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2 parents fdd6e06 + 4708403 commit 3b034a0Copy full SHA for 3b034a0
helpdesk/helpdesk/doctype/hd_ticket/hd_ticket.py
@@ -167,14 +167,16 @@ def before_validate(self):
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self.check_update_perms()
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self.set_ticket_type()
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self.set_raised_by()
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- self.set_contact()
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- self.set_customer()
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self.set_priority()
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self.set_first_responded_on()
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self.set_feedback_values()
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self.apply_escalation_rule()
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self.set_sla()
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+ if self.via_customer_portal:
+ self.set_contact()
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+ self.set_customer()
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+
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def validate(self):
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self.validate_feedback()
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self.validate_ticket_type()
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