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Troubleshooting the Wordpress plugin

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Benjamin Jakobus edited this page Feb 17, 2014 · 6 revisions

If you are experiencing problems with the plugin, try the following:

  • Log into your Wordpress administrator page and go to "Plugins" -> "Installed Plugins" and try reactivating the plugin (first click "deactivate" - this will clear any lingering settings / old plugin data - then click "activate"). Clear your browser's cache and cookies.

  • Ensure that your endpoint is configured correctly. Go to "Settings" -> "IBM Connections Toolkit".

  • If you are experiencing trouble with OAuth, clear your browser's cache and cookies.

  • A common issue is that PHP's cryptography extension is not enabled or installed. Error: Fatal error: Call to undefined function mcrypt_encrypt() in /home/benjamin/PHPWorkspace/wordpress2/wp-content/plugins/ibm-sbtk/core/models/CredentialStore.php on line 96 Solution: Find the location of your php.ini using php -i |grep "php.ini" Open the file. Allow the php mcrypt extension by removing the “;” from ;extension=php_mcrypt If the entry does not exist, install php mcrypt using sudo apt-get install php5-mcrypt Restart apache: sudo service apache2 restart

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