AD-352 Chargeback notification on order

adyenv6backoffice/resources/adyenv6backoffice-backoffice-config.xml

@@ -101,6 +101,17 @@
 		</editorArea:editorArea>
 	</context>
 
-
+	<context merge-by="type" type="CsTicket" component="editor-area">
+		<editorArea:editorArea xmlns:editorArea="http://www.hybris.com/cockpitng/component/editorArea">
+			<editorArea:tab name="hmc.adyen">
+				<editorArea:section name="hmc.adyen.details">
+					<editorArea:attribute qualifier="pspReference"/>
+					<editorArea:attribute qualifier="originalReference"/>
+					<editorArea:attribute qualifier="amount"/>
+					<editorArea:attribute qualifier="currency"/>
+				</editorArea:section>
+			</editorArea:tab>
+		</editorArea:editorArea>
+	</context>
 
 </config>

adyenv6backoffice/resources/adyenv6backoffice-backoffice-labels/labels_en.properties

@@ -23,3 +23,4 @@ hmc.adyen.notifications=Server Notification Settings
 hmc.adyen.api=API Settings
 hmc.adyen.advanced=Advanced Settings
 hmc.adyen.pos=POS settings
+hmc.adyen.details=Details

adyenv6core/extensioninfo.xml

@@ -22,6 +22,7 @@
       <requires-extension name="acceleratorfacades"/>
       <requires-extension name="commercefacades"/>
       <requires-extension name="basecommerce"/>
+      <requires-extension name="ticketsystem"/>
 
       <coremodule generated="true" manager="com.adyen.v6.jalo.Adyenv6coreManager" packageroot="com.adyen.v6"/>
    </extension>

adyenv6core/project.properties

@@ -17,3 +17,10 @@
 
 # Specifies the location of the spring context file putted automatically to the global platform application context.
 adyenv6core.application-context=adyenv6core-spring.xml
+
+adyen.notification.chargeback.tickets.enabled=true
+#value from CsTicketPriority
+adyen.notification.chargeback.tickets.priority=Medium
+#value from CsTicketCategory
+adyen.notification.chargeback.tickets.category=Problem
+adyen.notification.chargeback.tickets.agentGroup=adyenChargebackAgentGroup

adyenv6core/resources/adyenv6core-beans.xml

@@ -121,4 +121,11 @@
         <property name="registrationNumber" type="String"/>
     </bean>
 
+    <bean class="de.hybris.platform.ticketsystem.data.CsTicketParameter">
+        <property name="pspReference" type="String"/>
+        <property name="originalReference" type="String"/>
+        <property name="amount" type="java.math.BigDecimal"/>
+        <property name="currency" type="String"/>
+    </bean>
+
 </beans>

adyenv6core/resources/adyenv6core-items.xml

@@ -49,6 +49,7 @@
         </enumtype>
         <enumtype code="OrderStatus" autocreate="false" generate="true" dynamic="true">
             <value code="PAYMENT_PENDING"/>
+            <value code="CHARGEBACK"/>
         </enumtype>
         <enumtype code="AdyenRegions" dynamic="true">
             <value code="EU"/>
@@ -727,5 +728,22 @@
                 </attribute>
             </attributes>
         </itemtype>
+        <itemtype code="CsTicket" autocreate="false" generate="false">
+            <attributes>
+                <attribute qualifier="pspReference" type="java.lang.String">
+                    <persistence type="property"/>
+                </attribute>
+                <attribute qualifier="originalReference" type="java.lang.String">
+                    <persistence type="property"/>
+                </attribute>
+                <attribute qualifier="amount" type="java.math.BigDecimal">
+                    <persistence type="property"/>
+                </attribute>
+                <attribute qualifier="currency" type="java.lang.String">
+                    <persistence type="property"/>
+                </attribute>
+            </attributes>
+        </itemtype>
+
     </itemtypes>
 </items>

adyenv6core/resources/adyenv6core-spring.xml

@@ -160,6 +160,9 @@
                 <property name="transactionManager" ref="txManager"/>
             </bean>
         </property>
+        <property name="ticketBusinessService" ref="ticketBusinessService"/>
+        <property name="ticketService" ref="ticketService"/>
+        <property name="configurationService" ref="configurationService"/>
     </bean>
 
     <bean id="adyenOrderCancelPaymentServiceAdapter" class="com.adyen.v6.service.AdyenOrderCancelPaymentServiceAdapter">
@@ -316,6 +319,11 @@
         <property name="add" ref="adyenOrderEntryPopulator"/>
     </bean>
 
+    <bean parent="modifyPopulatorList">
+        <property name="list" ref="ticketParameterConverter"/>
+        <property name="add" ref="adyenCsTicketParameterPopulator"/>
+    </bean>
+
     <bean name="adyenCartPopulator" class="com.adyen.v6.populator.CartPopulator" />
 
     <bean name="adyenProductPopulator" class="com.adyen.v6.populator.ProductPopulator" />
@@ -330,6 +338,8 @@
     <bean id="adyenOrderCancelPopulator" parent="defaultOrderCancelPopulator"
           class="com.adyen.v6.populator.AdyenOrderCancelPopulator"/>
 
+    <bean id="adyenCsTicketParameterPopulator" class="com.adyen.v6.populator.AdyenCsTicketParameterPopulator"/>
+
     <alias name="defaultAdyenPartialOrderCancelDenialStrategy"
            alias="adyenPartialOrderCancelDenialStrategy"/>
     <bean id="defaultAdyenPartialOrderCancelDenialStrategy"
@@ -420,6 +430,12 @@
         <property name="adyenNotificationService" ref="adyenNotificationService"/>
     </bean>
 
+    <bean id="chargebackNotificationEventListener" class="com.adyen.v6.listeners.ChargebackNotificationEventListener" parent="abstractEventListener">
+        <property name="modelService" ref="modelService"/>
+        <property name="paymentTransactionRepository" ref="adyenPaymentTransactionRepository"/>
+        <property name="adyenNotificationService" ref="adyenNotificationService"/>
+    </bean>
+
     <bean id="adyenExpressCheckoutFacade" class="com.adyen.v6.facades.impl.DefaultAdyenExpressCheckoutFacade">
         <property name="cartFactory" ref="cartFactory"/>
         <property name="cartService" ref="cartService"/>

adyenv6core/resources/impex/projectdata-chargeback-ticket-usergroup.impex

@@ -0,0 +1,3 @@
+INSERT_UPDATE CsAgentGroup; uid[unique = true]        ; name                         ; locName[lang = en]
+                          ; adyenChargebackAgentGroup ; Adyen Chargeback Agent Group ; Adyen Chargeback Agent Group
+

adyenv6core/resources/localization/adyenv6core-locales_en.properties

@@ -164,4 +164,9 @@ type.AdyenMerchantConfig.adyenMerchantType.name=Adyen merchant account type
 type.AdyenMerchantConfig.adyenMerchantType.description=Type of account - WEB or POS
 
 type.address.taxNumber.name=Company tax number
-type.address.registrationNumber.name=Company registration number
+type.address.registrationNumber.name=Company registration number
+
+type.CsTicket.pspReference.name=PSP Reference
+type.CsTicket.originalReference.name=Original Reference
+type.CsTicket.amount.name=Amount
+type.CsTicket.currency.name=Currency

adyenv6core/src/com/adyen/v6/events/ChargebackEvent.java

@@ -0,0 +1,9 @@
+package com.adyen.v6.events;
+
+import com.adyen.v6.model.AdyenNotificationModel;
+
+public class ChargebackEvent extends AbstractNotificationEvent {
+    public ChargebackEvent(AdyenNotificationModel adyenNotificationModel) {
+        super(adyenNotificationModel);
+    }
+}

adyenv6core/src/com/adyen/v6/events/builder/ChargebackEventBuilder.java

@@ -0,0 +1,13 @@
+package com.adyen.v6.events.builder;
+
+import com.adyen.v6.events.AbstractNotificationEvent;
+import com.adyen.v6.events.ChargebackEvent;
+import com.adyen.v6.events.RefundEvent;
+import com.adyen.v6.model.AdyenNotificationModel;
+
+public class ChargebackEventBuilder extends AbstractNotificationEventBuilder{
+    @Override
+    public AbstractNotificationEvent buildEvent(AdyenNotificationModel adyenNotificationModel) {
+        return new ChargebackEvent(adyenNotificationModel);
+    }
+}

adyenv6core/src/com/adyen/v6/listeners/ChargebackNotificationEventListener.java

@@ -0,0 +1,32 @@
+package com.adyen.v6.listeners;
+
+import com.adyen.v6.events.ChargebackEvent;
+import com.adyen.v6.events.RefundEvent;
+import com.adyen.v6.model.AdyenNotificationModel;
+import org.apache.log4j.Logger;
+
+import java.util.Date;
+
+public class ChargebackNotificationEventListener extends AbstractNotificationEventListener<ChargebackEvent> {
+
+
+    private static final Logger LOG = Logger.getLogger(ChargebackNotificationEventListener.class);
+
+    public ChargebackNotificationEventListener() {
+        super();
+    }
+
+    @Override
+    protected void onEvent(final ChargebackEvent event) {
+        AdyenNotificationModel notificationInfoModel = event.getNotificationRequestItem();
+        try {
+            getAdyenNotificationService().processChargebackEvent(notificationInfoModel);
+            LOG.info("Chargeback notification with PSPReference " + notificationInfoModel.getPspReference() + " was processed");
+            notificationInfoModel.setProcessedAt(new Date());
+            getModelService().save(notificationInfoModel);
+        } catch (Exception e) {
+            logException(notificationInfoModel, e, LOG);
+        }
+    }
+
+}

adyenv6core/src/com/adyen/v6/populator/AdyenCsTicketParameterPopulator.java

@@ -0,0 +1,16 @@
+package com.adyen.v6.populator;
+
+import de.hybris.platform.converters.Populator;
+import de.hybris.platform.servicelayer.dto.converter.ConversionException;
+import de.hybris.platform.ticket.model.CsTicketModel;
+import de.hybris.platform.ticketsystem.data.CsTicketParameter;
+
+public class AdyenCsTicketParameterPopulator implements Populator<CsTicketParameter, CsTicketModel> {
+    @Override
+    public void populate(CsTicketParameter csTicketParameter, CsTicketModel csTicketModel) throws ConversionException {
+        csTicketModel.setPspReference(csTicketParameter.getPspReference());
+        csTicketModel.setOriginalReference(csTicketParameter.getOriginalReference());
+        csTicketModel.setAmount(csTicketParameter.getAmount());
+        csTicketModel.setCurrency(csTicketParameter.getCurrency());
+    }
+}

adyenv6core/src/com/adyen/v6/service/AdyenNotificationService.java

@@ -87,4 +87,10 @@ public interface AdyenNotificationService {
      */
     PaymentTransactionModel processOfferClosedEvent(AdyenNotificationModel notificationItem);
 
+    /**
+     * Process notification with eventCode=CHARGEBACK
+     * @return
+     */
+    void processChargebackEvent(AdyenNotificationModel notificationItem);
+
 }

adyenv6core/src/com/adyen/v6/service/DefaultAdyenNotificationService.java

@@ -38,21 +38,38 @@
 import de.hybris.platform.payment.enums.PaymentTransactionType;
 import de.hybris.platform.payment.model.PaymentTransactionEntryModel;
 import de.hybris.platform.payment.model.PaymentTransactionModel;
+import de.hybris.platform.sap.productconfig.runtime.interf.impl.CsticParameter;
+import de.hybris.platform.servicelayer.config.ConfigurationService;
 import de.hybris.platform.servicelayer.model.ModelService;
 import de.hybris.platform.servicelayer.session.SessionService;
+import de.hybris.platform.ticket.enums.CsTicketCategory;
+import de.hybris.platform.ticket.enums.CsTicketPriority;
+import de.hybris.platform.ticket.jalo.CsTicket;
+import de.hybris.platform.ticket.model.CsAgentGroupModel;
+import de.hybris.platform.ticket.model.CsTicketModel;
+import de.hybris.platform.ticket.service.TicketBusinessService;
+import de.hybris.platform.ticket.service.TicketService;
+import de.hybris.platform.ticketsystem.data.CsTicketParameter;
 import org.apache.commons.lang3.BooleanUtils;
 import org.apache.log4j.Logger;
 import org.springframework.transaction.support.TransactionOperations;
 
 import java.io.IOException;
 import java.util.Date;
+import java.util.Optional;
 import java.util.UUID;
 
 public class DefaultAdyenNotificationService implements AdyenNotificationService {
     public static final String PAYMENT_TRANSACTION_MODEL_IS_NULL_FOR_NOTIFICATION = "PaymentTransactionModel is null for notification: ";
     public static final String ORDER_WITH_ORDER_CODE = "Order with orderCode: ";
     public static final String CAUSE_AN_EXCEPTION = " cause an exception. \n";
     public static final String EXCEPTION_DURING_PROCESSING_NOTIFICATION = "Exception during processing notification: ";
+
+    private static final String CHARGEBACK_TICKETS_ENABLED="adyen.notification.chargeback.tickets.enabled";
+    private static final String CHARGEBACK_TICKETS_PRIORITY="adyen.notification.chargeback.tickets.priority";
+    private static final String CHARGEBACK_TICKETS_CATEGORY="adyen.notification.chargeback.tickets.category";
+    private static final String CHARGEBACK_TICKETS_AGENT_GROUP="adyen.notification.chargeback.tickets.agentGroup";
+
     private ModelService modelService;
     private AdyenTransactionService adyenTransactionService;
     private AdyenBusinessProcessService adyenBusinessProcessService;
@@ -62,6 +79,9 @@ public class DefaultAdyenNotificationService implements AdyenNotificationService
     private CommercePlaceOrderStrategy commercePlaceOrderStrategy;
     private SessionService sessionService;
     private TransactionOperations transactionTemplate;
+    private TicketBusinessService ticketBusinessService;
+    private TicketService ticketService;
+    private ConfigurationService configurationService;
 
 
     private static final Logger LOG = Logger.getLogger(DefaultAdyenNotificationService.class);
@@ -289,6 +309,63 @@ public PaymentTransactionModel processOfferClosedEvent(AdyenNotificationModel no
         }
     }
 
+    @Override
+    public void processChargebackEvent(AdyenNotificationModel notificationItemModel) {
+        String orderCode = notificationItemModel.getMerchantReference();
+        if (BooleanUtils.isFalse(notificationItemModel.getSuccess())) {
+            LOG.error("Order " + orderCode + " received unexpected CHARGEBACK event with success=false");
+        }
+
+        OrderModel orderModel = orderRepository.getOrderModel(orderCode);
+        if (orderModel == null) {
+            LOG.error("Order " + orderCode + " was not found, skipping CHARGEBACK event...");
+            return;
+        }
+
+        orderModel.setStatus(OrderStatus.CHARGEBACK);
+        orderModel.setStatusInfo("Adyen CHARGEBACK: " + notificationItemModel.getPspReference());
+        getModelService().save(orderModel);
+
+        boolean ticketsEnabled = configurationService.getConfiguration().getBoolean(CHARGEBACK_TICKETS_ENABLED, false);
+
+        if (ticketsEnabled) {
+            createChargebackTicket(notificationItemModel, orderModel);
+        }
+    }
+
+    private void createChargebackTicket(AdyenNotificationModel notificationItemModel, OrderModel orderModel) {
+        String priorityString = configurationService.getConfiguration().getString(CHARGEBACK_TICKETS_PRIORITY);
+        String categoryString = configurationService.getConfiguration().getString(CHARGEBACK_TICKETS_CATEGORY);
+        String agentGroupString = configurationService.getConfiguration().getString(CHARGEBACK_TICKETS_AGENT_GROUP);
+
+        CsTicketPriority priority = CsTicketPriority.valueOf(priorityString);
+        CsTicketCategory category = CsTicketCategory.valueOf(categoryString);
+
+        Optional<CsAgentGroupModel> adyenAgentGroup = ticketService.getAgentGroups().stream()
+                .filter(agentGroup -> agentGroup.getUid().equals(agentGroupString))
+                .findFirst();
+
+        CsTicketParameter ticketParameter = new CsTicketParameter();
+        ticketParameter.setAssociatedTo(orderModel);
+        ticketParameter.setCustomer(orderModel.getUser());
+        ticketParameter.setHeadline("Adyen CHARGEBACK " + notificationItemModel.getPspReference());
+        ticketParameter.setCreationNotes("Adyen CHARGEBACK " + notificationItemModel.getPspReference());
+        ticketParameter.setPriority(priority);
+        ticketParameter.setCategory(category);
+        ticketParameter.setPspReference(notificationItemModel.getPspReference());
+        ticketParameter.setOriginalReference(notificationItemModel.getOriginalReference());
+        ticketParameter.setAmount(notificationItemModel.getAmountValue());
+        ticketParameter.setCurrency(notificationItemModel.getAmountCurrency());
+
+        if (adyenAgentGroup.isPresent()) {
+            ticketParameter.setAssignedGroup(adyenAgentGroup.get());
+        } else {
+            LOG.warn("Agent group for chargeback notification ticket not defined");
+        }
+
+        ticketBusinessService.createTicket(ticketParameter);
+    }
+
     protected boolean isTransactionAuthorized(final PaymentTransactionModel paymentTransactionModel) {
         for (final PaymentTransactionEntryModel entry : paymentTransactionModel.getEntries()) {
             if (entry.getType().equals(PaymentTransactionType.AUTHORIZATION)
@@ -431,4 +508,16 @@ public void setSessionService(SessionService sessionService) {
     public void setTransactionTemplate(TransactionOperations transactionTemplate) {
         this.transactionTemplate = transactionTemplate;
     }
+
+    public void setTicketBusinessService(TicketBusinessService ticketBusinessService) {
+        this.ticketBusinessService = ticketBusinessService;
+    }
+
+    public void setTicketService(TicketService ticketService) {
+        this.ticketService = ticketService;
+    }
+
+    public void setConfigurationService(ConfigurationService configurationService) {
+        this.configurationService = configurationService;
+    }
 }

adyenv6notificationv2/src/com/adyen/v6/service/DefaultAdyenNotificationV2Service.java

@@ -29,6 +29,7 @@ public class DefaultAdyenNotificationV2Service implements AdyenNotificationV2Ser
         eventTemplateMap.put(NotificationRequestItem.EVENT_CODE_CAPTURE, new CaptureEventBuilder());
         eventTemplateMap.put(NotificationRequestItem.EVENT_CODE_OFFER_CLOSED, new OfferClosedEventBuilder());
         eventTemplateMap.put(NotificationRequestItem.EVENT_CODE_REFUND, new RefundEventBuilder());
+        eventTemplateMap.put(NotificationRequestItem.EVENT_CODE_CHARGEBACK, new ChargebackEventBuilder());
     }
 
     @Override