheet" href="resources/css/footer.css">
<link rel="stylesheet" href="resources/css/monitor-gui.css" type="text/css" />
<link rel="stylesheet" href="resources/css/monitor-ui.css" type="text/css" />
<link rel="icon" type="image/x-icon" href="resources/favicon.png">
<style>.nav > li.home-menu {display: none}</style>
</head>
<body>
<div class="fixpage">
<nav include-html="menu.html" id="menu_file" class="navbar navbar-default navbar-fixed-top " ></nav>
<section class="inner-banner faq-page clear-top">
<div class="wrap text-center">
<h1>Frequently Asked Questions</h1>
<p>Click on any question below to expand it and display the answer</p>
</div>
</section>
<section class="main-content dis-block clearfix footer-space">
<div class="wrap">
<div class="faq">
<div class="panel-group" id="accordion">
<div class="panel panel-default">
<div class="panel-heading active"> <a class="accordion-toggle "
data-toggle="collapse" data-parent="#accordion" href="#1">
<h4 class="panel-title">
<div class="question-heading">
<p>How does it work?</p>
</div>
<div class="faqicon"><i class="indicator glyphicon glyphicon-triangle-bottom pull-right"></i></div>
</h4>
</a> </div>
<div id="1" class="panel-collapse collapse show">
<div class="panel-body">
<p>Sarus Systems Limited (“Sarus”) provides
subscribers with a unique market data solution to download, store and analyze reference market data from global commodity markets, stock exchanges and
data vendors as well as currencies, global indices and more.
The market data is downloaded, curated and stored on a high performance data servers.
The data is easily accessible to most development languages via a powerful JSON API, directly using our native "R", "Jupyter & Python packages or is accessible to end users by using the XLerate Excel add-in. </p>
<p>Sarus XLerate brings technical analysis charting and market data reports to Excel.
Charts are multi panel and can be zoomed, panned and scrolled. XLerate allows point and click data series
selection, professional technical analysis charts and market data snapshot reports in Excel.
If you can use Excel, you can use XLerate.</p>
<p>Customers can purchase from a selection of databases
covering global commodity futures, currency, stocks, indices, fundamental and independent price reporting service
data. </p>
<p>Once you subscribe to the service, you will receive an introductory email with your login
credentials and links to our API, analytics and/or the XLerate Excel add-in software.
The Monitor+ API allows you to quickly authenticate, list both published datasources and the datasources that
you can access with the current subscription. You can also get full datasource and dataset metadata as well as the historical market data time series (and any published corrections) for
multiple datasets. All data is returned in JSON format. </p>
<p>Your subscription is normally for a 12 month period and
your subscriptions can be viewed using the ‘My Account’ menu at the top of the page.</p>
<p>Some vendors publish corrections as part of the data feed. We can, on occasion, manually
publish corrected prices where this is not possible by the exchange or vendor.
Any such corrections are transmitted via our API.</p>
<p>If you have any other questions (not covered here), please contact our
support team using the "Contact" menu at the top of this page. We’ll be glad to help. </p>
<div class="clearfix"></div>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading"> <a class="accordion-toggle" data-toggle="collapse"
data-parent="#accordion" href="#2">
<h4 class="panel-title">
<div class="question-heading">
<p>How do I login to "My Account"?</p>
</div>
<div class="faqicon"><i class="indicator glyphicon glyphicon-triangle-right pull-right"></i></div>
</h4>
</a> </div>
<div id="2" class="panel-collapse collapse">
<div class="panel-body">
<p> Go to www.sarus.com. You can login by clicking the "Register/Login" menu at the top of the page
(If the top right menu shows your user name, you are already logged in).<br>
</p>
<div id="gp-img">
<br>
<img src="resources/images/faq/login_page.png" alt="">
</div>
<br>
<p>
Enter your login credentials (user reference number, user name and password).</p>
<p>
If you cannot locate them, please check your emails as you should have received them from us via an email from sarus.com (or from your IT colleagues).
If you still cannot locate them, drop us a support email using the "Contact" menu at the top of the page on www.sarus.com (or contact your IT colleagues if they manage the account for you).
Don't forget to add your email address and customer reference number (if you know it).</p>
<p>Once you have logged in successfully, the top menu will change to show your user name (Mr Smith in the example below). </p>
<div id="gp-img">
<br>
<img src="resources/images/faq/login_menu.png" alt="">
</div>
<br>
<p>You can now access all your account features using this menu.</p>
<div class="clearfix"></div>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading"> <a class="accordion-toggle" data-toggle="collapse"
data-parent="#accordion" href="#3">
<h4 class="panel-title">
<div class="question-heading">
<p>What data is available to purchase?</p>
</div>
<div class="faqicon"><i class="indicator glyphicon glyphicon-triangle-right pull-right"></i></div>
</h4>
</a> </div>
<div id="3" class="panel-collapse collapse">
<div class="panel-body">
<p>Our Monitor+ data service provides reference from global
stock and commodity exchanges around the world.
We provide historical end of day stock market data, commodity futures data, currency rates, global market indices.
We also offer currency cross rates on 160 currencies.,
cryptocurrencies, stocks and fundamental data.</p>
<p>As well as premium databases, subscribers can get free access to
additional complimentary databases such as the European
Central bank and the Bank or England.
As the exchange list continues to grow, please check the database page to keep up to date with the latest additions.
</p>
<p>We can supply data from other data sources and integrate
your own Market Data into the feed giving full API
internal access (subject to the data vendor T&C’s). Other
market data may be available but not published on the service.
If you need access to a particular market or data vendor,
please get in touch using the market data option on the
‘Contact’ menu above.</p>
<p>We can also help you publish your own proprietary data via
the Monitor+ API giving you a new channel to market where your
customers can immediately access your data. </p>
<p> Please get in touch using the "Market Data" option on the
"Contact" menu at the top of this page. We’ll be glad to help.</p>
<div class="clearfix"></div>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading"> <a class="accordion-toggle" data-toggle="collapse"
data-parent="#accordion" href="#5">
<h4 class="panel-title">
<div class="question-heading">
<p>What datasources (databases) can I access? </p>
</div>
<div class="faqicon"><i class="indicator glyphicon glyphicon-triangle-right pull-right"></i></div>
</h4>
</a> </div>
<div id="5" class="panel-collapse collapse">
<div class="panel-body">
<p>When you purchase access to one or more datasources you get
full access (which normally includes historical data unless restricted by the data vendor) for
a period of one year. </p>
<p>Click on your "My Account" menu above, then select the "My Subscriptions"
menu on the left to list the databases that you have access to. </p>
<p> If you need help logging in to your account, please see the "How do I login to my Account"
section above for assistance.</p>
<p>if you'd like access to any other database or datasource (even if it is not listed here) then please get in touch using the "Market Data" option from "Contact" menu at the top of this page. </p>
<div class="clearfix"></div>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading"> <a class="accordion-toggle" data-toggle="collapse"
data-parent="#accordion" href="#6">
<h4 class="panel-title">
<div class="question-heading">
<p>How can I pay for the data? </p>
</div>
<div class="faqicon"><i class="indicator glyphicon glyphicon-triangle-right pull-right"></i></div>
</h4>
</a> </div>
<div id="6" class="panel-collapse collapse">
<div class="panel-body">
<p>We accept bank transfers for all subscriptions paid annually.</p>
<p>Larger companies should contact us to discuss their data
requirements in detail so that we can discuss their more complex needs and keep costs to a
minimum.</p>
<p>Please contact us for more details using the "Contact" menu at the top of this page.</p>
<div class="clearfix"></div>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading"> <a class="accordion-toggle" data-toggle="collapse"
data-parent="#accordion" href="#7">
<h4 class="panel-title">
<div class="question-heading">
<p>How can I purchase access to additional databases? </p>
</div>
<div class="faqicon"><i class="indicator glyphicon glyphicon-triangle-right pull-right"></i></div>
</h4>
</a> </div>
<div id="7" class="panel-collapse collapse">
<div class="panel-body">
<p>Click on the databases menu at the bottom of the screen. </p>
<br>
<div id="gp-img">
<br>
<img src="resources/images/faq/bottom_menu.png" alt="">
</div>
<br>
<p>You can buy access to any of the databases (unless you already have subscribed to them).
To see the databases that you <strong>can</strong> access with your subscription,
see the "What datasources (databases) can I access" section above.</p>
<br>
<p>To inquire about purchasing addition databases, please get in touch using the "Market Data" option from "Contact" menu at the top of this page.</p>
<div class="clearfix"></div>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading"> <a class="accordion-toggle" data-toggle="collapse"
data-parent="#accordion" href="#8">
<h4 class="panel-title">
<div class="question-heading">
<p>What am I allowed to do with the data? </p>
</div>
<div class="faqicon"><i class="indicator glyphicon glyphicon-triangle-right pull-right"></i></div>
</h4>
</a> </div>
<div id="8" class="panel-collapse collapse">
<div class="panel-body">
<p>You cannot redistribute or resell any market data outside your company. </p>
<p> Your license will allow you to to use the data internally but you will have restrictions in your contract
on how many users can actually use the data in raw or derived form.</p>
<p> We <i>may</i> allow you to include summary prices in external reports but this will normally exclude large tables of raw historical values or averages.
You'll need to contact us to discuss this requirement further by using the "Market data option from "Contact" menu at the top of this page.</p>
<p>Any public facing web pages or external reports that we do allow must credit us with a link-back saying ‘Market Data supplied by Sarus Systems Ltd.’</p>
<p>Likewise, we may allow you to display prices on your web site but not in bulk form where it can be easily reused by a third party.</p>
<p> Please note that market data supplied by third parties may have additional restrictions on how the data can be used.
In these cases, you'll have to refer to your contract with the third party to see what is and is not allowed.</p>
<p>We really try to be flexible as one solution cannot work for everyone. Please contact us about your needs
and we’ll advise you on what is possible. We promise do our best to get a solution that works best for
you.</p>
<div class="clearfix"></div>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading"> <a class="accordion-toggle" data-toggle="collapse"
data-parent="#accordion" href="#9">
<h4 class="panel-title">
<div class="question-heading">
<p>I need access to more data than is listed on your "Databases" page.</p>
</div>
<div class="faqicon"><i class="indicator glyphicon glyphicon-triangle-right pull-right"></i></div>
</h4>
</a> </div>
<div id="9" class="panel-collapse collapse">
<div class="panel-body">
<p>We have access to many databases that currently are not visible or available to subscribers. Please email us details
of what you need using the “Contact” menu above. </p>
<p>If you want to add data from a third party or exchange that you already subscribe to, we will be happy to see if we can add it to the Monitor+ service for you. Please get in touch using the "Market Data" option on the
"Contact" menu above to discuss your needs.</p>
<p>If you have your own proprietary data that you'd like to offer fo sale to a global market then please send us details using the "Market Data" option on the "Contact" menu at the top of this page.</p>
<p> </p>
<div class="clearfix"></div>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading"> <a class="accordion-toggle" data-toggle="collapse"
data-parent="#accordion" href="#10">
<h4 class="panel-title">
<div class="question-heading">
<p>How long does my license last? </p>
</div>
<div class="faqicon"><i class="indicator glyphicon glyphicon-triangle-right pull-right"></i></div>
</h4>
</a> </div>
<div id="10" class="panel-collapse collapse">
<div class="panel-body">
<p>All data purchases are for a 12 month period. This term normally includes full historical data (unless restricted by the data vendor) and daily updates throughout the year.</p>
<div class="clearfix"></div>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading"> <a class="accordion-toggle" data-toggle="collapse"
data-parent="#accordion" href="#11">
<h4 class="panel-title">
<div class="question-heading">
<p>What happens when my license expires?</p>
</div>
<div class="faqicon"><i class="indicator glyphicon glyphicon-triangle-right pull-right"></i></div>
</h4>
</a> </div>
<div id="11" class="panel-collapse collapse">
<div class="panel-body">
<p>Subscriptions to any database are for a 12 month period.
You can choose to renew access (up to 6 months before
contract expiry).</p>
<p>If your contract expires, you immediately lose the rights to use the data in your business from that date onwards.
All copies of the data must be deleted and not be used in any products, projects or software solutions from that
date onwards without written permission from Sarus Systems Limited. Printed pages or reports published before this
date can still be used providing they are not reprinted, republished or updated.</p>
<p>Please use the "Contact" menu at the top of this page to get in touch with any questions.</p>
<div class="clearfix"></div>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading"> <a class="accordion-toggle" data-toggle="collapse"
data-parent="#accordion" href="#12">
<h4 class="panel-title">
<div class="question-heading">
<p>Who in my company can use the data?</p>
</div>
<div class="faqicon"><i class="indicator glyphicon glyphicon-triangle-right pull-right"></i></div>
</h4>
</a> </div>
<div id="12" class="panel-collapse collapse">
<div class="panel-body">
<p>We try to have a relaxed data policy with our customers.
Please refer to the above "What am I allowed to do with the data" topic and our API fair use policy on the bottom menu below. </p>
<div class="clearfix"></div>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading"> <a class="accordion-toggle" data-toggle="collapse"
data-parent="#accordion" href="#13">
<h4 class="panel-title">
<div class="question-heading">
<p>My company has proprietary data that we'd like to market? </p>
</div>
<div class="faqicon"><i class="indicator glyphicon glyphicon-triangle-right pull-right"></i></div>
</h4>
</a> </div>
<div id="13" class="panel-collapse collapse">
<div class="panel-body">
<p>We can help by adding your data to our service, making it available for resale to a global market.</p>
<p>With this opportunity, you can quickly open a new sales channel to market and give your customers fast access to your data to via our powerful API.
You can integrate it with data already available on the Monitor+ service and have a ready to go API and database without the headaches and cost involved in creating and managing your own.</p>
<p>Please contact us for details using the "Contact" menu at the top of this page.</p>
<div class="clearfix"></div>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading"> <a class="accordion-toggle" data-toggle="collapse"
data-parent="#accordion" href="#14">
<h4 class="panel-title">
<div class="question-heading">
<p>Do I have to pay additional royalties or usage fees?</p>
</div>
<div class="faqicon"><i class="indicator glyphicon glyphicon-triangle-right pull-right"></i></div>
</h4>
</a> </div>
<div id="14" class="panel-collapse collapse">
<div class="panel-body">
<p>Normally no unless you subscribe to one or more restricted premium datasources. Currently you pay a fee to access our
data and can use it internally in your company subject to your
subscription agreement with us. Currently Excel XLerate users can only use the software
on one work PC (and one laptop or home PC at no extra cost) and each named user.
XLerate generated reports can be shared internally with 3 colleagues in the same office.
Any other forms of redistribution is not allowed without prior written approval from Sarus Systems Ltd. </p>
<p>However, many Independent price reporting services
and market data vendors with proprietary data have charges that must
be payable by you directly to them for subscription
access. Please get in touch using the "Contact" menu at the top of this page and we'll be glad to assist.</p>
<p>We currently have no enforced limits on the number of
requests for data from our API service, We monitor usage by
customers. Excessive use is not allowed under our fair
use policy as it can negatively impact other subscribers.
If we feel that your use is excessive, we will get in touch with
you about finding a resolution before applying any restrictions on your API access. </p>
<div class="clearfix"></div>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading"> <a class="accordion-toggle" data-toggle="collapse"
data-parent="#accordion" href="#15">
<h4 class="panel-title">
<div class="question-heading">
<p>My company part owns another company. Can we get a discount for this second company? </p>
</div>
<div class="faqicon"><i class="indicator glyphicon glyphicon-triangle-right pull-right"></i></div>
</h4>
</a> </div>
<div id="15" class="panel-collapse collapse">
<div class="panel-body">
<p>Yes, part owned sister companies get a discounted fee for
services taken by the parent company (and vice versa). The
discount amount applied depends on the percentage
ownership held by the parent company and the discount offerd can be as much as 50%.</p>
<div class="clearfix"></div>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading"> <a class="accordion-toggle" data-toggle="collapse"
data-parent="#accordion" href="#16">
<h4 class="panel-title">
<div class="question-heading">
<p>I'd like access to an unlisted exchange, market or time series...
</p>
</div>
<div class="faqicon"><i class="indicator glyphicon glyphicon-triangle-right pull-right"></i></div>
</h4>
</a> </div>
<div id="16" class="panel-collapse collapse">
<div class="panel-body">
<p> If you need access to any datasets that are not in your
subscription then please contact us through the “Market
Data” link on the “Contact” menu at the top of this page.</p>
<div class="clearfix"></div>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading"> <a class="accordion-toggle" data-toggle="collapse"
data-parent="#accordion" href="#18">
<h4 class="panel-title">
<div class="question-heading">
<p>How can I locate and change my API key? </p>
</div>
<div class="faqicon"><i class="indicator glyphicon glyphicon-triangle-right pull-right"></i></div>
</h4>
</a> </div>
<div id="18" class="panel-collapse collapse">
<div class="panel-body">
<p>When you register for the service, a welcome email is sent to the registered email address
containing your login details and an API key. If you did not receive the key please check your email spam filters
to ensure that our emails from are being received correctly.</p>
<p>If your installation is administered by your IT department (in larger companies), please contact your IT colleagues for assistance. </p>
<p>You can also use the "My Account" web page and select change the "Your API key" button on
the left.</p>
<div id="gp-img">
<img src="resources/images/faq/apikey__menu.png" alt="">
</div>
<br>
<p> Click the "Copy" link to copy the current API key to the clipboard or
click the "Change my API key" button to create a new API key. Note that after changing your API key, you will need to update
your API key in any applications or scripts that use it.
<p>If you still have problems then please get in touch with
our support team using the "Contact" menu at the top of this page. Please send us as much relevant information as you can - your API key, name, company name and a detailed description of the issue.</p>
<div class="clearfix"></div>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading"> <a class="accordion-toggle" data-toggle="collapse"
data-parent="#accordion" href="#19">
<h4 class="panel-title">
<div class="question-heading">
<p>Where can I see my account details and subscriptions?
</p>
</div>
<div class="faqicon"><i class="indicator glyphicon glyphicon-triangle-right pull-right"></i></div>
</h4>
</a> </div>
<div id="19" class="panel-collapse collapse">
<div class="panel-body">
<p>Click on the "My Account" menu at the top of this page (see the "How do I login to my Account" section above)to see your profile
and current subscriptions using the buttons on the left.</p>
<div id="gp-img">
<img src="resources/images/faq/mysubs_panel.png" alt="">
</div>
<br>
<div id="gp-img">
<br>
<img src="resources/images/faq/login_page.png" alt="">
<br>
</div>
<div class="clearfix"></div>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading"> <a class="accordion-toggle" data-toggle="collapse"
data-parent="#accordion" href="#20">
<h4 class="panel-title">
<div class="question-heading">
<p>Can I view my databases on-line so I can see the
datasets, values and price histories? </p>
</div>
<div class="faqicon"><i class="indicator glyphicon glyphicon-triangle-right pull-right"></i></div>
</h4>
</a> </div>
<div id="20" class="panel-collapse collapse">
<div class="panel-body">
<p>Click on the "My Account" menu at the top of this page then click on the "My Subscriptions" button on the left side of the page.
Select the datasource that you wish to view and click on the "View details" button on the datasource panel.
<p>From there, you can view and chart any data series that is available with your subscription.<p>
<p>You can also add datasets to your "My Favorites" list by right clicking on the dataset and selecting the "Add to Favorites" menu.</p>
<div class="clearfix"></div>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading"> <a class="accordion-toggle" data-toggle="collapse"
data-parent="#accordion" href="#21">
<h4 class="panel-title">
<div class="question-heading">
<p>Is there a limit on how much data I can download? </p>
</div>
<div class="faqicon"><i class="indicator glyphicon glyphicon-triangle-right pull-right"></i></div>
</h4>
</a> </div>
<div id="21" class="panel-collapse collapse">
<div class="panel-body">
<p>Currently no but we reserve the right to review this
decision in the future. If we feel excessive amounts of
data is downloaded we may have to implement daily limits so there is no negative impact on other subscribers. </p>
<div class="clearfix"></div>
</div>
</div>
</div>
<div class="panel panel-default">
<div class="panel-heading"> <a class="accordion-toggle" data-toggle="collapse"
data-parent="#accordion" href="#22">
<h4 class="panel-title">
<div class="question-heading">
<p>I'd like to access market data from another data source I have access to... </p>
</div>
<div class="faqicon"><i class="indicator glyphicon glyphicon-triangle-right pull-right"></i></div>
</h4>
</a> </div>
<div id="22" class="panel-collapse collapse">
<div class="panel-body">
<p>We are happy to discuss adding data from other third party sources especially if you are a subscriber to this
service.</p>
<p>Please use our ‘Market Data’ contact menu at the top of this page to open a discussion with us</p>
<div class="clearfix"></div>
</div>
</div>
</div>
</div>
</div>
</div>
</section>
<div include-html="footer.html" id="footer_file"></div>
<div class="text-center footertxt">
<p class="sub-logo"> Copyright © 2018-2022 Sarus Systems Limited - Market Data Solutions </p>
</div>
</div>
</div>
<script src="resources/js/include-html.js"></script>
<script>
const body=document.querySelector("body");
const navbar_default=document.querySelector(".navbar-default");
window.addEventListener("load",()=>{
body.style.background="#ececec";
})
</script>
</body>
</html>