fix: Erro na criação de conversation quando já existe uma conversation de outro inbox para o mesmo usuário

[victoreduardo]

Objetivo:

Ao buscar pela conversa do contato, é retornado todas as conversas de todos os inbox (o endpoint não permite filtrar pelo inbox), retornando conversas de outro inbox. O problema ocorre quando há uma conversa para o Usuario1 no InboxA, e um novo canal é adicionado no CW (inbox) onde o mesmo contato (Usuario1) também existe.

Com isso, contactConversations.payload existe e há um registro (porém do inbox errado). Ao filtrar pelo inbox na linha 704, não há conversation, gerando um erro. A conversation que existe no payload é de outro inbox.

Assim, é preciso filtrar o contactConversations.payload antes de realizar a operação, garantindo que, caso não exista, a conversation será criada, como esperado.

Mudanças:

• Define inboxConversation a partir das conversas do usuário e filtrando por inbox.
• Move inboxConversation (anteriormente dentro do condicional) para fora, verificando se o inbox correto realmente existe, ao invés de verificar TODOS os inboxes retornados.

Summary by Sourcery

Fix conversation retrieval logic in Chatwoot service to correctly handle conversations across different inboxes for the same contact

Bug Fixes:

• Correctly filter conversations by specific inbox to prevent errors when multiple conversations exist for the same contact
• Ensure conversation retrieval works correctly when a contact exists in multiple inboxes

Enhancements:

• Improved conversation filtering logic to find the correct conversation in the specific inbox
• Simplified conversation lookup and status handling

[sourcery-ai]

Reviewer's Guide

This pull request modifies the conversation retrieval logic to filter conversations by the specific inbox ID before checking for existence and processing. This prevents errors that occurred when a contact had conversations in other inboxes but not the target one.

Sequence Diagram for Updated Conversation Retrieval Logic

sequenceDiagram
    participant Caller
    participant Svc as ChatwootService
    participant API as ChatwootAPIClient
    participant Cache

    Caller->>Svc: Request conversation for contact in specific inbox (filterInbox)
    Svc->>API: Get conversations for contact (all inboxes)
    API-->>Svc: Returns contactConversations.payload
    Svc->>Svc: inboxConversation = Filter payload by filterInbox.id
    alt inboxConversation exists
        Svc->>Svc: Potentially toggle status via API if needed
        Svc->>Cache: Set inboxConversation.id
        Svc-->>Caller: Return existing inboxConversation.id
    else inboxConversation does NOT exist
        Svc->>API: Create new conversation for filterInbox
        API-->>Svc: New conversation details
        Svc->>Cache: Set new conversation ID
        Svc-->>Caller: Return new conversation ID
    end

Loading

File-Level Changes

Change	Details	Files
Pre-filter conversations by the target inbox ID.	Filter contactConversations.payload by filterInbox.id to define inboxConversation upfront. Change the main conditional from checking contactConversations.payload.length to checking if inboxConversation exists. Refactor internal logic to use the pre-filtered inboxConversation directly, removing redundant finds. Adjust logging messages to reflect the use of inboxConversation.	src/api/integrations/chatbot/chatwoot/services/chatwoot.service.ts

Possibly linked issues

• #0: PR fixes the TypeError in createConversation by correctly filtering user conversations by inbox.

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