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Merge pull request #3089 from balena-io/quick-fix
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Management: quick link fix
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flowzone-app[bot] authored Oct 15, 2024
2 parents 2403112 + e709f26 commit a8c3ca7
Showing 1 changed file with 3 additions and 3 deletions.
6 changes: 3 additions & 3 deletions pages/learn/manage/device-statuses.md
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Expand Up @@ -9,8 +9,8 @@ Device statuses are displayed on the Devices page and the Device Summary page. A

| Status | Description |
|----------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Operational** | The device is functioning normally and communicating with the cloud within the expected interval. In the standard configuration, this means both [cloudlink][cloudlink] and the device heartbeat API are working. If [cloudlink is disabled][bandwidth-reduction], the device will still appear `Operational` if the heartbeat API is functional. |
| **Reduced Functionality**<sup>[1](note-on-reduced-functionality)</sup> | The device is connected to the backend but is experiencing limited functionality due to either **missing recent Heartbeat API communications** or **lack of connection to cloudlink**. |
| **Operational** | The device is functioning normally and communicating with the cloud within the expected time interval. In the standard configuration, this means both [cloudlink][cloudlink] and the device heartbeat API are working. If [cloudlink is disabled][bandwidth-reduction], the device will still appear `Operational` if the heartbeat API is functional. |
| **Reduced Functionality** | The device is connected to the backend but is experiencing limited functionality due to either **missing recent Heartbeat API communications** or **lack of connection to cloudlink**. |
| **Disconnected** | The device is not connected to cloudlink and has not communicated via the Heartbeat API for a duration exceeding the [API polling interval][poll-interval]. This status indicates that the device is completely unable to send or receive any data from the balena cloud. |
| **Configuring** | The device is applying OS configuration. For example, an OS upgrade. |
| **Updating** | The device is updating to a new App release. In future versions this will also reflect OS updates. |
Expand All @@ -27,7 +27,7 @@ The balena device uses two mechanisms to maintain communication with balenaCloud

![Device connectivity indicators](/img/common/main_dashboard/device_status.webp)

<sup id="#note-on-reduced-functionality">1</sup> `Reduced Functionality` indicates that the device is experiencing limited connectivity. This can be due to either **missing recent Heartbeat API communications** or **lack of connection to cloudlink**. The boolean columns for these states are as follows:
`Reduced Functionality` indicates that the device is experiencing limited connectivity. This can be due to either **missing recent Heartbeat API communications** or **lack of connection to cloudlink**. The boolean columns for these states are as follows:

- **Cloudlink available, but heartbeat not**: The device is unable to communicate with the {{ $names.cloud.lower }} API. A device with cloudlink only is not able to apply any new changes made such as deploying new releases, applying service configuration values, or switching to local mode. However, since cloudlink is available, the device is accessible via SSH or the web terminal. When a device exhibits this state, the first troubleshooting step is to [run a healthcheck](https://docs.balena.io/reference/diagnostics/#device-health-checks) and pull [device diagnostics](https://docs.balena.io/reference/diagnostics/#device-diagnostics). This should help determine the reason the supervisor is not communicating with the balenaCloud backend.

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