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Fix initial ingestion failing due to Intercom API timeouts #1044

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Fix initial ingestion failing due to Intercom API timeouts #1044

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e17b63c
Reduce the number of conversations fetched per search API call pages
spastorelli Nov 6, 2025
a5d1cd3
Remove logs added for debugging
spastorelli Nov 6, 2025
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14 changes: 8 additions & 6 deletions integrations/intercom-conversations/src/conversations.ts
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Original file line number Diff line number Diff line change
Expand Up @@ -20,10 +20,14 @@ export async function ingestLastClosedIntercomConversations(context: IntercomRun
const intercomClient = await getIntercomClient(context);

let pageIndex = 0;
const perPage = 100;
const maxPages = 7; // Keep under ~1000 subrequest limit. Calc: 7 pages * 100 items ≈ 700 detail calls + 7 search page calls ≈ ~707 Intercom calls (+7 GitBook ingests ≈ ~714 total).
const perPage = 50;
const maxPages = 14; // 14 pages * 50 items ≈ 14 search page calls.
let totalConvsToIngest = 0;

logger.info(
`Conversation ingestion started. A maximum of ${maxPages * perPage} conversations will be processed.`,
);

let page = await intercomClient.conversations.search(
{
query: {
Expand All @@ -44,10 +48,6 @@ export async function ingestLastClosedIntercomConversations(context: IntercomRun
},
);

logger.info(
`Conversation ingestion started. A maximum of ${maxPages * perPage} conversations will be processed.`,
);

const tasks: Array<IntercomIntegrationTask> = [];
while (pageIndex < maxPages) {
pageIndex += 1;
Expand All @@ -70,6 +70,8 @@ export async function ingestLastClosedIntercomConversations(context: IntercomRun
page = await page.getNextPage();
}

logger.info(`Queuing ${tasks.length} tasks to ingest intercom closed conversations...`);

await pMap(tasks, async (task) => queueIntercomIntegrationTask(context, task), {
concurrency: 3,
});
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