Merge pull request #2092 from RitvikSardana/attachments

fix: attachments

Author: RitvikSardana

desk/src/pages/TicketAgent.vue

@@ -361,7 +361,6 @@ function updateTicket(fieldname: string, value: string) {
     auto: true,
     onSuccess: () => {
       isLoading.value = false;
-      ticket.reload();
       createToast({
         title: "Ticket updated",
         icon: "check",

helpdesk/helpdesk/doctype/hd_ticket/api.py

@@ -15,6 +15,7 @@
 def new(doc, attachments=[]):
     doc["doctype"] = "HD Ticket"
     doc["via_customer_portal"] = bool(frappe.session.user)
+    doc["attachments"] = attachments
     d = frappe.get_doc(doc).insert()
     return d
 

helpdesk/helpdesk/doctype/hd_ticket/hd_ticket.py

@@ -571,6 +571,8 @@ def reply_via_agent(
             file_doc.attached_to_name = communication.name
             file_doc.attached_to_doctype = "Communication"
             file_doc.save(ignore_permissions=True)
+            self.attach_file_with_ticket(file_doc.file_url)
+
             _attachments.append({"file_url": file_doc.file_url})
 
         reply_to_email = sender_email.email_id
@@ -617,6 +619,7 @@ def reply_via_agent(
     @frappe.whitelist()
     # flake8: noqa
     def create_communication_via_contact(self, message, attachments=[]):
+
         if self.status == "Replied":
             self.status = "Open"
             log_ticket_activity(self.name, "set status to Open")
@@ -636,15 +639,22 @@ def create_communication_via_contact(self, message, attachments=[]):
         c.ignore_permissions = True
         c.ignore_mandatory = True
         c.save(ignore_permissions=True)
-
-        if not len(attachments):
+        _attachments = self.get("attachments") or attachments or []
+        if not len(_attachments):
             return
         QBFile = frappe.qb.DocType("File")
-        condition_name = [QBFile.name == i["name"] for i in attachments]
+        condition_name = [QBFile.name == i["name"] for i in _attachments]
         frappe.qb.update(QBFile).set(QBFile.attached_to_name, c.name).set(
             QBFile.attached_to_doctype, "Communication"
         ).where(Criterion.any(condition_name)).run()
 
+        # attach files to ticket
+        file_urls = frappe.get_all(
+            "File", filters={"attached_to_name": c.name}, pluck="file_url"
+        )
+        for url in file_urls:
+            self.attach_file_with_ticket(url)
+
     @frappe.whitelist()
     def mark_seen(self):
         self.add_view()
@@ -750,6 +760,13 @@ def on_communication_update(self, c):
         # Save the ticket, allowing for hooks to run.
         self.save()
 
+    def attach_file_with_ticket(self, file_url):
+        file_doc = frappe.new_doc("File")
+        file_doc.attached_to_name = self.name
+        file_doc.attached_to_doctype = "HD Ticket"
+        file_doc.file_url = file_url
+        file_doc.save(ignore_permissions=True)
+
     @staticmethod
     def default_list_data(show_customer_portal_fields=False):
         columns = [