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Error Code: 53003 you cannot access this right now and lack of HostID variable #472

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sxiii opened this issue Jan 28, 2025 · 1 comment
Open

Error Code: 53003 you cannot access this right now and lack of HostID variable #472

sxiii opened this issue Jan 28, 2025 · 1 comment

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@sxiii
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sxiii commented Jan 28, 2025 •
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Describe the bug
Unable to connect to GlobalProtect VPN.

Expected behavior
Supposed to be able to connect.

Screenshots
Error Code: 53003
"You cannot access this right now"

Logs

[2025-01-28T22:22:53Z INFO  gpservice::cli] gpservice started: 2.4.0 (2025-01-28)
[2025-01-28T22:22:53Z INFO  gpservice::ws_server] WS server listening on port: 40751
[2025-01-28T22:22:53Z INFO  gpapi::process::gui_launcher] Version check passed: 2.4.0
[2025-01-28T22:22:53Z INFO  gpapi::process::gui_launcher] Launching gpgui
[2025-01-28T22:22:53Z INFO  gpgui::cli] gpgui started: 2.4.0 (2024-12-26)
[2025-01-28T22:22:53Z INFO  gpgui::app] Setting the custom openssl conf path
[2025-01-28T22:22:53Z INFO  gpgui::config::private_data] Loaded config key from keyring
[2025-01-28T22:22:53Z INFO  gpgui::app::app_initializer] App initialized
[2025-01-28T22:22:53Z INFO  gpgui::ws_connector] Connecting to WS server
[2025-01-28T22:22:53Z INFO  gpgui::ws_connector] Received ping
[2025-01-28T22:22:53Z INFO  gpgui::ws_connector] Connected to WS server
[2025-01-28T22:22:53Z INFO  gpservice::handlers] New client connected
[2025-01-28T22:22:53Z INFO  gpservice::ws_server] Sending current VPN state to new client
[2025-01-28T22:22:53Z INFO  gpgui::handlers::subscription] Sending the init event to client: main
[2025-01-28T22:22:53Z INFO  gpgui::handlers::subscription] Sent the init event to client: main

(gpgui:52523): Gdk-CRITICAL **: 23:22:53.510: gdk_window_thaw_toplevel_updates: assertion 'window->update_and_descendants_freeze_count > 0' failed
[2025-01-28T22:23:06Z INFO  gpgui::portal_connector] Connecting to the portal: m**********3...
[2025-01-28T22:23:06Z INFO  gpgui::portal_connector] Trying to connect the gateway directly...
[2025-01-28T22:23:06Z INFO  gpgui::portal_connector] Failed to connect the gateway directly: No portal connection found
[2025-01-28T22:23:06Z INFO  gpgui::portal_connector] Trying to connect portal with cached credential...
[2025-01-28T22:23:06Z INFO  gpgui::portal_connector] Failed to connect portal with cached credential: No cached credential found for the portal
[2025-01-28T22:23:06Z INFO  gpgui::portal_connector] Trying to connect the portal with prelogin...
[2025-01-28T22:23:06Z INFO  gpgui::portal_connector] Performing portal prelogin...
[2025-01-28T22:23:06Z INFO  gpapi::portal::prelogin] Portal prelogin with user_agent: PAN GlobalProtect/5.2.12-26 (Microsoft Windows 10 Enterprise , 64-bit)
[2025-01-28T22:23:06Z INFO  gpapi::gp_params] Using client certificate authentication...
[2025-01-28T22:23:07Z INFO  gpgui::portal_connector] Authenticating portal...
[2025-01-28T22:23:07Z INFO  gpgui::portal_connector] Launching SAML authentication...
[2025-01-28T22:23:07Z INFO  gpauth::cli] gpauth started: 2.4.0 (2025-01-28)
[2025-01-28T22:23:07Z INFO  gpauth::cli] TLS errors will be ignored
[2025-01-28T22:23:07Z INFO  auth::browser_auth::browser_auth_impl] Launching the default browser...
[2025-01-28T22:23:07Z INFO  auth::browser_auth::auth_server] auth server started at: http://127.0.0.1:44823/55375fad-40ea-482e-a8e0-0e38eee28af8
[2025-01-28T22:23:07Z INFO  auth::browser_auth::browser_auth_impl] Please continue the authentication process in the default browser
[2025-01-28T22:23:07Z INFO  auth::browser_auth::browser_auth_impl] Listening authentication data on port 39983
[2025-01-28T22:23:07Z INFO  auth::browser_auth::browser_auth_impl] If it hangs, please check the logs at `/tmp/gpcallback.log` for more information
[2025-01-28T22:23:09Z INFO  auth::browser_auth::auth_server] received request, method: GET, url: /55375fad-40ea-482e-a8e0-0e38eee28af8
[2025-01-28T22:23:09Z INFO  auth::browser_auth::auth_server] stop the auth server
[2025-01-28T22:23:47Z INFO  gpgui::portal_connector] Cancelling the portal connection...
[2025-01-28T22:23:47Z INFO  gpgui::portal_connector] The gateway is already disconnected
[2025-01-28T22:23:47Z INFO  gpgui::portal_connector] Cancelled the portal connection: Operation cancelled
[2025-01-28T22:23:49Z INFO  gpgui::handlers::subscription] Sending the init event to client: settings
[2025-01-28T22:23:49Z INFO  gpgui::handlers::subscription] Sent the init event to client: settings
[2025-01-28T22:32:33Z INFO  gpgui::portal_connector] Connecting to the portal: m**********3...
[2025-01-28T22:32:33Z INFO  gpgui::portal_connector] Trying to connect the gateway directly...
[2025-01-28T22:32:33Z INFO  gpgui::portal_connector] Failed to connect the gateway directly: No gateway found
[2025-01-28T22:32:33Z INFO  gpgui::portal_connector] Trying to connect portal with cached credential...
[2025-01-28T22:32:33Z INFO  gpgui::portal_connector] Failed to connect portal with cached credential: No cached credential found for the portal
[2025-01-28T22:32:33Z INFO  gpgui::portal_connector] Trying to connect the portal with prelogin...
[2025-01-28T22:32:33Z INFO  gpgui::portal_connector] Performing portal prelogin...
[2025-01-28T22:32:33Z INFO  gpapi::portal::prelogin] Portal prelogin with user_agent: PAN GlobalProtect/5.2.12-26 (Microsoft Windows 10 Enterprise , 64-bit)
[2025-01-28T22:32:33Z INFO  gpapi::gp_params] Using client certificate authentication...
[2025-01-28T22:32:33Z INFO  gpgui::portal_connector] Authenticating portal...
[2025-01-28T22:32:33Z INFO  gpgui::portal_connector] Launching SAML authentication...
[2025-01-28T22:32:33Z INFO  gpauth::cli] gpauth started: 2.4.0 (2025-01-28)
[2025-01-28T22:32:33Z INFO  gpauth::cli] TLS errors will be ignored
[2025-01-28T22:32:33Z INFO  auth::browser_auth::browser_auth_impl] Launching browser: /usr/bin/google-chrome-stable
[2025-01-28T22:32:33Z INFO  auth::browser_auth::auth_server] auth server started at: http://127.0.0.1:37715/94fef08c-e441-4135-a4b0-86a5e7d5e722
[2025-01-28T22:32:33Z INFO  auth::browser_auth::browser_auth_impl] Please continue the authentication process in the default browser
[2025-01-28T22:32:33Z INFO  auth::browser_auth::browser_auth_impl] Listening authentication data on port 40687
[2025-01-28T22:32:33Z INFO  auth::browser_auth::browser_auth_impl] If it hangs, please check the logs at `/tmp/gpcallback.log` for more information
[2025-01-28T22:32:34Z INFO  auth::browser_auth::auth_server] received request, method: GET, url: /94fef08c-e441-4135-a4b0-86a5e7d5e722
[2025-01-28T22:32:34Z INFO  auth::browser_auth::auth_server] stop the auth server
[2025-01-28T22:35:04Z INFO  gpgui::portal_connector] Cancelling the portal connection...
[2025-01-28T22:35:04Z INFO  gpgui::portal_connector] The gateway is already disconnected
[2025-01-28T22:35:04Z INFO  gpgui::portal_connector] Cancelled the portal connection: Operation cancelled
[2025-01-28T22:37:00Z INFO  gpgui::handlers::subscription] Sending the init event to client: settings
[2025-01-28T22:37:00Z INFO  gpgui::handlers::subscription] Sent the init event to client: settings
[2025-01-28T22:37:21Z INFO  gpgui::portal_connector] Connecting to the portal: m**********3...
[2025-01-28T22:37:21Z INFO  gpgui::portal_connector] Trying to connect the gateway directly...
[2025-01-28T22:37:21Z INFO  gpgui::portal_connector] Failed to connect the gateway directly: No gateway found
[2025-01-28T22:37:21Z INFO  gpgui::portal_connector] Trying to connect portal with cached credential...
[2025-01-28T22:37:21Z INFO  gpgui::portal_connector] Failed to connect portal with cached credential: No cached credential found for the portal
[2025-01-28T22:37:21Z INFO  gpgui::portal_connector] Trying to connect the portal with prelogin...
[2025-01-28T22:37:21Z INFO  gpgui::portal_connector] Performing portal prelogin...
[2025-01-28T22:37:21Z INFO  gpapi::portal::prelogin] Portal prelogin with user_agent: PAN GlobalProtect/6.0.1-19 (Microsoft Windows 10 Enterprise , 64-bit)
[2025-01-28T22:37:21Z INFO  gpapi::gp_params] Using client certificate authentication...
[2025-01-28T22:37:21Z INFO  gpgui::portal_connector] Authenticating portal...
[2025-01-28T22:37:21Z INFO  gpgui::portal_connector] Launching SAML authentication...
[2025-01-28T22:37:21Z INFO  gpauth::cli] gpauth started: 2.4.0 (2025-01-28)
[2025-01-28T22:37:21Z INFO  gpauth::cli] TLS errors will be ignored
[2025-01-28T22:37:21Z INFO  auth::browser_auth::browser_auth_impl] Launching browser: /usr/bin/google-chrome-stable
[2025-01-28T22:37:21Z INFO  auth::browser_auth::auth_server] auth server started at: http://127.0.0.1:41951/a83e6cef-7ce9-4fa6-8a63-fb33e99142b7
[2025-01-28T22:37:21Z INFO  auth::browser_auth::browser_auth_impl] Please continue the authentication process in the default browser
[2025-01-28T22:37:21Z INFO  auth::browser_auth::browser_auth_impl] Listening authentication data on port 45599
[2025-01-28T22:37:21Z INFO  auth::browser_auth::browser_auth_impl] If it hangs, please check the logs at `/tmp/gpcallback.log` for more information
[2025-01-28T22:37:21Z INFO  auth::browser_auth::auth_server] received request, method: GET, url: /a83e6cef-7ce9-4fa6-8a63-fb33e99142b7
[2025-01-28T22:37:21Z INFO  auth::browser_auth::auth_server] stop the auth server
[2025-01-28T22:37:42Z INFO  gpgui::portal_connector] Cancelling the portal connection...
[2025-01-28T22:37:42Z INFO  gpgui::portal_connector] The gateway is already disconnected
[2025-01-28T22:37:42Z INFO  gpgui::portal_connector] Cancelled the portal connection: Operation cancelled
[2025-01-28T22:37:45Z INFO  gpgui::handlers::subscription] Sending the init event to client: settings
[2025-01-28T22:37:45Z INFO  gpgui::handlers::subscription] Sent the init event to client: settings
[2025-01-28T22:49:10Z INFO  gpgui::portal_connector] Connecting to the portal: m**********3...
[2025-01-28T22:49:10Z INFO  gpgui::portal_connector] Trying to connect the gateway directly...
[2025-01-28T22:49:10Z INFO  gpgui::portal_connector] Failed to connect the gateway directly: No gateway found
[2025-01-28T22:49:10Z INFO  gpgui::portal_connector] Trying to connect portal with cached credential...
[2025-01-28T22:49:10Z INFO  gpgui::portal_connector] Failed to connect portal with cached credential: No cached credential found for the portal
[2025-01-28T22:49:10Z INFO  gpgui::portal_connector] Trying to connect the portal with prelogin...
[2025-01-28T22:49:10Z INFO  gpgui::portal_connector] Performing portal prelogin...
[2025-01-28T22:49:10Z INFO  gpapi::portal::prelogin] Portal prelogin with user_agent: PAN GlobalProtect/6.0.1-19 (Microsoft Windows 10 Enterprise , 64-bit)
[2025-01-28T22:49:10Z INFO  gpapi::gp_params] Using client certificate authentication...
[2025-01-28T22:49:10Z INFO  gpgui::portal_connector] Authenticating portal...
[2025-01-28T22:49:10Z INFO  gpgui::portal_connector] Launching SAML authentication...
[2025-01-28T22:49:10Z INFO  gpauth::cli] gpauth started: 2.4.0 (2025-01-28)
[2025-01-28T22:49:10Z INFO  gpauth::cli] TLS errors will be ignored
[2025-01-28T22:49:10Z INFO  auth::browser_auth::browser_auth_impl] Launching browser: /usr/bin/google-chrome-stable
[2025-01-28T22:49:10Z INFO  auth::browser_auth::auth_server] auth server started at: http://127.0.0.1:34451/a22c2354-f98f-4b52-893d-7f4a9d5c7709
[2025-01-28T22:49:10Z INFO  auth::browser_auth::browser_auth_impl] Please continue the authentication process in the default browser
[2025-01-28T22:49:10Z INFO  auth::browser_auth::browser_auth_impl] Listening authentication data on port 41909
[2025-01-28T22:49:10Z INFO  auth::browser_auth::browser_auth_impl] If it hangs, please check the logs at `/tmp/gpcallback.log` for more information
[2025-01-28T22:49:10Z INFO  auth::browser_auth::auth_server] received request, method: GET, url: /a22c2354-f98f-4b52-893d-7f4a9d5c7709
[2025-01-28T22:49:10Z INFO  auth::browser_auth::auth_server] stop the auth server
[2025-01-28T22:51:31Z INFO  gpgui::portal_connector] Cancelling the portal connection...
[2025-01-28T22:51:31Z INFO  gpgui::portal_connector] The gateway is already disconnected
[2025-01-28T22:51:31Z INFO  gpgui::portal_connector] Cancelled the portal connection: Operation cancelled
[2025-01-28T22:59:54Z INFO  gpgui::handlers::subscription] Sending the init event to client: settings
[2025-01-28T22:59:54Z INFO  gpgui::handlers::subscription] Sent the init event to client: settings
[2025-01-28T23:00:02Z INFO  gpgui::portal_connector] Connecting to the portal: m**********3...
[2025-01-28T23:00:02Z INFO  gpgui::portal_connector] Trying to connect the gateway directly...
[2025-01-28T23:00:02Z INFO  gpgui::portal_connector] Failed to connect the gateway directly: No gateway found
[2025-01-28T23:00:02Z INFO  gpgui::portal_connector] Trying to connect portal with cached credential...
[2025-01-28T23:00:02Z INFO  gpgui::portal_connector] Failed to connect portal with cached credential: No cached credential found for the portal
[2025-01-28T23:00:02Z INFO  gpgui::portal_connector] Trying to connect the portal with prelogin...
[2025-01-28T23:00:02Z INFO  gpgui::portal_connector] Performing portal prelogin...
[2025-01-28T23:00:02Z INFO  gpapi::portal::prelogin] Portal prelogin with user_agent: PAN GlobalProtect/6.0.1-19 (Microsoft Windows 10 Enterprise , 64-bit)
[2025-01-28T23:00:02Z INFO  gpapi::gp_params] Using client certificate authentication...
[2025-01-28T23:00:02Z INFO  gpgui::portal_connector] Authenticating portal...
[2025-01-28T23:00:02Z INFO  gpgui::portal_connector] Launching SAML authentication...
[2025-01-28T23:00:02Z INFO  gpauth::cli] gpauth started: 2.4.0 (2025-01-28)
[2025-01-28T23:00:02Z INFO  gpauth::cli] TLS errors will be ignored
[2025-01-28T23:00:02Z INFO  auth::browser_auth::browser_auth_impl] Launching browser: /usr/bin/google-chrome-stable
[2025-01-28T23:00:02Z INFO  auth::browser_auth::auth_server] auth server started at: http://127.0.0.1:36835/2146f4e7-991c-4b43-8720-2a54861d2ecc
[2025-01-28T23:00:02Z INFO  auth::browser_auth::browser_auth_impl] Please continue the authentication process in the default browser
[2025-01-28T23:00:02Z INFO  auth::browser_auth::browser_auth_impl] Listening authentication data on port 45599
[2025-01-28T23:00:02Z INFO  auth::browser_auth::browser_auth_impl] If it hangs, please check the logs at `/tmp/gpcallback.log` for more information
[2025-01-28T23:00:03Z INFO  auth::browser_auth::auth_server] received request, method: GET, url: /2146f4e7-991c-4b43-8720-2a54861d2ecc
[2025-01-28T23:00:03Z INFO  auth::browser_auth::auth_server] stop the auth server
[2025-01-28T23:00:23Z INFO  gpgui::portal_connector] Cancelling the portal connection...
[2025-01-28T23:00:23Z INFO  gpgui::portal_connector] The gateway is already disconnected
[2025-01-28T23:00:23Z INFO  gpgui::portal_connector] Cancelled the portal connection: Operation cancelled
[2025-01-28T23:13:49Z INFO  gpgui::portal_connector] Connecting to the portal: m**********3...
[2025-01-28T23:13:49Z INFO  gpgui::portal_connector] Trying to connect the gateway directly...
[2025-01-28T23:13:49Z INFO  gpgui::portal_connector] Failed to connect the gateway directly: No gateway found
[2025-01-28T23:13:49Z INFO  gpgui::portal_connector] Trying to connect portal with cached credential...
[2025-01-28T23:13:49Z INFO  gpgui::portal_connector] Failed to connect portal with cached credential: No cached credential found for the portal
[2025-01-28T23:13:49Z INFO  gpgui::portal_connector] Trying to connect the portal with prelogin...
[2025-01-28T23:13:49Z INFO  gpgui::portal_connector] Performing portal prelogin...
[2025-01-28T23:13:49Z INFO  gpapi::portal::prelogin] Portal prelogin with user_agent: PAN GlobalProtect/6.0.1-19 (Microsoft Windows 10 Enterprise , 64-bit)
[2025-01-28T23:13:49Z INFO  gpapi::gp_params] Using client certificate authentication...
[2025-01-28T23:13:49Z INFO  gpgui::portal_connector] Authenticating portal...
[2025-01-28T23:13:49Z INFO  gpgui::portal_connector] Launching SAML authentication...
[2025-01-28T23:13:49Z INFO  gpauth::cli] gpauth started: 2.4.0 (2025-01-28)
[2025-01-28T23:13:49Z INFO  gpauth::cli] TLS errors will be ignored
[2025-01-28T23:13:49Z INFO  auth::browser_auth::browser_auth_impl] Launching browser: /usr/bin/google-chrome-stable
[2025-01-28T23:13:49Z INFO  auth::browser_auth::auth_server] auth server started at: http://127.0.0.1:40533/1175f166-4938-4787-8ae5-9a46ea4fbbaa
[2025-01-28T23:13:49Z INFO  auth::browser_auth::browser_auth_impl] Please continue the authentication process in the default browser
[2025-01-28T23:13:49Z INFO  auth::browser_auth::browser_auth_impl] Listening authentication data on port 45485
[2025-01-28T23:13:49Z INFO  auth::browser_auth::browser_auth_impl] If it hangs, please check the logs at `/tmp/gpcallback.log` for more information
[2025-01-28T23:13:49Z INFO  auth::browser_auth::auth_server] received request, method: GET, url: /1175f166-4938-4787-8ae5-9a46ea4fbbaa
[2025-01-28T23:13:49Z INFO  auth::browser_auth::auth_server] stop the auth server

Environment:

  • OS: Garuda rolling
  • Desktop Environment: GNOME

Additional context
I believe the reason why the connection is not established is either not supplied "host id" value for connection, or Network Mac, or list of installed network adapters, software, or mix of these problems. I had tried to replace HIP Report generator with clean fresh hip report from successful connection, but it didn't helped. Not sure if HIP is to blame for this or if HIP happens at a later stage, but the corporate log-in can't be successfully completed. I'm also using client cert and password for this connection.

I have tried both CLI and GUI version, bought the license, also tried other clients. All of them suffer from some errors and unable to connect. Would be great to have a list of things to try/check/verify. Thanks!
@yuezk
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yuezk commented Jan 31, 2025

@sxiii I'm looking into this. Where is the error reported? In the browser?

Error Code: 53003
"You cannot access this right now"

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@sxiii @yuezk