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423 changes: 422 additions & 1 deletion content/301.md

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Expand Up @@ -160,7 +160,6 @@ Ok, so we have everything almost ready to go to launch the survey to users, but
If you are not familiar with the PRA — the Paperwork Reduction Act — and how that impacts research efforts, I highly recommend you check out the resources we’re dropping in the chat.

- [https://pra.digital.gov/about/](https://pra.digital.gov/about/)
- [https://digital.gov/resources/paperwork-reduction-act-fast-track-process/](https://digital.gov/resources/paperwork-reduction-act-fast-track-process/)

We don’t have time in this session to dive into all the requirements surrounding the PRA (plus, I’m not a lawyer), but generally speaking, you should know that it doesn’t have to be scary. Our experience with it was actually pretty good!

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Expand Up @@ -28,7 +28,7 @@ This is only the beginning, however, and we hope the plays will quickly expand a

## How was the playbook developed?

The U.S. Public Participation Playbook was created in an unprecedented collaboration of seventy federal managers from more than three dozen federal programs with more than a dozen citizen engagement experts from organizations including the OpenGov Foundation, the National Coalition for Dialogue & Deliberation, World Bank, Deliberative Democracy Consortium and the Sunlight Foundation. It was created in [an open, transparent process](https://www.digitalgov.gov/2014/12/17/3rd-u-s-public-participation-playbook-draft-released-this-month/) that included three public comment periods.
The U.S. Public Participation Playbook was created in an unprecedented collaboration of seventy federal managers from more than three dozen federal programs with more than a dozen citizen engagement experts from organizations including the OpenGov Foundation, the National Coalition for Dialogue & Deliberation, World Bank, Deliberative Democracy Consortium and the Sunlight Foundation. It was created in an open, transparent process that included three public comment periods.

While the playbook was developed for federal managers to use initially, we see immediate benefit in expanding and enriching the content with the perspectives and experiences of all levels of public service, both offline and digital — we invite you to help achieve this.

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4 changes: 0 additions & 4 deletions content/guides/public-participation/design-participation.md
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- The Union of Concerned Scientists released a scorecard on how agencies allow employees to communicate with the public. USGS received a B+, but [updated its public documentation to address suggested improvements within four hours](http://blog.ucsusa.org/four-hours-after-ucs-report-release-united-states-geological-survey-takes-a-step-forward "updated its public documentation to address suggested improvements within four hours").
- Federal Student Aid’s [#AskFAFSA](https://hackpad.com/ep/search/?q=%23AskFAFSA&via=DPNf4spU2nK "#AskFAFSA campaign") campaign sets up monthly office hours for stakeholders to ask questions about student aid via Twitter. This is often faster than asking questions via telephone, and anyone following the hashtag can benefit from the answers. A recap of each session is posted the next day on [Storify](https://storify.com/FAFSA "Storify").

### Resources

- [DigitalGov Search](https://www.digitalgov.gov/2014/09/24/the-federal-register-improving-visitors-search-experience-on-agency-websites/ "DigitalGov Search") seeks to provide immediate answers to the public’s search questions. In addition to Federal Register documents, it also incorporates results from other specialized government websites and social media accounts.

## Play 9: Encourage community building through responsive outreach

Community development and outreach involves communication among community stakeholders, partner organizations, research centers, and government agencies. Goals include communicating reliable information about federal programs and policies, including addressing complaints; obtaining public feedback about the impact of government activities; fostering conversations and incorporating feedback into the policymaking process; and strengthening the channels of communication between communities, the government, and public/private sectors.
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- [Govcode](http://www.govcode.org/ "Govcode") is a website that features government open source projects. Open source projects that utilize the ‘help wanted’ tag proactively solicit contributions from the public on government technology projects.
- [Public Participation in Government Web Design](https://www.digitalgov.gov/event/designing-in-the-open-public-participation-in-government-web-design/ "Public Participation in Government Web Design"): The Data.gov team integrated feedback from virtual, online, face to face testing, and social media platforms to dramatically change the site design in response to customer needs.
- [Web Design Changes? Let the Metrics be Your Guide](https://www.digitalgov.gov/2014/10/23/web-design-changes-let-the-metrics-be-your-guide/ "Web Design Changes? Let the Metrics be Your Guide") NASA metrics showed that mobile use of NASA.gov initially outpaced desktop use, confirming their decision to change to a mobile-first design.
- [Government CX: Finding the Metrics That Matter](https://www.digitalgov.gov/2014/01/13/government-cx-finding-the-metrics-that-matter/ "Government CX: Finding the Metrics That Matter") The Export-Import Bank measures transaction processing times and ease of use to create the best experience for their stakeholders.
- [Analyzing Who’s Using your Agency’s Data with FOIA requests](https://www.digitalgov.gov/2014/12/19/whos-using-your-agencys-data/ "Analyzing Who’s Using your Agency’s Data with FOIA requests") GSA’s Open Data Point of Contact reached out to the agency FOIA office to survey FOIA requesters on how they used requested information to get a better sense of the data demands of the public.

### Resources

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1 change: 1 addition & 0 deletions content/news/2014/01/2014-01-02-fccs-speed-test-app.md
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Expand Up @@ -6,6 +6,7 @@ summary: 'Feeling the need for [more] speed? Well, so is the mobile team at the
topics:
- software-engineering
- mobile
expirydate: 2025-01-01
---

{{< legacy-img src="2014/01/FCC-Speed-Test-Android-Apps-on-Google-Play-2013-12-12-16-31-27.jpg" alt="FCC-Speed-Test-Android-Apps-on-Google-Play-2013-12-12-16-31-27" >}}**Feeling the need for [more] speed?** Well, so is the mobile team at the [Federal Communications Commission](http://www.fcc.gov/).
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topics:
- mobile
- emerging-tech
expirydate: 2025-01-01
---

[{{< legacy-img src="2014/01/smartphones.jpg" alt="smartphones" >}}](https://s3.amazonaws.com/digitalgov/_legacy-img/2014/01/smartphones.jpg)A [recent article in Mobile Marketing Watch](http://www.mobilemarketingwatch.com/which-feature-will-1-billion-smartphones-offer-by-2016-37526/?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+MobileMarketingWatch+%28Mobile+Marketing+Watch%29) suggested location-based sensor fusion would be featured on a billion mobile devices in 2016. Last year [Mary Meeker said in 2013 that mobile](https://howtomobile.apps.gov/2013/06/04/trends-on-tuesday-mary-meekers-internet-trends-report/) would be wearable, sharable, drivable and flyable. We&#8217;ve gathered some other projections for the future functionality of mobile devices;
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Expand Up @@ -5,6 +5,7 @@ title: Energy.gov goes Responsive
summary: ' Did this week&#8217;s polar vortex wreak havoc on your heating and cooling system? Maybe now you&#8217;re in the hunt for a new furnace or looking for more efficient ways to'
topics:
- mobile
expirydate: 2025-01-01
---

{{< legacy-img src="2014/01/EnergyGovscreenshot.jpg" alt="The newly redesigned Energy.gov website uses responsive design features that offer any smartphone, tablet or desktop user an optimal online experience." >}}
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- analytics
- user-experience
- contact-centers
expirydate: 2025-01-01
---

{{< legacy-img src="2014/04/250-x-188-women-working-in-call-center-diego-cervo-iStock-Thinkstock-119850328.jpg" alt="Women working in call center" caption="" >}}
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- jherman
topics:
- social-media
expirydate: 2025-01-01
---

[<img class="aligncenter size-full wp-image-105172" alt="Three astronauts floating in a space capsule." src="https://s3.amazonaws.com/digitalgov/_legacy-img/2014/01/Best-of-1.jpg" width="569" height="346" />](https://s3.amazonaws.com/digitalgov/_legacy-img/2014/01/Best-of-1.jpg)It was a very good year, as Frank Sinatra sang, in the field of social media for the federal government. Advances were made not only in the technologies applied by agencies, but also the policies and strategies that unlock their potential to improve services and reduce costs. I’d like to share with you just some of the programs that made 2013 a very good year for the <a title="Advancing Forward: Best of Social Media in 2013 and Beyond" href="https://digital.gov/2014/01/10/advancing-forward-best-of-social-media-in-2013-and-beyond/" target="_blank"><strong>SocialGov community</strong></a>, what the challenges are that we’ll face in the coming year, and also give you insight into what to expect in 2014 as we overcome those emerging challenges together with you.
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- tammi-marcoullier
topics:
- challenges-and-prize-competitions
expirydate: 2025-01-01
---

[{{< legacy-img src="2014/01/top-coder-250x190.jpg" alt="People working on computers in an informal lounge like area at the Top Coder Event." >}}](https://s3.amazonaws.com/digitalgov/_legacy-img/2014/01/top-coder.jpg)
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- user-experience
- customer-experience
- contact-centers
expirydate: 2025-01-01
---

{{< legacy-img src="2014/01/600-x-405-Headset-with-a-microphone-VitalyEdush-iStock-Thinkstock-178719336.jpg" alt="Headset with a microphone" caption="" >}}
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- jherman
topics:
- social-media
expirydate: 2025-01-01
---

[{{< legacy-img src="2014/01/social-media-button-250x113.jpg" alt="Keyboard key saying social media." >}}](https://s3.amazonaws.com/digitalgov/_legacy-img/2014/01/social-media-button.jpg)The difference between only distributing an online press release and opening up the benefits from a blogging community can be found in how your agency encourages and manages comments and engagement. An easily-referenced comment policy lets authors and contributors know what your agency’s guidelines are in order to maintain an open, safe collaboration space.
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Expand Up @@ -9,6 +9,7 @@ topics:
- software-engineering
- mobile
- open-data
expirydate: 2025-01-01
---

We’ve written a few times about the changes that we’ve been working on for Data.gov to make it easier for users to find, understand, and use government data. Today you’ll notice even more changes to Data.gov – here’s a quick rundown of some of the main changes you’ll see, and why.{{< legacy-img src="2014/01/data.gov-7_NEW.jpg" alt="Two smartphones showing the old Data.gov looking like a a shrunken desktop version, next to the new Data.gov look, showing a welcome message that fills the screen" >}}
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topics:
- product-and-project-management
- customer-experience
expirydate: 2025-01-01
---

{{< legacy-img src="2014/04/250-x-165-Group-of-Business-People-in-Office-Building-data-statistics-metrics-on-tablet-Robert-Churchill-iStock-Thinkstock-469780051.jpg" alt="Group of Business People in an Office Building, with statistical data seen on a tablet in the foreground" caption="" >}}
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- mobile
- social-media
- emerging-tech
expirydate: 2025-01-01
---

[{{< legacy-img src="2014/01/infographic-319x300.jpg" alt="Infographic by Wefi on the future of mobile data use" >}}](https://s3.amazonaws.com/digitalgov/_legacy-img/2014/01/infographic.jpg)This infographic from [Light Reading](http://www.lightreading.com/document.asp?doc_id=705440) addresses recent trends in mobile data use. We are struck by how much data was transferred via a WiFi connection vs. cellular. People are using WiFi connections way more than cellular ones.
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- crowdsourcing-and-citizen-science
- mobile
- social-media
expirydate: 2025-01-01
---

The [Federal Emergency Management Agency](http://www.fema.gov) (FEMA) is taking the well-known slogan, &#8220;See something, say something,&#8221;__ to the crowd. Consider it more &#8220;See something, submit something.&#8221;
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topics:
- mobile
- user-experience
expirydate: 2025-01-01
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[<img class="alignright size-full wp-image-99122" alt="MobileGov innovators huddled around laptops at a coffee shop." src="https://s3.amazonaws.com/digitalgov/_legacy-img/2013/09/MobileGovWikithon2013-06-17.png" width="436" height="322" />](https://s3.amazonaws.com/digitalgov/_legacy-img/2013/09/MobileGovWikithon2013-06-17.png)In September 2013, the Mobile Gov Community of Practice released [user experience guidelines and recommendations]({{< ref "2013-09-18-making-mobile-gov-user-experience-recommendations.md" >}} "Making Mobile Gov: User Experience Recommendations") for federal agencies to use in order to create good mobile user experiences. This article highlights private sector and government resources and tools to assist agencies in implementing those user experience guidelines.
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- mobile
- social-media
- emerging-tech
expirydate: 2025-01-01
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[{{< legacy-img src="2013/12/mobile-devices-testing-app.jpeg" alt="Many smartphones and tablets on a table displaying the same app." >}}](https://s3.amazonaws.com/digitalgov/_legacy-img/2013/12/mobile-devices-testing-app.jpeg)According to the [IBM Digital Analytics Benchmark report](http://www-01.ibm.com/software/marketing-solutions/benchmark-hub/), overall 4th quarter online sales were up 10.3% year over year. Here were some of the key drivers:
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- product-and-project-management
- content-strategy
- social-media
expirydate: 2025-01-01
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<div>
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Expand Up @@ -5,6 +5,7 @@ title: Rail Crossing Locator App from DOT
summary: ' Mobile apps have the power to grant us access to data beyond our expectations, help us get things done easily and quickly, and have some fun, too. But what about apps that can potentially increase our personal and the greater public safety in our neighborhoods and'
topics:
- mobile
expirydate: 2025-01-01
---

{{< legacy-img src="2014/11/600-x-500-FRA-DOT-Rail-Crossing-Locator-iPhone-app.jpg" alt="Department of Transportation Rail Crossing App Screenshots" >}}
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topics:
- social-media
- communication
expirydate: 2025-01-01
---

On January 16th, the [Federal Communicators Network](http://fedcommnetwork.blogspot.com/) gathered at the National Archives and Records Administration (NARA). The topic of the day was **Driving Employee Engagement through a Social Intranet**, and Kelly Osborn, NARA&#8217;s community manager for the Internal Collaboration Network (ICN) was the expert speaker. Kelly has been the driving force behind the project from the very beginning and gave a talk full of helpful tips, best practices, and insightful anecdotes on setting up the intranet at NARA. If you missed the presentation, we&#8217;ve compiled this TOP 10 list of moments from Kelly&#8217;s presentation.
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- rflagg
topics:
- product-and-project-management
expirydate: 2025-01-01
---

[{{< legacy-img src="2014/02/Digital-Content-Venn-Diagram.jpg" alt="Venn diagram highlighting what your digital content should include." >}}](https://s3.amazonaws.com/digitalgov/_legacy-img/2014/02/Digital-Content-Venn-Diagram.jpg)Digital Marketing Evangelist and analytics expert Avinash Kaushik recently published a fascinating article on [Six Visual Solutions To Complex Digital Marketing/Analytics Challenges](http://www.kaushik.net/avinash/six-visual-digital-marketing-analytics-strategic-solutions/). The article is especially relevant to government organizations, because it talks about the importance of dynamic vs. static content. Government agencies tend to have a LOT of static content on our websites&#8230; but once someone has read an article on your site, will they ever come back? How can we draw in new readers, and re-engage past visitors to return? How can we bring new life to older, evergreen content?
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- product-and-project-management
- social-media
expirydate: 2025-01-01
---

A recent **FedTech Magazine** article asked, [When There Are No Barriers to Technology, How Can the Government Innovate?](http://www.fedtechmagazine.com/article/2014/01/when-there-are-no-barriers-technology-how-can-government-innovate), we thought we'd take up the challenge and let you know how government uses innovations from digital communities to grow a social media education and training program that provides more opportunities than ever for agencies to share, learn and measurably improve our programs for citizens.
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- mobile
- social-media
- emerging-tech
expirydate: 2025-01-01
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[{{< legacy-img src="2014/01/email-1005x1024.jpg" alt="Email icon" >}}](https://s3.amazonaws.com/digitalgov/_legacy-img/2014/01/email-1005x1024.jpg)While composing email on mobile phones is still a tricky feat, email reading is quickly shifting away from the desktop.
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- application-programming-interface
- mobile
- open-source
expirydate: 2025-01-01
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So: You decided to purchase a car that takes advantage of more environmentally friendly fuel. Congratulations! Now, you need to find a place to fill the tank that offers more than just regular gas.
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topics:
- design
- mobile
expirydate: 2025-01-01
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<p>
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- jherman
topics:
- social-media
expirydate: 2025-01-01
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[{{< legacy-img src="2014/02/National-Zoo-Panda.jpg" alt="Hands holding the National Zoo's baby panda on a table. Photo: National Zoo." >}}](https://s3.amazonaws.com/digitalgov/_legacy-img/2014/02/National-Zoo-Panda.jpg)Federal agencies continue to look for better ways to combine the benefits of online engagement and in-person action &#8212;
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- mobile
- research
- user-experience
expirydate: 2025-01-01
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{{< legacy-img-right src="2014/02/UX-Summit-Crowd-Image-250x137.jpg" alt="Audience in chairs at the UX Summit" >}}
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- tlowden
topics:
- challenges-and-prize-competitions
expirydate: 2025-01-01
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[{{< legacy-img src="2014/02/My-Money-App-Up-250x212.png" alt="A winner of the My Money App Up challenge, Centz is a mobile application that helps users make sense of their student loans and earn cents while doing it." >}}](https://s3.amazonaws.com/digitalgov/_legacy-img/2014/02/My-Money-App-Up.png)
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- mobile
- emerging-tech
- user-experience
expirydate: 2025-01-01
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Mobile first means more than just focusing on text content; it’s also includes considering visual content as important element of the user experience.
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- social-media
- terms-of-service

expirydate: 2025-01-01
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{{< legacy-img-right src="2013/07/social-media-button1-250x113.jpg" alt="Computer key that says social media in blue" >}}
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topics:
- product-and-project-management
- innovation
expirydate: 2025-01-01
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_[<img class="alignright wp-image-127002" alt="Two and three quarter's rows of small circles with a headshot in them, 31 faces in all." src="https://s3.amazonaws.com/digitalgov/_legacy-img/2014/02/HHS-IDEA-Lab-people.png" width="450" height="172" />](https://s3.amazonaws.com/digitalgov/_legacy-img/2014/02/HHS-IDEA-Lab-people.png)This post was originally published on the IDEA Lab blog by Read Holman, HHS Innovation Advisor to the Chief Technology Officer and an Intrapreneur working in the HHS IDEA Lab._
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