Pin comments in Ticket #2871
Description
Is your feature request related to a problem? Please describe.
Can we the feature to pin a comment ? it'd be really helpful. At times, customers don't fill the site name in the ticket while creating. So, have to manually ask them and a lot of them don't fill it even then, and as an agent you can't really do that as you're not a part of that team. So, we usually find their dashboard link and make a comment. If I can pin a comment I don't have to scroll in the ticket to find once again.
it'll also be useful in many other cases. Like if escalation happened and agent wrote their investigation, they could pin it for the person who it is escalate to next
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