Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

created 2 new measures for SLA #37

Open
wants to merge 1 commit into
base: master
Choose a base branch
from
Open

created 2 new measures for SLA #37

Changes from all commits
Commits
Show all changes
1 commit
Select commit
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
22 changes: 22 additions & 0 deletions ticket_metrics.view.lkml
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -650,6 +650,28 @@ view: ticket_metrics {
sql: ${reply_time_coalesced_with_first_resolution_time_in_minutes__calendar}/60 ;;
}

measure: count_within_first_reply_time_4_hour_sla {
label: "Count Within First Reply Time 4 Hour SLA"
type: count
drill_fields: [default*]

filters: {
field: reply_time_in_hours__calendar_meet_4_hour_SLA
value: "Yes"
}
}

measure: count_within_full_resolution_time_48_hour_sla {
label: "Count Within Full Resolution Time 48 Hour SLA"
type: count
drill_fields: [default*]

filters: {
field: full_resolution_time_in_minutes__calendar_less_than_48_hours
value: "Yes"
}
}

set: default {
fields: [
id,
Expand Down