| Action needed (e.g. new, open, pending reached) | |
| Paused, no action needed right now (e.g. pending) | |
| No action needed any more (e.g. closed, merged) | |
| Immediate action needed (ticket escalated due to an SLA violation) |
| Action needed (e.g. new, open, pending reached) | |
| Paused, no action needed right now (e.g. pending) | |
| No action needed any more (e.g. closed, merged) | |
| Immediate action needed (ticket escalated due to an SLA violation) |