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@@ -8,14 +8,14 @@ metadata: | |
ms.service: powerbi | ||
ms.subservice: pbi-explore | ||
ms.topic: troubleshooting | ||
ms.date: 07/09/2024 | ||
ms.date: 09/09/2024 | ||
LocalizationGroup: Share your work | ||
|
||
title: Frequently asked questions about Troubleshooting Power BI subscriptions | ||
summary: | | ||
Here are some common issues that may come up when you're subscribing yourself or others to a dashboard or report. Also refer to the Considerations and Limitations section in [Subscribe to reports and dashboards](end-user-subscribe.md#considerations-and-limitations) | ||
If you encounter a scenario that isn't listed below, and it's causing you issues, you can ask for further assistance on the [community site](https://community.powerbi.com/), or you can create a [support ticket](https://powerbi.microsoft.com/support/). | ||
If you encounter a scenario that isn't listed here, and it's causing you issues, you can ask for further assistance on the [community site](https://community.powerbi.com/), or you can create a [support ticket](https://powerbi.microsoft.com/support/). | ||
sections: | ||
|
@@ -28,21 +28,26 @@ sections: | |
### Contact your Power BI administrator or IT help desk | ||
- If you can’t use the subscription feature, contact your Power BI administrator, or IT help desk. Your organization may have disabled this feature, generally or specifically for external users, or a maximum subscriber limit may have been reached. | ||
- If you can’t use the subscription feature, contact your Power BI administrator, or IT help desk. Your organization might disable this feature, generally or specifically for external users, or a maximum subscriber limit might be reached. | ||
- Your organization may configure certain settings in Microsoft Entra ID that limit the ability to use email subscriptions in Power BI. These limitations include, but aren't limited to, having multifactor authentication or IP range restrictions when accessing resources. | ||
### You're an internal guest user. | ||
You have an account in the organization's Microsoft Entra directory, but you only have guest-level access in that organization. | ||
### You reached the maximum of 24 subscriptions | ||
### You've reached the maximum of 24 subscriptions | ||
There's a limit of 24 subscriptions per Power BI report or dashboard. You can provide unique recipients, times, and frequencies for each subscription. Paginated reports don't have this limit. | ||
- question: | | ||
I’ve stopped receiving a subscription | ||
I stopped receiving a subscription | ||
answer: | | ||
I've set up a subscription but am not receiving the subscription emails. | ||
I set up a subscription but am not receiving the subscription emails. | ||
### Account or license issues | ||
A subscription will end if the Power BI Pro or Premium Per User (PPU) license expires, the report or dashboard is deleted by the owner, or the user account used to create the subscription is deleted. | ||
A subscription ends if the Power BI Pro or Premium Per User (PPU) license expires, the report or dashboard is deleted by the owner, or the user account used to create the subscription is deleted. | ||
### Email issues | ||
- To avoid subscription emails going to your spam folder, add the Power BI email alias ([email protected]) to your contacts. If you're using Microsoft Outlook, right-click the alias and select **Add to Outlook contacts**. | ||
|
@@ -51,11 +56,11 @@ sections: | |
- Make sure that your User Principal Name (UPN) can receive emails. | ||
- Though you have a Power BI Pro or Premium Per User (PPU) license, you may not have a Microsoft Exchange license. If not, your Microsoft Entra account may not have an email, or alternate email address specified. In this case, though the subscription appears to go out, you never receive a copy. If your Power BI admin assigns an email address, Power BI will synchronize the update the next time you sign in, and use that email address for the subscription. | ||
- Though you have a Power BI Pro or Premium Per User (PPU) license, you may not have a Microsoft Exchange license. If not, your Microsoft Entra account might not have an email, or alternate email address specified. In this case, though the subscription appears to go out, you never receive a copy. If your Power BI admin assigns an email address, Power BI synchronizes the update the next time you sign in, and uses that email address for the subscription. | ||
- If you have an alternate email address but no primary, Power BI uses that to deliver the subscription. | ||
### Admin portal settings | ||
- If your admin has enabled the tenant setting for **Block Public Internet Access**, then email subscriptions with full report attachment (FRA) or report preview aren't delivered. | ||
- If your admin enables the tenant setting for **Block Public Internet Access**, then email subscriptions with full report attachment (FRA) or report preview aren't delivered. | ||
- question: | | ||
The links in my email subscription no longer work | ||
|
@@ -100,14 +105,14 @@ sections: | |
I'm not receiving subscription emails each time my data refreshes. | ||
### Check the **Frequency** setting for your subscription | ||
Subscriptions set to **After Data Refresh** for the report or dashboard will only send an email after the first scheduled refresh on that day. | ||
Subscriptions set to **After Data Refresh** for the report or dashboard only send an email after the first scheduled refresh on that day. | ||
### Your data uses a live connection | ||
For your reports with live connections, for example a live connection to Analysis Services, Power BI checks the Analysis Services instance for changes. If you have the subscription set to run after data refreshes, it will run the first time the Power BI service detects a change in your on-premises model. Power BI checks every hour for a change in the Analysis Services data model, to determine when to send the subscription. | ||
For your reports with live connections, for example, a live connection to Analysis Services, Power BI checks the Analysis Services instance for changes. If you have the subscription set to run after data refreshes, it runs the first time the Power BI service detects a change in your on-premises model. Power BI checks every hour for a change in the Analysis Services data model, to determine when to send the subscription. | ||
### I'm not getting subscription emails because my data isn't refreshing | ||
You are able to refresh the report page but not the dataset. Only the dataset owner can manually refresh a dataset. To look up the owner name of the underlying dataset(s), open the report and select the dropdown from the menu bar. | ||
You are able to refresh the report page but not the dataset. Only the dataset owner can manually refresh a dataset. To look up the owner name of the underlying datasets, open the report and select the dropdown from the menu bar. | ||
 | ||
|
@@ -120,10 +125,10 @@ sections: | |
- question: | | ||
I get an error that my subscription has more than 20 pages | ||
answer: | | ||
You may get an error message that the report has more than 20 pages even though your view of the report shows less than 20. One reason for this is that the report designer has hidden pages in the report. When Power BI counts the report pages, it includes hidden pages in that count. | ||
You may get an error message that the report has more than 20 pages even though your view of the report shows less than 20. One reason for this is that the report designer hid pages in the report. When Power BI counts the report pages, it includes hidden pages in that count. | ||
- question: | | ||
Access the report or dashboard in the Power BI service | ||
How do I access the report or dashboard in the Power BI service? | ||
answer: | | ||
You can choose to give subscription recipients access to open and view the content in Power BI by selecting **Permission to access the report or dashboard in Power BI** and whether to include a link to this content by selecting **Link to report or dashboard in Power BI**. | ||
|
@@ -133,7 +138,7 @@ sections: | |
:::image type="content" source="media/end-user-subscribe/power-bi-permissions.png" alt-text="Screenshot showing two options selected under the heading Also include."::: | ||
### I removed access for others, but they can still open the report or dashboard | ||
Clearing the **Permission to access the report/dashboard in Power BI** option doesn't revoke access for users who have already been granted access this report in the Power BI service (app.powerbi.com). To remove access, see [Manage permissions to a dashboard](../collaborate-share/service-share-dashboards.md#manage-permissions-to-a-dashboard) and see [Manage permissions to a report](../collaborate-share/service-share-dashboards.md#manage-permissions-to-a-report). | ||
Clearing the **Permission to access the report/dashboard in Power BI** option doesn't revoke access for users who are granted access this report in the Power BI service (app.powerbi.com). To remove access, see [Manage permissions to a dashboard](../collaborate-share/service-share-dashboards.md#manage-permissions-to-a-dashboard) and see [Manage permissions to a report](../collaborate-share/service-share-dashboards.md#manage-permissions-to-a-report). | ||
- question: | | ||
On a mobile device, the email link opens the app instead of the Power BI service website | ||
|
@@ -152,7 +157,7 @@ sections: | |
disabled and you receive an email explaining the error. | ||
- They're in an upgraded workspace with [Power BI Premium](../enterprise/service-premium-what-is.md) or Premium Per User. | ||
- The report has fewer than 20 pages (see [this issue described above](#i-get-an-error-that-my-subscription-has-more-than-20-pages)). | ||
- The report has fewer than 20 pages (see [this description of this issue](#i-get-an-error-that-my-subscription-has-more-than-20-pages)). | ||
- The attachment file is under 25 MB in size. | ||
- You aren't an owner of the report. | ||
|
@@ -166,15 +171,15 @@ sections: | |
answer: | | ||
There are certain Power BI features that don't work when using the subscription feature. | ||
* For dashboard subscriptions, if any tiles have row level security (RLS) applied, those tiles won't display. | ||
* For dashboard subscriptions, if any tiles have row level security (RLS) applied, those tiles don't display. | ||
* Dataset refresh operations using an XMLA endpoint. | ||
* For dashboard subscriptions, certain types of tiles aren't yet supported. These tiles include: streaming tiles, video tiles, custom web content tiles. | ||
* Certain Power BI visuals aren't supported. When you subscribe to a report containing these visuals, they display an error symbol. | ||
- Power BI [custom visuals](../developer/visuals/develop-power-bi-visuals.md). The exception is those Power BI custom visuals that have been [certified](../developer/visuals/power-bi-custom-visuals-certified.md). | ||
- Power BI [custom visuals](../developer/visuals/develop-power-bi-visuals.md). The exception is those Power BI custom visuals that are [certified](../developer/visuals/power-bi-custom-visuals-certified.md). | ||
- [ESRI ArcGIS](../visuals/power-bi-visualizations-arcgis.md) visuals | ||
- [R visuals](../visuals/service-r-visuals.md) | ||
- [Power Apps visuals](../visuals/power-bi-visualization-powerapp.md) | ||
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